点评:I booked a taxi to take us to Stansted Mountfitchet station from our rural home a few miles away. We were travelling to Scotland with advance purchase tickets, so we needed to arrive at the station for our specific train or we would have missed the whole trip. I made the booking a few days in advance using the pre-booking section of the website (with prepayment), and received an email confirmation. On the day of the trip, the taxi didn't turn up. I tried calling the phone number on the bottom of the email and got an automated voice response that the number was incorrect. I sent an email to the taxi company but, 2 days later, I'm getting automated messages stating that the email hasn't been delivered.
We nearly lost our entire trip due to the unreliability of this company. Fortunately we were able to call a friend who got us to the station in time. A few hours after the start of the train journey I got an email from paypal that my credit card was being reimbursed for the taxi booking, but I never got any kind of apology or explanation from the taxi company.
翻译:我订了一辆出租车,带我们从几英里外的乡村住宅前往斯坦斯特德芒特菲奇特车站。我们是提前购买车票前往苏格兰的,因此我们需要到达车站搭乘特定的火车,否则我们就会错过整个旅程。我提前几天使用网站的预订部分(预付款)进行了预订,并收到了一封确认电子邮件。出行当天,出租车没有出现。我尝试拨打电子邮件底部的电话号码,但收到自动语音回复,提示该号码不正确。我向出租车公司发送了一封电子邮件,但 2 天后,我收到自动消息,表明电子邮件尚未送达。
由于这家公司的不可靠,我们几乎失去了整个旅程。幸运的是,我们打电话给一位朋友,他及时送我们到了车站。火车旅行开始几个小时后,我收到贝宝发来的一封电子邮件,说我的信用卡预订出租车的费用已得到报销,但我从未收到出租车公司的任何道歉或解释。