Poor information costs time and money - Zig Zag Railway (利特高) - Zig Zag Railway - 16条旅客点评与比价

Manfred M

Poor information costs time and money

Zig Zag Railway的点评

2026年06月29日发布于: 海外

点评：My wife and I looked at going to the Zig Zag Railway, on the internet it showed two ways of going, one by car and the other by train, because of the distance by car and the cost we decided to go by train, it stated that you go to the last carriage and tell the conductor you want to get off at Zig Zag Station, then walk 5 minutes from the platform to bottom point and check in, as we arrived at the station we sked some workers at the train depot were to go and we were told that form here it is not possible, and that many people had done the same thing for a long time, the information on the internet was incorrect, so we and others made our way back home. I have spoken the Zig Zag because I had paid for our ticket, they offered us an open ticket for another time, but it meant going by car which for us being on the pension is too exercise, so I asked for our money back which was promised but still has not arrived and no communication with us on what is happening, I know it is run by volunteer's, but no reason not to return our money, a shame we would have loved to travel on the train, but due to poor information on the web which should have been altered knowing it was incorrect, and many people suffered by this.

翻译：我和妻子计划去参观之字形铁路，网上显示有两种方式，一种是开车，另一种是坐火车。考虑到开车路程较远且费用较高，我们决定坐火车。网上说要到最后一节车厢，告诉列车员我们要在之字形站下车，然后从站台步行5分钟到终点站办理登车手续。然而，当我们到达车站时，我们询问了车站工作人员该如何前往，他们却告诉我们这里无法到达，而且很多人长期以来都这样做过。网上的信息是错误的，所以我们和其他游客只好返回家中。我联系了Zig Zag公司，因为我已经付了票钱。他们给了我们一张改期的车票，但这意味着我们要开车，这对我们这些靠养老金生活的人来说太费力了。所以我要求退款，他们也答应了，但至今还没到账，也没有人告诉我们发生了什么。我知道Zig Zag是由志愿者运营的，但这没有理由不退款。我们本来很想坐火车旅行，但因为网上信息不准确，他们明知信息有误却应该更正，很多人都因此受害，真是太遗憾了。

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