Cool atmosphere and beer - but don’t expect great food or service - Monkless Belgian Ales (本德) - Monkless Belgian Ales - 42条旅客点评与比价

Shelly S

Cool atmosphere and beer - but don’t expect great food or service

Monkless Belgian Ales的点评

2026年07月29日发布于: 海外

点评：The aesthetics are amazing! Good beer. The food service and food itself are very lackluster and disappointing. We were very, very specific about food allergies in our group. We ordered my daughter plain pasta - no butter, no oil, no cheese, no garnish. I spelled it out to the server and said it twice. The dish came out with butter, green garnish, etc. I kindly reminded our server how we had specified our order. He just grabbed the plate, without apologizing. Then, when he brought it back out, the pasta was literally burned, charred with black all over it. Again, no apology. I wouldn’t be taking the time to write this if this was just a one off. But, this was the second time this happened. I suggest you train your serving staff and cooks on how to kindly and appropriately manage people’s simple food requests. Plain pasta is one of the simplest dishes you can make. There is no excuse. We ended up paying $$ for something my daughter couldn’t even try to eat - twice! Just not cool. Won’t be back.

翻译：环境氛围简直棒极了！啤酒也不错。不过服务和食物本身则相当糟糕，令人失望。我们一行人对食物过敏的情况描述得极为详细。我给女儿点了纯意面——不加黄油、不加油、不加奶酪、也不要任何配菜。我向服务员把要求说得很清楚，还重复了两遍。结果端上来的面里却有黄油和绿色配菜等等。我礼貌地提醒服务员我们之前的具体要求，但他只是拿过盘子，连一句道歉都没有。后来他再把盘子端回来时……那些意大利面简直烤焦了，全黑了。同样，对方毫无歉意。如果这种事情只发生一次，我也不会费心写下这些了。但这已经是第二次发生了。我建议你们培训一下服务人员和厨师，让他们知道如何礼貌且恰当地处理顾客简单的点餐要求。普通意大利面可是最简单的菜肴之一，根本没有借口做不好。最后我们为这样的食物付了钱，可我女儿甚至都没能吃上一口——这种情况竟然发生了两次！实在不可取。不会再来了。

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