点评:Hi All, I have booked an appointment in MassageLuxe Chesapeake on October 16th 2023 at 7:00 PM EST. At 6:00 PM EST someone called me from the MassageLuxe and informed that one of their massage therapist quit the job and I have to reschedule the appointment. They have reschedule my appointment to today which is October 24th, 2023. Due to busy day I missed to inform them to reschedule my appointment and based on their 2 hours policy they have deducted $120 from my credit card. I am not saying that its not my fault, yes I forgot to inform them to reschedule my appointment.
I am writing this to those customers who are busy and booking their massage appointments with MassageLuxe Chesapeake make sure when they call and inform you to reschedule the appointment one hour before they don't have any policy to give that customer a free massage service in the next session because its their fault, but if the customer is busy or have any emergency at home and some how that person missed to reschedule/cancel the appointment they will charge your credit/debit card. No matter if someone is dying in your family make sure you call them first and cancel the appointment.
They took my money without giving me any service because I forgot to cancel/reschedule my appointment, that clearly stated they don't care about their clients. Hope this will help you in the future before even book any appointment with MassageLuxe Chesapeake. Thanks!
翻译:大家好,我已在 MassageLuxe Chesapeake 预订了 2023 年 10 月 16 日晚上 7:00 美国东部时间 (EST) 的预约。美国东部时间下午 6:00,有人从 MassageLuxe 给我打电话,告知他们的一位按摩治疗师辞职了,我必须重新安排预约。他们已将我的预约重新安排到今天,即 2023 年 10 月 24 日。由于当天很忙,我错过了通知他们重新安排我的预约,根据他们的 2 小时政策,他们从我的信用卡中扣除了 120 美元。我并不是说这不是我的错,是的,我忘记通知他们重新安排我的约会。
我写这封信给那些很忙并在 MassageLuxe Chesapeake 预订按摩预约的顾客,请确保他们打电话并通知您在没有任何政策为该顾客提供免费按摩服务之前一小时重新安排预约。下次会议,因为这是他们的错,但如果客户很忙或家里有任何紧急情况,以及该人错过重新安排/取消预约,他们将向您的信用卡/借记卡收取费用。无论您的家人中是否有人去世,请务必先给他们打电话并取消预约。
他们拿走了我的钱,却没有给我任何服务,因为我忘记取消/重新安排我的预约,这清楚地表明他们不关心他们的客户。希望这对您将来在向 MassageLuxe Chesapeake 进行任何预约之前有所帮助。谢谢!