下载App
资质规则
旅行
账户
Hannah E
Great for the driving, ruined by hidden costs and atrocious customer service.
Car Chase Heroes的点评
点评：My son received a voucher for Christmas to drive three supercars. As a huge car fan, he was thrilled, and to be fair, he thoroughly enjoyed the actual driving experience. Unfortunately, the organisation and aggressive commercialisation on the day really let the whole experience down.
A few things to be aware of if you go:
- Hidden & Inconvenient Costs: Parking is £2 (buried at the very bottom of a pre-arrival email), and the food/drink shack is cash-only.
- Constant Hard Sell: The entire event feels like a money-grabbing scheme. They constantly blare upsells over the microphone directly where children are waiting—pushing extra laps, passenger rides, photos, etc.
- Misleading Upsells: I bought extra laps beforehand via an email promotion. The email was extremely misleading—it failed to mention that the extra laps apply to only one car, and you don't even get to choose which car it is. Furthermore, the "discounted" price wasn't actually discounted.
- Disorganised Staff: When driving, the instructor didn't even realise my son had extra laps paid for and sent him away after four laps. When I questioned a very nonchalant staff member, my son was forced to wait in a long queue again for the car to finish with someone else just so he could do his remaining laps. This completely defeats the point of paying to stay in the car longer.
- Photographs & Zero Customer Support: Photos are ridiculously expensive, but we decided to buy one digital photo for £10. We spent time picking out the exact photo with a staff member. After leaving, I realised she had emailed us the wrong photo entirely. I'm stunned as to how this is possible?
I have sent multiple emails asking them to fix this mistake, only to be met with complete silence. Yet, ironically, I receive constant promotional emails begging me to rebook.
It’s such a shame that a great driving experience for a kid is spoiled by pushy sales tactics, poor organisation, and nonexistent post-event customer care. I would strongly advise looking elsewhere.
A few things to be aware of if you go:
- Hidden & Inconvenient Costs: Parking is £2 (buried at the very bottom of a pre-arrival email), and the food/drink shack is cash-only.
- Constant Hard Sell: The entire event feels like a money-grabbing scheme. They constantly blare upsells over the microphone directly where children are waiting—pushing extra laps, passenger rides, photos, etc.
- Misleading Upsells: I bought extra laps beforehand via an email promotion. The email was extremely misleading—it failed to mention that the extra laps apply to only one car, and you don't even get to choose which car it is. Furthermore, the "discounted" price wasn't actually discounted.
- Disorganised Staff: When driving, the instructor didn't even realise my son had extra laps paid for and sent him away after four laps. When I questioned a very nonchalant staff member, my son was forced to wait in a long queue again for the car to finish with someone else just so he could do his remaining laps. This completely defeats the point of paying to stay in the car longer.
- Photographs & Zero Customer Support: Photos are ridiculously expensive, but we decided to buy one digital photo for £10. We spent time picking out the exact photo with a staff member. After leaving, I realised she had emailed us the wrong photo entirely. I'm stunned as to how this is possible?
I have sent multiple emails asking them to fix this mistake, only to be met with complete silence. Yet, ironically, I receive constant promotional emails begging me to rebook.
It’s such a shame that a great driving experience for a kid is spoiled by pushy sales tactics, poor organisation, and nonexistent post-event customer care. I would strongly advise looking elsewhere.
翻译：我的儿子收到了一份圣诞礼物——一张可以驾驶三辆超级跑车的代金券。作为一名汽车迷，他欣喜不已；说实话，他确实尽情享受了驾驶的过程。可惜的是，当天的组织工作欠佳且商业化程度过高，大大破坏了整体体验。
如果您打算前往，有几点需要注意：
- 隐性且不便的额外费用：停车费需支付2英镑（这一信息藏在活动前发送的邮件最底部），此外食品饮料摊点只接受现金付款。- 持续不断的强行推销：整个活动给人的感觉就是一个敛财骗局。他们通过麦克风不断向正在等候的孩子们推销附加服务——比如增加游玩圈数、添加乘客、拍照等等。
- 具有误导性的附加服务推销：我事先通过邮件促销购买了额外游玩圈数。那封邮件极具误导性——它并未说明这些额外圈数仅适用于某一辆车，甚至连选车的权利都不给。此外……所谓的“折扣价”其实根本没有任何折扣。
- 工作人员混乱无序：驾驶时，教练甚至没意识到我儿子已经购买了额外的骑行圈数，仅仅让儿子开了四圈后就把他打发走了。当我向一位漠不关心的工作人员提出异议后，我儿子只好再次排起长队等候，直到前一个人用完时间后他才能继续剩下的圈数。这样一来，花钱来延长驾驶时间的意义就完全荡然无存了。- 照片服务与零客户支持：照片的价格贵得离谱，但我们还是决定花10英镑购买一张数码照片。我们和工作人员一起精心挑选出了心仪的照片。可离开后我才发现，她发给我们的完全是另一张照片。我实在无法理解怎么会发生这种事？
我发了多封邮件要求他们纠正这个错误，但得到的只有沉默。具有讽刺意味的是，我反而不断收到各种促销邮件，恳请我重新预订。真是可惜，原本能给孩子带来绝佳驾驶体验的活动，却因为强硬的推销手段、糟糕的组织安排以及完全缺失的售后服务而毁于一旦。我强烈建议大家另选其他地方。
如果您打算前往，有几点需要注意：
- 隐性且不便的额外费用：停车费需支付2英镑（这一信息藏在活动前发送的邮件最底部），此外食品饮料摊点只接受现金付款。- 持续不断的强行推销：整个活动给人的感觉就是一个敛财骗局。他们通过麦克风不断向正在等候的孩子们推销附加服务——比如增加游玩圈数、添加乘客、拍照等等。
- 具有误导性的附加服务推销：我事先通过邮件促销购买了额外游玩圈数。那封邮件极具误导性——它并未说明这些额外圈数仅适用于某一辆车，甚至连选车的权利都不给。此外……所谓的“折扣价”其实根本没有任何折扣。
- 工作人员混乱无序：驾驶时，教练甚至没意识到我儿子已经购买了额外的骑行圈数，仅仅让儿子开了四圈后就把他打发走了。当我向一位漠不关心的工作人员提出异议后，我儿子只好再次排起长队等候，直到前一个人用完时间后他才能继续剩下的圈数。这样一来，花钱来延长驾驶时间的意义就完全荡然无存了。- 照片服务与零客户支持：照片的价格贵得离谱，但我们还是决定花10英镑购买一张数码照片。我们和工作人员一起精心挑选出了心仪的照片。可离开后我才发现，她发给我们的完全是另一张照片。我实在无法理解怎么会发生这种事？
我发了多封邮件要求他们纠正这个错误，但得到的只有沉默。具有讽刺意味的是，我反而不断收到各种促销邮件，恳请我重新预订。真是可惜，原本能给孩子带来绝佳驾驶体验的活动，却因为强硬的推销手段、糟糕的组织安排以及完全缺失的售后服务而毁于一旦。我强烈建议大家另选其他地方。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
