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samuelle323
Cancelled, no refund two weeks later
Vida Mia的点评
点评：Our extended family traveled to Honolulu for a memorial. My mother-in-laws last wish was to have her ashes scattered off Diamond Head, so my sister in law booked the Vida Mia. The day before the memorial (July 1, 2025) we were told that our charter was cancelled because of repairs. My sister in law, as well as our local family members had to get a new last minute booking in time....total fire drill. THIRTEEN people had come from all over the country for this important moment. I understand that sometimes, repairs need to happen so at the time, we were primarily concerned about getting a new booking in time for the memorial. (We did!) The reason I'm writing this review? My sister in law STILL has not been reimbursed and it's been two weeks since the cancellation. The owner isn't returning calls and has not refunded the considerable sum for this charter. NO SERVICES were rendered...where is the refund? I've now read other reviews here, and it seems like this is not an isolated incident....this company has a habit of canceling and ghosting. Avoid at all costs, especially for something important!
翻译：我们大家庭去檀香山参加追悼会。我婆婆的遗愿是把骨灰撒在钻石头山上，所以我嫂子预订了维达米亚酒店。追悼会前一天（2025年7月1日），我们被告知包车服务因维修取消。我嫂子和我们当地的亲戚们不得不在最后一刻重新预订……简直是一场紧急演习。十三个人从全国各地赶来参加这个重要的时刻。我理解有时候需要维修，所以当时我们主要关心的是如何及时预订新的房间参加追悼会。（我们确实预订成功了！）我写这篇评论的原因是什么？我嫂子到现在还没拿到退款，距离取消预订已经过去两周了。老板没有回电话，也没有退还这笔大笔包车费。根本没有提供服务……退款去哪儿了？我现在已经看过这里的其他评论了，看来这并非个例……这家公司经常取消订单，然后就消失不见了。无论如何都要避开，尤其是有重要的事情！
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