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Sou Sang M
Abadonned at the boarding area during 2 hours
Leshuttle的点评
点评：Le Shuttle are masters at making a simple job look really complicated. 1 track, 1 train, 2 stops, nothing in between. Can they manage to run a train between 2 points? No, is the answer.
Today, 13/3/26 they have excelled themselves. Train booked for 21:15. They call you at 20:15. I go to the boarding area. I wait. At 21:16 the screens announce my boading has closed. A bit mystifying since noone has moved in a hour. I get out of my car to look for a member of staff. Neither hide nor hair to be seen. A hour and a half of waiting, still noone to be seen. Feeling abandonned, I go to the flexiplus lounge to complain explaining we've been abandonned on the parking lot. The lady calls and says the train is reprogrammed (this is le shuttle language. They're never late, all trains are simply reprogrammed). Then mysteriously info comes on the screens and someone starts patrolling. To be fair it had been raining hard, I guess he had sought shelter. Still waiting to depart an hour after I was supposed to have left. Seriously le Shuttle, shouldn't you provide the service that has been paid for? You're an absolute disgrace!
Today, 13/3/26 they have excelled themselves. Train booked for 21:15. They call you at 20:15. I go to the boarding area. I wait. At 21:16 the screens announce my boading has closed. A bit mystifying since noone has moved in a hour. I get out of my car to look for a member of staff. Neither hide nor hair to be seen. A hour and a half of waiting, still noone to be seen. Feeling abandonned, I go to the flexiplus lounge to complain explaining we've been abandonned on the parking lot. The lady calls and says the train is reprogrammed (this is le shuttle language. They're never late, all trains are simply reprogrammed). Then mysteriously info comes on the screens and someone starts patrolling. To be fair it had been raining hard, I guess he had sought shelter. Still waiting to depart an hour after I was supposed to have left. Seriously le Shuttle, shouldn't you provide the service that has been paid for? You're an absolute disgrace!
翻译：Le Shuttle公司真是把简单的事情搞得无比复杂。一条轨道，一列火车，两站，中间什么都没有。他们能把火车从一站开过去吗？答案是不能。
今天，2026年3月13日，他们又一次“刷新”了我的认知。我预订了21:15的火车票。他们20:15打电话通知我。我去了候车区。我等了一会儿。21:16，屏幕显示我的候车区已经关闭。这有点莫名其妙，因为一个小时过去了，根本没人动。我下车去找工作人员。结果一个人影都没看到。又等了一个半小时，还是没人。感觉被抛弃了，我去了Flexiplus贵宾休息室投诉，解释说我们被扔在停车场了。一位女士打电话来说火车程序被重新设置了（这是Le Shuttle的惯用伎俩。他们从来不会晚点，所有火车都只是重新设置了一下程序而已）。然后屏幕上突然出现信息，有人开始巡逻。说实话，当时雨下得很大，我猜他是来避雨的。我本该出发一个小时后，还在等着出发。说真的，班车公司，你们难道不应该提供已经付费的服务吗？你们真是太让人失望了！
今天，2026年3月13日，他们又一次“刷新”了我的认知。我预订了21:15的火车票。他们20:15打电话通知我。我去了候车区。我等了一会儿。21:16，屏幕显示我的候车区已经关闭。这有点莫名其妙，因为一个小时过去了，根本没人动。我下车去找工作人员。结果一个人影都没看到。又等了一个半小时，还是没人。感觉被抛弃了，我去了Flexiplus贵宾休息室投诉，解释说我们被扔在停车场了。一位女士打电话来说火车程序被重新设置了（这是Le Shuttle的惯用伎俩。他们从来不会晚点，所有火车都只是重新设置了一下程序而已）。然后屏幕上突然出现信息，有人开始巡逻。说实话，当时雨下得很大，我猜他是来避雨的。我本该出发一个小时后，还在等着出发。说真的，班车公司，你们难道不应该提供已经付费的服务吗？你们真是太让人失望了！
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