点评:I wanted to express our sincere appreciation for the guides and drivers at the Valley de Loire travel. They are excellent and we highly recommend them, especially Mario. He was fantastic! He is professional and punctual, but he went above and beyond to ensure we had a great experience. Our US-based travel agency booked us only for a boat tour of the Chateau de Chenonceaux, not for a tour of the chateau itself. We were disappointed, but Mario said, ‘We can’t have that!' I will help make it happen. Although it was not his responsibility, he took the initiative to arrange the inside tour and transportation for us while we were on the boat cruise. His resourcefulness in handling the situation gave us confidence in the company's ability to handle unexpected situations. We were overwhelmed by his attentiveness. He even took photos of us on our cruise without us asking. He is a vivacious, kind, and resourceful person who wanted to make sure we had a great trip. We were truly grateful, and we would strongly recommend that if you are going to the Loire region, you use Mario and his company. They provide excellent service and are the epitome of customer service!
翻译:我想对卢瓦尔河谷旅行社的导游和司机表达诚挚的谢意。他们非常优秀,我们强烈推荐他们,尤其是马里奥。他太棒了!他专业又准时,为了确保我们拥有美好的体验,他付出了巨大的努力。我们在美国旅行社只为我们预订了舍农索城堡的游船之旅,而不是城堡本身的游览。我们很失望,但马里奥说:“我们不能那样做!”我会帮我们实现这个愿望。虽然这不是他的职责,但他主动为我们安排了城堡内部游览和乘船游览的交通。他处理突发状况的机智让我们对公司处理突发情况的能力充满信心。他的细心周到让我们印象深刻。他甚至主动在游船上为我们拍照,无需我们要求。他是一个充满活力、善良、机智的人,他希望确保我们拥有一次愉快的旅程。我们由衷地感谢,强烈推荐大家如果要去卢瓦尔河谷地区,一定要联系Mario和他的公司。他们服务一流,堪称客户服务的典范!