点评:This review is for Epic Pass - I’ve had an extremely frustrating experience with Epic Pass and their customer support. What should be a premium, seamless product turned into a headache the moment I needed help. They try to scam you CC for next season "auto pay" and don't want to refund. SCAM!
Their support team was slow to respond, unhelpful when they finally did, and seemed more focused on sticking to rigid policies than actually solving the issue. I was passed between representatives with no clear resolution, and each interaction felt like starting over from scratch.
For a company that charges premium prices, the level of service falls well below expectations. If something goes wrong, don’t expect timely communication or meaningful assistance.
I’ve used other ski pass providers in the past and never encountered this level of poor customer support. Unfortunately, this experience makes it hard to justify renewing in the future.
翻译:这篇评论是关于Epic Pass的——我对Epic Pass及其客服的体验极其糟糕。原本应该是一款优质流畅的产品,却在我需要帮助的那一刻变成了噩梦。他们试图通过信用卡收取下个雪季的“自动续费”,而且拒绝退款。简直是骗局!
他们的客服团队反应迟缓,即使回复也毫无帮助,而且似乎更热衷于执行僵化的政策,而不是真正解决问题。我被客服人员踢来踢去,始终没有得到明确的解决方案,每次沟通都感觉像是从头开始。
对于一家收取高价的公司来说,他们的服务水平远低于预期。如果出现问题,不要指望能得到及时的沟通或有效的帮助。
我以前也用过其他滑雪通行证供应商,从未遇到过如此糟糕的客服。这次糟糕的经历让我很难再续订他们的服务。