点评:The spa is clean and relaxing, I had a nice massage and wonderful facial. The esthetician explained the different facials available and recommended one that was an upgrade at a cost of $10. I agreed to the upcharge and she gave me a really relaxing facial. When completed, I checked out and the woman who checked me out said it was a $40 upcharge, that the girl who gave me the facial didn’t know the rates had gone up. So I didn’t dispute and paid the additional $40+ tax. She asked if I wanted a receipt which I did. When I got home I went on their website to find out it was actually a $10 upcharge, they charged me $20 more for the facial and $20 for an ampule (which I didnt get), I called and told them if I didn’t get a resolution by the end of the day I was going to decline the charge. They called me within an hour and apologized, saying the girl that checked me out didn’t understand the charges. Honestly, if I didn’t ask for the receipt I would never have questioned it. They credited my credit card immediately the full additional charge. So disappointed that I even had to to do this, how many people don’t question or research it? Totally ruined my nice afternoon getaway, unfortunately I will not go back.
翻译:水疗中心干净而令人放松,我享受了很好的按摩和美妙的面部护理。美容师解释了可用的不同面部护理,并推荐了一种升级版,费用为 10 美元。我同意加价,她给我做了一次非常放松的面部护理。完成后,我结账,结账的女士说要加收 40 美元,而给我做面部护理的女孩不知道费率已经上涨了。所以我没有提出异议,额外缴纳了40多美元的税。她问我是否想要收据,我照做了。当我回到家时,我去了他们的网站,发现实际上是 10 美元的附加费,他们又向我收取了 20 美元的面部护理费用和 20 美元的安瓿费用(我没有得到),我打电话告诉他们,如果我没有得到那天结束时我决定拒绝这项指控。他们在一小时内给我打电话并道歉,说给我办理退房的女孩不明白这些指控。老实说,如果我不索要收据,我永远不会质疑它。他们立即将全额额外费用记入我的信用卡。非常失望的是我什至不得不这样做,有多少人不质疑或研究它?完全毁了我美好的下午假期,不幸的是我不会回去。