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JOHN K
March First's feud with it's neighbor puts customers in danger.
March First Brewing的点评
点评：Attended a retirement gathering for a friend the evening of Wednesday, October 23. The parking lot was completely full, so I pulled into an immediately adjacent parking lot (photo below of entrance) which was almost empty except for a handful of cars near March First. I parked next to them, and entered the restaurant. When I came out two hours later, at least one of the other cars was still there (it was actually the retiree's), but my car was gone! I was completely shocked that my car had been stolen because it was an old Honda Fit with over 150,000 miles on it. As I prepared to call the police, I saw someone in one of the nearby offices and knocked on the door. He told me that he had seen a tow truck removing the car an hour and a half earlier. I walked around the perimeter of the lot, and then saw a sign near the entrance I had used that stated "Northlake Commons Customer Parking Only", and listed the phone number for a towing company. The towing company confirmed that they had taken my car, provided an address almost 10 miles away, and told me I had about 90 minutes before they closed to pay $156 (tow and storage fees) to reclaim my car. I reentered March First to ask them why this happened, and they told me that "usually they give us a call before they tow cars away." So it was obvious that this was a known and repeated problem, but March First had taken no efforts to warn customers that this might happen. I was fortunate to procure an Uber (another $15) and retrieve my vehicle before the deadline so that I could get home to Dayton that night. The towing company insisted that they had called March First three times that night, but that nobody answered. I called both Northlake Commons and March First the next day. The Northlake Commons representative stated that they had offered parking services to March First, but had been turned down, so they decided to start towing. March First never returned my call. Technically and legally, I realize that this issue was my fault because I did not notice the small warning sign by the entrance of the parking lot. However, I do feel somewhat victimized to have been stranded in the late evening out of town without a car, all because of an unresolved feud between March First and their next-door neighbor. March First should either procure additional parking, or clearly post warning signs (or answer their phones) to avoid putting their customers in an expensive and potentially dangerous situation.
翻译：10 月 23 日星期三晚上，我参加了一个朋友的退休聚会。停车场已经满了，所以我把车停在了紧邻的停车场（入口处的照片如下），那里几乎空无一人，只有 March First 附近的几辆车。我把车停在他们旁边，然后走进餐厅。两个小时后，当我出来时，至少有一辆其他车还在那里（实际上是退休人员的车），但我的车不见了！我完全震惊了，我的车被偷了，因为那是一辆行驶了 15 万多英里的旧本田飞度。当我准备报警时，我看到附近的一个办公室里有人，于是敲了敲门。他告诉我，一个半小时前他看到一辆拖车把车拖走了。我绕着停车场走了一圈，然后在我使用的入口附近看到了一个标志，上面写着“Northlake Commons 仅限客户停车”，并列出了一家拖车公司的电话号码。拖车公司确认他们已经拖走了我的车，并提供了一个将近 10 英里外的地址，并告诉我在他们关门前我有大约 90 分钟的时间支付 156 美元（拖车和仓储费）来取回我的车。我重新进入 March First 询问他们为什么会发生这种情况，他们告诉我“通常他们会在拖走汽车之前给我们打电话。”所以很明显这是一个已知且重复出现的问题，但 March First 并没有努力警告客户这种情况可能会发生。我很幸运地在截止日期前叫了一辆 Uber（又花了 15 美元）并取回了我的车，这样我就可以当晚回到代顿的家。拖车公司坚持说他们那天晚上给 March First 打了三次电话，但没人接。第二天我给 Northlake Commons 和 March First 都打了电话。Northlake Commons 的代表说他们曾向 March First 提供停车服务，但遭到拒绝，所以他们决定开始拖车。March First 从未回我的电话。从技术上和法律上来说，我意识到这个问题是我的错，因为我没有注意到停车场入口处的小警告标志。但是，我确实觉得自己有点受害，因为 March First 和隔壁邻居之间尚未解决的争执让我在深夜被困在城外而没有车。March First 应该提供额外的停车位，或者清楚地张贴警告标志（或接听他们的电话），以避免让客户陷入昂贵且可能危险的境地。
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