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Victoria K
Extremely rude staff - do not recommend
Beechworth Asylum的点评
点评：⛔️ BOOK WITH CAUTION ⛔️
Tldr: No contact details available, extremely rude communications with Geoff, team refuses to take on any critique, give money to people with manners
My friends planned a tour here for us as part of a special weekend birthday surprise for me. We had an emergency and weren’t able to make it. Ended up being a rotten night which was a bummer, but nobodies fault, these things happen.
The business provides little option for communication - no phone number, an email they don’t respond to, for a service held at night in a place with no taxi service or public transport. Do not expect any country kindness from this team. We had just wanted to let the providers know we weren’t able to make it.
We heard nothing from the business after this time even a delayed reply to our email on the night. We got in touch again with some feedback on our experience - Geoff replied and was extremely rude. I’m disgusted. His lack of empathy and self restraint for was embarrassing.
All that was required was a simple ‘oh no that sucks sorry to hear hope we can see you next time’. Instead Geoff was curt and argumentative across several emails - he could not help himself.
You may notice a theme throughout the replies to any negative reviews for this tour - that it always seems to be the fault of the reviewer.
I doubt my opinion will hold any value to them - but for their own sake I would suggest the team does a course on appropriate public communications. They’re currently lucky they have access to an interesting property with history in a place with little else to do - I can’t imagine how the business would have continued otherwise with how they treat people.
Geoff claimed it would be rancid to leave a one star review, I would have left zero if I could.
Tldr: No contact details available, extremely rude communications with Geoff, team refuses to take on any critique, give money to people with manners
My friends planned a tour here for us as part of a special weekend birthday surprise for me. We had an emergency and weren’t able to make it. Ended up being a rotten night which was a bummer, but nobodies fault, these things happen.
The business provides little option for communication - no phone number, an email they don’t respond to, for a service held at night in a place with no taxi service or public transport. Do not expect any country kindness from this team. We had just wanted to let the providers know we weren’t able to make it.
We heard nothing from the business after this time even a delayed reply to our email on the night. We got in touch again with some feedback on our experience - Geoff replied and was extremely rude. I’m disgusted. His lack of empathy and self restraint for was embarrassing.
All that was required was a simple ‘oh no that sucks sorry to hear hope we can see you next time’. Instead Geoff was curt and argumentative across several emails - he could not help himself.
You may notice a theme throughout the replies to any negative reviews for this tour - that it always seems to be the fault of the reviewer.
I doubt my opinion will hold any value to them - but for their own sake I would suggest the team does a course on appropriate public communications. They’re currently lucky they have access to an interesting property with history in a place with little else to do - I can’t imagine how the business would have continued otherwise with how they treat people.
Geoff claimed it would be rancid to leave a one star review, I would have left zero if I could.
翻译：⛔️ 谨慎预订 ⛔️
简而言之：没有联系方式，与Geoff沟通极其粗鲁，团队拒绝接受任何批评，请把钱花在有礼貌的人身上。
我的朋友们为我策划了一个特别的周末生日惊喜，带我们来这里游览。我们临时有事，没能去成。结果那天晚上糟透了，真是太遗憾了，但这也不能怪谁，这种事难免发生。
这家公司几乎没有任何联系方式——没有电话号码，发邮件也无人回复，而这项服务是在晚上举办的，地点又没有出租车或公共交通。不要指望这家公司会有任何乡下人的友善。我们只是想告诉他们我们去不了而已。
之后我们就再也没有收到他们的任何消息，甚至连当晚的邮件回复也迟迟没有收到。我们再次联系他们反馈了这次的体验——Geoff回复了，但态度极其恶劣。我感到非常失望。他缺乏同理心和自制力，实在令人尴尬。
其实只需要一句简单的“哦，真糟糕，很遗憾听到这个消息，希望下次还能见到你”。然而，杰夫却在好几封邮件里都态度生硬、咄咄逼人——他根本控制不住自己。
你可能会注意到，所有针对这次旅行的负面评价的回复都有一个共同点——那就是，似乎总是评论者的错。
我怀疑我的意见对他们来说毫无价值——但为了他们自己，我建议团队参加一个关于如何恰当进行公共沟通的培训课程。他们现在很幸运，能在一个没什么其他可玩的地方，拥有一处充满历史底蕴的有趣房产——我无法想象，如果他们不这样做，以他们对待客人的方式，这家公司还能继续经营下去吗？
杰夫声称给一星评价是卑鄙的，如果可以的话，我会给零星。
简而言之：没有联系方式，与Geoff沟通极其粗鲁，团队拒绝接受任何批评，请把钱花在有礼貌的人身上。
我的朋友们为我策划了一个特别的周末生日惊喜，带我们来这里游览。我们临时有事，没能去成。结果那天晚上糟透了，真是太遗憾了，但这也不能怪谁，这种事难免发生。
这家公司几乎没有任何联系方式——没有电话号码，发邮件也无人回复，而这项服务是在晚上举办的，地点又没有出租车或公共交通。不要指望这家公司会有任何乡下人的友善。我们只是想告诉他们我们去不了而已。
之后我们就再也没有收到他们的任何消息，甚至连当晚的邮件回复也迟迟没有收到。我们再次联系他们反馈了这次的体验——Geoff回复了，但态度极其恶劣。我感到非常失望。他缺乏同理心和自制力，实在令人尴尬。
其实只需要一句简单的“哦，真糟糕，很遗憾听到这个消息，希望下次还能见到你”。然而，杰夫却在好几封邮件里都态度生硬、咄咄逼人——他根本控制不住自己。
你可能会注意到，所有针对这次旅行的负面评价的回复都有一个共同点——那就是，似乎总是评论者的错。
我怀疑我的意见对他们来说毫无价值——但为了他们自己，我建议团队参加一个关于如何恰当进行公共沟通的培训课程。他们现在很幸运，能在一个没什么其他可玩的地方，拥有一处充满历史底蕴的有趣房产——我无法想象，如果他们不这样做，以他们对待客人的方式，这家公司还能继续经营下去吗？
杰夫声称给一星评价是卑鄙的，如果可以的话，我会给零星。
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