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Melly M
Poor service, cold room and cold hands!
Bannatyne Health Club & Spa - Wakefield的点评
点评：I booked a spa day here for me and my mum I should have read the reviews first! Our massages were at 9.15am and the room was not warm and inviting enough. As the massage started the therapists hands were not even warm they were cold! You would expect common sense to rub your hands together to heat up the oil, no one wants cold hands on their back. I asked for more pressure of which nothing improved. It was like my 3 year old niece was massaging me, it was as light as a feather. My mother also told me that she felt cold during the treatment, at one stage it felt like my foot was cold and exposed! Its shocking really because these are all common sense things, everyone knows your body temp drops when you lay down why wasnt the room nice and warm? There was no subtle movement as the therapists were opening and slamming the bin pedals down so all these clunky sounds in between, the room could of also been dimmed alot more. The man on reception has only been there a couple of weeks, and yet on our arrival we was not met with a friendly and enthusiastic welcome. Needless to say, the GM Amy is the most enthusiastic one in there, and it now makes sense why they had so much availability. Never again.
翻译：我预订了这家水疗中心，准备和我妈妈一起享受一天。我真应该先看看评论的！我们的按摩时间是早上9点15分，房间既不暖和也不舒适。按摩开始后，按摩师的手竟然是冷的！按理说，按摩师应该先搓搓手让精油热起来，谁也不想背上被冰冷的手按摩。我要求加大力度，但没有任何改善。感觉就像我三岁的小侄女在给我按摩，轻得像羽毛一样。我妈妈也告诉我，她在按摩过程中感觉很冷，甚至一度感觉我的脚都冻僵了！这真是太令人震惊了，这些都是常识，谁都知道躺下时体温会下降，为什么房间不能暖和一些呢？按摩师在操作过程中还不停地踩垃圾桶踏板，发出各种笨重的声音，房间的灯光也应该调暗一些。前台接待员才来了几个星期，我们到的时候却没有受到热情友好的接待。不用说，总经理艾米才是那里最热情的人，现在我终于明白为什么他们有那么多空房了。以后再也不会去了。
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