点评:The cafe was a nice environment to design your chosen piece and how the colours would laminate was explained to us beforehand. We weren't told that the kiln was broken and that there'd be an extra charge to have our items posted to us until we'd finished painting, so this was an extra £10. We were advised it'd take 2 weeks and after 3 weeks we'd not received them yet. After emailing them, the owner sent the tracking number which showed it had been sent 24 hour tracked but not received within 2 days of sending. I asked if she were to pursue a refund for the delayed postage that I be passed this refund and reimbursed (which was actually 50% less than the postage I paid for). I received a very long and defensive reply from her explaining why she would not be doing that.
I then received the items and both were chipped; very disappointing after waiting for them excitedly. I sent pictures to the owner and she, again, sent a very long and antagonistic reply stating they weren't chipped when she packed them and suggesting I was only after a refund. She said she would arrange for them to be picked up and returned and I be refunded, which was an extreme response and completely misinterpreting my eagerness to receive the designs we'd made, and expected to be in perfect condition, within the time told to us.
From what she said, my interpretation is that they welcome locals, but not so much visitors to the area. I suggested it would've been wiser to clarify with the group prior to starting that the kiln was broken, and there is an extra postage fee to bear in mind when choosing your individually-priced objects, as well as an additional length of time.
Unfortunately, it being a nice concept and activity to do in the area as a visitor, especially for celebrating an occasion, after the responses received to my queries, and both items being chipped, I would not return.
翻译:咖啡馆是一个很好的环境来设计你所选择的作品,并且事先向我们解释了颜色如何层压。我们没有被告知窑炉坏了,而且在我们完成油漆之前将物品寄给我们需要额外付费,所以这需要额外支付 10 英镑。我们被告知需要 2 周的时间,但 3 周后我们还没有收到它们。给他们发电子邮件后,店主发送了跟踪号码,显示已发送 24 小时跟踪,但在发送后 2 天内未收到。我问她是否要为延迟的邮资寻求退款,我得到了这笔退款并报销(实际上比我支付的邮资少了50%)。我收到了她的一封非常长的、防御性的回复,解释了为什么她不会这样做。
然后我收到了这些物品,两者都有缺口;兴奋地等待他们后非常失望。我把照片发给店主,她再次发了一封很长且充满敌意的回复,说她在包装时没有破损,并暗示我只是在退款后才这样做。她说她会安排取件并退回,然后给我退款,这是一种极端的反应,完全误解了我对收到我们制作的设计的渴望,并希望在指定的时间内保持完美状态。我们。
从她的话来看,我的解释是他们欢迎当地人,但不太欢迎该地区的游客。我建议在开始之前向团队澄清窑炉坏了是明智的做法,并且在选择单独定价的物品时要记住额外的邮费以及额外的时间长度。
不幸的是,作为一个游客,这是一个很好的概念和活动,特别是为了庆祝一个场合,在收到我的询问的答复之后,并且这两个项目都被打碎了,我不会再回来了。