点评:I had a truly wonderful experience at the Laura Mercier counter in Macy’s on Michigan Avenue, Chicago, thanks to Ruby Reynolds, the Counter Manager. I went in looking for a new foundation and was lucky enough to meet Ruby, who took the time to walk me through the full range of products and options available.
Ruby carried out a trial make-up for me, and the results were fantastic — natural, beautiful, and perfectly suited to my skin. Her advice on tone, texture, and product selection was thoughtful and expert, and at no point did I feel rushed, pressured, or subjected to sales tactics. Everything she suggested felt genuine and tailored specifically to me.
Beyond her obvious knowledge and skill, Ruby was simply lovely — warm, approachable, and a pleasure to deal with. I left feeling confident, well looked after, and excited to use my new Laura Mercier make-up.
Thank you, Ruby, for such excellent customer service. Macy’s and Laura Mercier are lucky to have you, and I look forward to enjoying my new products for a long time to come.
翻译:我在芝加哥密歇根大道梅西百货的Laura Mercier专柜体验了一次非常棒的购物之旅,这都要感谢专柜经理Ruby Reynolds。我当时想买一款新的粉底,很幸运地遇到了Ruby,她耐心细致地向我介绍了所有产品和选择。
Ruby为我做了试妆,效果非常棒——自然、美丽,而且完美贴合我的肤色。她就色调、质地和产品选择给出的建议既周到又专业,整个过程我都感觉很放松,没有丝毫压力,也没有被推销。她提出的所有建议都真诚且贴合我的需求。
除了她渊博的知识和精湛的技艺,Ruby本人也非常可爱——热情、亲切,和她交流非常愉快。离开的时候,我感觉自信满满,受到了很好的照顾,也迫不及待地想要使用我的新Laura Mercier彩妆了。
Ruby,非常感谢你提供的优质服务。梅西百货和Laura Mercier能拥有你这样的员工真是太幸运了,我期待着在未来的日子里长期享受我的新产品。