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671saskiar
KI long weekender
坎加鲁岛海联一日游的点评
点评：My husband and I promised our granddaughter a KI trip as part of her birthday celebrations so booked the June long weekend.
Booking experience was seamless, check-in and boarding for the departure ferry was perfect- all went to plan and as expected!
The return trip was fraught with challenges and the reason I give a 5 star experience is how Sealink supported us through all!
I was advised our original booked ferry would be cancelled due to unfavourable weather. I was advised to contact customer support and they were able to get us on a morning ferry and immediately resent the itinerary.
Then the morning we were scheduled to depart, that ferry was also cancelled.
Upon driving to the terminal, we spoke to a lovely girl who advised that the 1030 (which was in the final stages of boarding) ferry was fully booked but to go the standby lane and if we fit (the car), they'd try to get us on-board.
We were squeezed on, all the crew were helpful with navigating me to reverse my car into a tight spot and helped my husband, daughter and granddaughter board straight away!
We were extremely grateful for the kindness and help we were given! Massive kudos to them all! 👏👏👏
Booking experience was seamless, check-in and boarding for the departure ferry was perfect- all went to plan and as expected!
The return trip was fraught with challenges and the reason I give a 5 star experience is how Sealink supported us through all!
I was advised our original booked ferry would be cancelled due to unfavourable weather. I was advised to contact customer support and they were able to get us on a morning ferry and immediately resent the itinerary.
Then the morning we were scheduled to depart, that ferry was also cancelled.
Upon driving to the terminal, we spoke to a lovely girl who advised that the 1030 (which was in the final stages of boarding) ferry was fully booked but to go the standby lane and if we fit (the car), they'd try to get us on-board.
We were squeezed on, all the crew were helpful with navigating me to reverse my car into a tight spot and helped my husband, daughter and granddaughter board straight away!
We were extremely grateful for the kindness and help we were given! Massive kudos to them all! 👏👏👏
翻译：我和丈夫答应孙女带她去袋鼠岛（KI）庆祝生日，所以预订了六月长周末的行程。
预订过程非常顺利，办理登船手续和登船都很完美——一切都按计划进行，正如预期！
返程却充满了挑战，我之所以给五星好评，是因为Sealink公司全程给予了我们极大的支持！
我被告知原先预订的渡轮由于天气原因取消。他们建议我联系客服，客服帮我们安排了第二天早上的渡轮，并立即重新发送了行程单。
然而，到了我们原定出发的那天早上，那班渡轮也被取消了。
开车到码头后，我们遇到一位和蔼的工作人员，她告诉我们10:30的渡轮（当时已经接近登船尾）已经满员，但建议我们去候补通道，如果我们的车能停进去，他们会尽量安排我们登船。
当时车厢很拥挤，所有工作人员都非常热心，帮我把车倒进一个狭窄的停车位，还立刻帮我的丈夫、女儿和孙女上了车！
我们非常感谢他们的友善和帮助！向他们所有人致以最诚挚的谢意！👏👏👏
预订过程非常顺利，办理登船手续和登船都很完美——一切都按计划进行，正如预期！
返程却充满了挑战，我之所以给五星好评，是因为Sealink公司全程给予了我们极大的支持！
我被告知原先预订的渡轮由于天气原因取消。他们建议我联系客服，客服帮我们安排了第二天早上的渡轮，并立即重新发送了行程单。
然而，到了我们原定出发的那天早上，那班渡轮也被取消了。
开车到码头后，我们遇到一位和蔼的工作人员，她告诉我们10:30的渡轮（当时已经接近登船尾）已经满员，但建议我们去候补通道，如果我们的车能停进去，他们会尽量安排我们登船。
当时车厢很拥挤，所有工作人员都非常热心，帮我把车倒进一个狭窄的停车位，还立刻帮我的丈夫、女儿和孙女上了车！
我们非常感谢他们的友善和帮助！向他们所有人致以最诚挚的谢意！👏👏👏
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