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Blitz I
Horrendous.
Ferrari Land的点评
点评：Don't Go !!! Unprofessional, Uninterested Staff. Where to begin? Of all the travelling we have done never experienced anything like we have in Ferrari Land. As my daughter was a fan of F1 we went to the park on Wednesday 30th Oct. On entering we walked around to get a feel for the park and find out where we needed to go.First Stop Maranello Park. 20 minute wait no complaints there. It was busy. After my daughter and partner got their car to drive around,there was an issue with the track they were on. The maintenance gentleman jumped on a car ahead of them and a few others. I was on the opposite track. Got around fast no issues. What I couldn't understand was why were the staff letting other people on the track with the issue causing a backlog and people barely moving,stop,start,stop,start. People clearly frustrated when they got back to the start point to be told if u want to go on again queue up .Mind boggling. Close the track and use the one that's working. No announcements or communication from staff to say there's a technical issue.
Next onto the Red Force . My daughter queued up for this. Esimated time 40 minute wait. The ride was working well for the first 20 minutes. It was out of action on 2 or 3 occasions due to maintenance/technical issues,but started off again. The rain had started too. No announcement or communication that the staff decided to close the ride. I asked a staff member on the Red Zone was the ride stopped for the night due to the rain and technicalissues,only to get an aggressive loud resonspe in Spanish with a thumbs down to presumably say it was closed. 3 staff members standing laughing,then walked away. Horrendous behaviour. My daughter was in the queue for well over an hour before they were told abruptly to leave. As she said "Shooed away like an dog". We decided to pop into the Ferrarshop. After a quick walk around my daughter decided not to purchase anything over the rude behaviour of staff. Ferrari you lost a customer for your merchandise for life. So we as a family left the park.
The Staff we came across were either rude or Uninterested in helping with inquiries. Overpriced, Small and not worth a visit .
The only Pros I can give after this visit are simple
1 My daughter will never purchase Ferrari Merchandise in her life time. Her words not mine.
2 As a family we all agree the best part was walking out the Entrance of Ferrari Land.
Better Reviews for future. My advice
1 Train your staff to a higher standard.
2 Communication. If a ride is out or has a technical issue, make an announcement. It's not rocket science.
Next onto the Red Force . My daughter queued up for this. Esimated time 40 minute wait. The ride was working well for the first 20 minutes. It was out of action on 2 or 3 occasions due to maintenance/technical issues,but started off again. The rain had started too. No announcement or communication that the staff decided to close the ride. I asked a staff member on the Red Zone was the ride stopped for the night due to the rain and technicalissues,only to get an aggressive loud resonspe in Spanish with a thumbs down to presumably say it was closed. 3 staff members standing laughing,then walked away. Horrendous behaviour. My daughter was in the queue for well over an hour before they were told abruptly to leave. As she said "Shooed away like an dog". We decided to pop into the Ferrarshop. After a quick walk around my daughter decided not to purchase anything over the rude behaviour of staff. Ferrari you lost a customer for your merchandise for life. So we as a family left the park.
The Staff we came across were either rude or Uninterested in helping with inquiries. Overpriced, Small and not worth a visit .
The only Pros I can give after this visit are simple
1 My daughter will never purchase Ferrari Merchandise in her life time. Her words not mine.
2 As a family we all agree the best part was walking out the Entrance of Ferrari Land.
Better Reviews for future. My advice
1 Train your staff to a higher standard.
2 Communication. If a ride is out or has a technical issue, make an announcement. It's not rocket science.
翻译：千万别去！！！工作人员既不专业又漠不关心。从何说起呢？在我们的众多旅行经历中，从未遇到过像在法拉利乐园这样糟糕的情况。因为我的女儿是F1的粉丝，所以我们于10月30日星期三去了这个乐园。一进去后，我们四处逛了逛，想熟悉一下园区环境并弄清楚该去哪里。第一个目的地是马拉内罗园区。需要排队20分钟，不过这倒没什么可抱怨的，因为当时人很多。在我女儿和她的同伴开上车开始游玩后……他们所在的轨道出现了问题。维修人员立刻驾驶一辆车冲到了他们前面，还有其他几辆车也跟了上去。我当时在对面的轨道上，很快就绕行了过去，没遇到任何问题。但我实在想不通的是：为什么工作人员还允许其他人进入出了问题的轨道呢？这导致了大量列车排队滞留，车辆只能时走时停。当人们回到起点后，却被告知“如果想再坐车就得排队”，这时大家都显得非常沮丧。真是让人无法理解。关闭出问题的轨道，改用正常运转的那条轨道吧。没有工作人员发布任何公告或通知来说明出现了技术故障。
接下来是红力号过山车。我女儿排队等候这个项目，预计等待时间为40分钟。在最初的20分钟里，过山车运行得挺正常。后来因为有维护/技术问题，它有两三次暂停运行，但之后又重新启动了。这时雨也开始下了起来。不过依然没有任何公告或通知表明工作人员决定关闭该项目。我问红色区域的一名工作人员，是否因为下雨和技术问题导致游乐设施当晚停止运营。结果他用带着怒气的嗓音用西班牙语大声回应我，还竖起大拇指向下指，意思大概是设施已经关闭了。当时有三名工作人员站在一旁大笑，随后便走开了。这种行为实在恶劣至极。我的女儿在排队等候了一个多小时后，突然被要求离开。用她的话来说就是：“就像狗一样被赶走了”。之后我们决定去一下纪念品商店。随便逛了一圈后，由于工作人员态度粗鲁，我女儿决定什么都不买。法拉利啊，你们永远失去了一位顾客了。于是我们全家便离开了公园。
我们遇到的员工要么态度粗鲁，要么对解答疑问毫无兴趣。价格昂贵、场地狭小，根本不值得一来。
这次参观之后，我能说出的优点只有以下几点：
1. 我女儿这辈子都不会再购买任何法拉利周边产品了。这是她亲口说的，不是我说的。2. 我们全家一致认为，最棒的时刻就是从法拉利乐园的出口走出来的那一刻。
希望以后能获得更好的评价。我的建议如下：
1. 将员工培训标准提高一些。
2. 加强沟通。如果某个游乐设施暂时关闭或出现技术问题，请及时发布公告。这并不难做到。
接下来是红力号过山车。我女儿排队等候这个项目，预计等待时间为40分钟。在最初的20分钟里，过山车运行得挺正常。后来因为有维护/技术问题，它有两三次暂停运行，但之后又重新启动了。这时雨也开始下了起来。不过依然没有任何公告或通知表明工作人员决定关闭该项目。我问红色区域的一名工作人员，是否因为下雨和技术问题导致游乐设施当晚停止运营。结果他用带着怒气的嗓音用西班牙语大声回应我，还竖起大拇指向下指，意思大概是设施已经关闭了。当时有三名工作人员站在一旁大笑，随后便走开了。这种行为实在恶劣至极。我的女儿在排队等候了一个多小时后，突然被要求离开。用她的话来说就是：“就像狗一样被赶走了”。之后我们决定去一下纪念品商店。随便逛了一圈后，由于工作人员态度粗鲁，我女儿决定什么都不买。法拉利啊，你们永远失去了一位顾客了。于是我们全家便离开了公园。
我们遇到的员工要么态度粗鲁，要么对解答疑问毫无兴趣。价格昂贵、场地狭小，根本不值得一来。
这次参观之后，我能说出的优点只有以下几点：
1. 我女儿这辈子都不会再购买任何法拉利周边产品了。这是她亲口说的，不是我说的。2. 我们全家一致认为，最棒的时刻就是从法拉利乐园的出口走出来的那一刻。
希望以后能获得更好的评价。我的建议如下：
1. 将员工培训标准提高一些。
2. 加强沟通。如果某个游乐设施暂时关闭或出现技术问题，请及时发布公告。这并不难做到。
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