It started TERRIBLE, but thankf the ge manager is fixing the problems
Woodlawn Memorial Park & Funeral Home的点评
点评:First, let me say the general manager is fixing the problems. So everything will be ok. We had a prearranged plan for many years. A couple months ago we went to the funeral home to make sure everything was paid for. We were assured that everything was paid and we would owe zero when services were needed. My husband passed away on July 24th, 2022. I went there on July 25. Their agent, Mari, told me I would need to pay $695 for a vault for the creamation urn. She also charged me $695 for one for me. We purchased an urn for two, which we did not get. Mari ordered two urns that look like trash cans. After I complained to a manager,Brion, he refunded the $695. But I would still need one for me. He also said that our lot was only for one person. Imagine the level of grief and stress this is causing me. Luckily, all this is going to be corrected. We will have the double urn, etc. Our contract is very clear, so None of this should have happened. I'm very grateful to the general manager for taking charge of this and making sure it will be correct. A person like Mari should not be working there. She also got a very negative attitude and said she wants no further contact with me. If I was her manager, she would be terminated.
翻译:首先,让我说总经理正在解决问题。所以一切都会好的。多年来,我们有一个预先安排好的计划。几个月前,我们去了殡仪馆,确保一切都付清了。我们得到保证,所有费用都已支付,并且在需要服务时我们的欠款为零。我丈夫于 2022 年 7 月 24 日去世。我于 7 月 25 日去了那里。他们的经纪人 Mari 告诉我,我需要支付 695 美元才能为奶油瓮支付 695 美元的金库。她还为我收取了 695 美元的费用。我们买了一个两人份的骨灰盒,但没有拿到。 Mari 订购了两个看起来像垃圾桶的骨灰盒。在我向经理 Brion 投诉后,他退还了 695 美元。但我仍然需要一个。他还说我们的地段只给一个人。想象一下这给我带来的悲伤和压力。幸运的是,这一切都将得到纠正。我们会有双骨灰盒等。我们的合同很明确,所以这一切都不应该发生。非常感谢总经理负责此事并确保无误。像 Mari 这样的人不应该在那里工作。她的态度也很消极,说她不想再和我联系了。如果我是她的经理,她就会被解雇。