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rsmck
Appalling service. Last minute cancellation.
Edinburgh Waverley Station的点评
点评：Booked a small “car sized van” a week ago. Was called the day before to say “we don’t service (sic) van’s at this location” - funnily enough I wasn’t expecting an oil change - the word is *supply* or *provide*. Thus began a call in which the “head of admin” used lots of longer and made up words in an attempt to sound more professional whilst failing miserably.
Claimed they don’t fit in the car park (but they rent SUVs which are larger than the van I booked)
Glossed over the fact that *THEY ACCEPTED THE BOOKING FOR THAT LOCATION* and all she could do was foist it upon another unsuspecting enterprise location, who are doing there best to find me a van given the short notice but now I have to *get* there (at my own expense, as enterprise aren’t interested)
Parroted the same line over and over again “we don’t service vans at this location” - well, maybe so, but you advertise them and accepted a booking.
Maybe they’re ok just providing cars to tourists, and I guess they won’t mind the appalling attitude and service as, unlike business customers, they won’t be expecting recurring custom.
Appealing service. If they had called at the time of the booking they accepted in error it may have been excusable.
As of now, I can still book a van at this location. So despite identifying the problem, it’s not been fixed.
Claimed they don’t fit in the car park (but they rent SUVs which are larger than the van I booked)
Glossed over the fact that *THEY ACCEPTED THE BOOKING FOR THAT LOCATION* and all she could do was foist it upon another unsuspecting enterprise location, who are doing there best to find me a van given the short notice but now I have to *get* there (at my own expense, as enterprise aren’t interested)
Parroted the same line over and over again “we don’t service vans at this location” - well, maybe so, but you advertise them and accepted a booking.
Maybe they’re ok just providing cars to tourists, and I guess they won’t mind the appalling attitude and service as, unlike business customers, they won’t be expecting recurring custom.
Appealing service. If they had called at the time of the booking they accepted in error it may have been excusable.
As of now, I can still book a van at this location. So despite identifying the problem, it’s not been fixed.
翻译：一周前我预订了一辆“小型货车”。前一天我接到电话，说“我们在这个地点不提供货车服务”——说来好笑，我本来也没指望能做机油更换服务——正确的用词应该是“提供”或“供应”。随后我开始与“行政主管”通话，他用了很多冗长且生造的词汇，试图让自己显得更专业，结果却适得其反。他们声称那些货车无法停进停车场（但他们也出租比我预订的货车更大的SUV）。
他们对“他们接受了在该地点的预订”这一事实避而不谈；她所能做的只是把订单转交给另一家毫无防备的Enterprise分店。那家分店正在尽最大努力在短时间内为我安排一辆货车，但现在我得自己花钱去那里取车了——因为Enterprise对此毫无兴趣。
他们反复重复着同样的话：“我们在这个地点不提供货车租赁服务”——唉。也许吧，但你们做了广告并接受了预订。
或许他们只向游客提供车辆也没什么问题，我想他们也不会在意那种糟糕的态度和服务，因为与商业客户不同，游客们也不会指望能成为回头客。
服务真“出色”啊。如果他们在误接订单后及时打电话说明情况，或许还能说得过去。
目前，我仍然可以在此地预订货车。所以尽管问题已被发现，却仍未得到解决。
他们对“他们接受了在该地点的预订”这一事实避而不谈；她所能做的只是把订单转交给另一家毫无防备的Enterprise分店。那家分店正在尽最大努力在短时间内为我安排一辆货车，但现在我得自己花钱去那里取车了——因为Enterprise对此毫无兴趣。
他们反复重复着同样的话：“我们在这个地点不提供货车租赁服务”——唉。也许吧，但你们做了广告并接受了预订。
或许他们只向游客提供车辆也没什么问题，我想他们也不会在意那种糟糕的态度和服务，因为与商业客户不同，游客们也不会指望能成为回头客。
服务真“出色”啊。如果他们在误接订单后及时打电话说明情况，或许还能说得过去。
目前，我仍然可以在此地预订货车。所以尽管问题已被发现，却仍未得到解决。
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