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J G
Best therapy money can buy
Mad Moose Rentals & Tours的点评
点评：Rented a couple side by sides for the 2026 Off Road Games. As always, this is my yearly therapy worth every dime. Truly, the smiles per miles are unmatched.
The team from start to finish are all amazing and kind people. The folks who book are knowledgeable, patient, and thankfully not some call center. The team at the event are equally kind, especially considering the massive amount of customers they are helping for three days straight.
Only downside, we had several issues with the machines including needing to switch both out. Once again, the team was professional and kind during the whole process. They are brand new machines, it's just a tough hot environment with people beating the hell out of these rentals all day.
My only critique at the event would be setting up a better system after you have checked in at the computer. You are sent into the trailer to get a helmet/goggles and sometimes someone is in there to help you and sometimes not. So, it already starts off a little confusing for beginners. Once you navigate out of the trailer, you go outside to total chaos. There is no desk/line or someone that stands out to ask for help to get your machine. You sort of just have to flag someone down which often times there's confusion. Perhaps consider setting up one more desk or kiosk when leaving the trailer and getting your machine assigned. Lastly, perhaps a big sign for the helmet return as this is a confusing when you get back. I almost put my dirty helmet back on the clean helmet shelves because there is no person out sign saying to put them on the black table out side.
I appreciate you all and will certainly be calling and booking the next trip soon.
The team from start to finish are all amazing and kind people. The folks who book are knowledgeable, patient, and thankfully not some call center. The team at the event are equally kind, especially considering the massive amount of customers they are helping for three days straight.
Only downside, we had several issues with the machines including needing to switch both out. Once again, the team was professional and kind during the whole process. They are brand new machines, it's just a tough hot environment with people beating the hell out of these rentals all day.
My only critique at the event would be setting up a better system after you have checked in at the computer. You are sent into the trailer to get a helmet/goggles and sometimes someone is in there to help you and sometimes not. So, it already starts off a little confusing for beginners. Once you navigate out of the trailer, you go outside to total chaos. There is no desk/line or someone that stands out to ask for help to get your machine. You sort of just have to flag someone down which often times there's confusion. Perhaps consider setting up one more desk or kiosk when leaving the trailer and getting your machine assigned. Lastly, perhaps a big sign for the helmet return as this is a confusing when you get back. I almost put my dirty helmet back on the clean helmet shelves because there is no person out sign saying to put them on the black table out side.
I appreciate you all and will certainly be calling and booking the next trip soon.
翻译：为参加2026年越野运动会租了两辆并排式全地形车。和往年一样，这绝对是我一年一度的“疗愈之旅”，每一分钱都花得值。真的，每行驶一英里，笑容都无与伦比。
从始至终，整个团队都非常棒，而且非常友善。负责预订的工作人员知识渊博、耐心周到，而且谢天谢地，他们不是那种冷冰冰的客服中心。现场工作人员也同样热情友好，考虑到他们连续三天要服务如此多的客户，这一点尤其难能可贵。
唯一的不足之处是，我们的车出现了一些问题，包括需要更换两辆车。不过，整个过程中，团队依然保持着专业和友善的态度。这些车都是全新的，只是在炎热的环境下，加上人们整天都在“蹂躏”这些租赁车辆，所以使用起来比较吃力。
我对这次活动的唯一建议是，在电脑办理入住手续后，应该设置一个更完善的系统。你会被引导到拖车里去领取头盔/护目镜，但有时里面有人可以帮忙，有时却没有人。所以，对于新手来说，一开始可能会有点摸不着头脑。出了拖车，外面一片混乱。没有服务台/排队，也没有人会主动帮忙领取机器。你只能靠自己招手拦车，经常会遇到混乱。或许可以考虑在离开拖车的地方增设一个服务台或自助服务亭，方便大家领取机器。最后，头盔归还处也应该设置一个醒目的指示牌，因为回来的时候很容易迷路。我差点就把脏头盔放回干净头盔的架子上，因为没有指示牌告诉我应该把头盔放在外面的黑色桌子上。
非常感谢你们，我肯定会尽快打电话预订下次行程。
从始至终，整个团队都非常棒，而且非常友善。负责预订的工作人员知识渊博、耐心周到，而且谢天谢地，他们不是那种冷冰冰的客服中心。现场工作人员也同样热情友好，考虑到他们连续三天要服务如此多的客户，这一点尤其难能可贵。
唯一的不足之处是，我们的车出现了一些问题，包括需要更换两辆车。不过，整个过程中，团队依然保持着专业和友善的态度。这些车都是全新的，只是在炎热的环境下，加上人们整天都在“蹂躏”这些租赁车辆，所以使用起来比较吃力。
我对这次活动的唯一建议是，在电脑办理入住手续后，应该设置一个更完善的系统。你会被引导到拖车里去领取头盔/护目镜，但有时里面有人可以帮忙，有时却没有人。所以，对于新手来说，一开始可能会有点摸不着头脑。出了拖车，外面一片混乱。没有服务台/排队，也没有人会主动帮忙领取机器。你只能靠自己招手拦车，经常会遇到混乱。或许可以考虑在离开拖车的地方增设一个服务台或自助服务亭，方便大家领取机器。最后，头盔归还处也应该设置一个醒目的指示牌，因为回来的时候很容易迷路。我差点就把脏头盔放回干净头盔的架子上，因为没有指示牌告诉我应该把头盔放在外面的黑色桌子上。
非常感谢你们，我肯定会尽快打电话预订下次行程。
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