下载App
资质规则
旅行
账户
Joseph B
They broke, lied, and then GLUED my 60-year old Omega together
Dickens Jewelers的点评
点评：I brought my all‑original 1960s Omega Seamaster to Dickens Jewelers in Clinton for a simple service. What I got back was the most dishonest, incompetent, and absurd experience I’ve ever had with any business.
They lost my original Omega crown—a part that matters enormously for originality, value, and collectability. When I picked the watch up, I immediately saw a cheap generic crown installed. When I confronted them, they told me an unbelievable story: that this random generic crown had “just happened” to be found on the floor and they “assumed” it belonged to my watch. The idea that a generic crown they found on the floor just happened to fit a 60‑year‑old Omega Seamaster is insulting.
I told them I had photos documenting the watch with its original crown before I brought it in and would be happy to show them. Their response? They told me they “trusted me.” After hearing their story, I certainly didn’t trust them.
I then wrote a letter explaining that they had lost a 60‑year‑old original part, damaging the watch’s integrity, history, and value. After that, I received multiple calls a day from them, which I ignored because I wanted everything in writing. The explanations continued to change.
Suddenly they claimed they bought a magnet, found my original crown, and reattached it. I picked the watch up — and the crown fell off immediately.
I took it to another jeweler for an independent evaluation. Their watchmaker found a damaged stem and glue inside the watch, apparently used to hold the crown on. Yes, glue. Inside a vintage Omega.
That jeweler told me I was one of countless people who had brought in watches “serviced” by Dickens that needed corrective work. As of a few days ago, their watchmaker is literally removing glue from inside my watch because Dickens’ “resolution” was to glue the crown on and glue the watch together. Truly unbelievable.
Even after losing original parts, damaging the watch, giving me contradictory stories, and returning a watch that fell apart in my hands, Dickens Jewelers only offered a partial refund of the total fee, not including taxes. Regardless, I was going to dispute the charge through my bank because I no longer trusted anything they said.
My Omega survived more than 60 years. It took Dickens Jewelers one service appointment to lose original components, damage the movement, attempt a shortcut glue repair, and give me a series of explanations that made the situation worse every time they spoke.
This was the single most dishonest and unprofessional experience I’ve ever had not only with a jeweler, but with any business I've ever patronized. I would not trust Dickens Jewelers, the owner Victor, his son Kevin (who was harassing me through phone calls and texts) or anyone associated with this store with any item of value — sentimental or otherwise.
It goes without saying that even a 1-star rating is far too generous. The only silver lining is that this happened to one of my Omegas, and not one of my vintage Rolexes, sentimental pieces, or much higher end watches. If Victor and Kevin are both willing to lie pathologically about something as trivial as a routine service on a vintage watch, you have to ask yourself a very uncomfortable question; What would stop them from lying about something with far greater monetary value, carat weight, or sentimental importance-like an engagement ring, wedding band, or family heirloom. There are several very competent jewelers right in Clinton, NJ. I strongly advise going to any of them and avoiding Dickens at all cost.
They lost my original Omega crown—a part that matters enormously for originality, value, and collectability. When I picked the watch up, I immediately saw a cheap generic crown installed. When I confronted them, they told me an unbelievable story: that this random generic crown had “just happened” to be found on the floor and they “assumed” it belonged to my watch. The idea that a generic crown they found on the floor just happened to fit a 60‑year‑old Omega Seamaster is insulting.
I told them I had photos documenting the watch with its original crown before I brought it in and would be happy to show them. Their response? They told me they “trusted me.” After hearing their story, I certainly didn’t trust them.
I then wrote a letter explaining that they had lost a 60‑year‑old original part, damaging the watch’s integrity, history, and value. After that, I received multiple calls a day from them, which I ignored because I wanted everything in writing. The explanations continued to change.
Suddenly they claimed they bought a magnet, found my original crown, and reattached it. I picked the watch up — and the crown fell off immediately.
I took it to another jeweler for an independent evaluation. Their watchmaker found a damaged stem and glue inside the watch, apparently used to hold the crown on. Yes, glue. Inside a vintage Omega.
That jeweler told me I was one of countless people who had brought in watches “serviced” by Dickens that needed corrective work. As of a few days ago, their watchmaker is literally removing glue from inside my watch because Dickens’ “resolution” was to glue the crown on and glue the watch together. Truly unbelievable.
Even after losing original parts, damaging the watch, giving me contradictory stories, and returning a watch that fell apart in my hands, Dickens Jewelers only offered a partial refund of the total fee, not including taxes. Regardless, I was going to dispute the charge through my bank because I no longer trusted anything they said.
My Omega survived more than 60 years. It took Dickens Jewelers one service appointment to lose original components, damage the movement, attempt a shortcut glue repair, and give me a series of explanations that made the situation worse every time they spoke.
This was the single most dishonest and unprofessional experience I’ve ever had not only with a jeweler, but with any business I've ever patronized. I would not trust Dickens Jewelers, the owner Victor, his son Kevin (who was harassing me through phone calls and texts) or anyone associated with this store with any item of value — sentimental or otherwise.
It goes without saying that even a 1-star rating is far too generous. The only silver lining is that this happened to one of my Omegas, and not one of my vintage Rolexes, sentimental pieces, or much higher end watches. If Victor and Kevin are both willing to lie pathologically about something as trivial as a routine service on a vintage watch, you have to ask yourself a very uncomfortable question; What would stop them from lying about something with far greater monetary value, carat weight, or sentimental importance-like an engagement ring, wedding band, or family heirloom. There are several very competent jewelers right in Clinton, NJ. I strongly advise going to any of them and avoiding Dickens at all cost.
翻译：我把那块纯原装的20世纪60年代制造的欧米茄海马斯克手表带到克林顿的Dickens Jewelers店，只希望做个简单的维修。结果却遭遇了我生平所经历过的最不诚实、最无能且最荒谬的服务体验。
他们弄丢了原装的欧米茄表冠——这个零件对于保持手表的原装状态、价值及收藏价值来说至关重要。当我取回手表时，立刻就发现上面装的是一个廉价的普通表冠。当我向他们提出质疑时……他们给我讲了一个难以置信的“故事”：说那个普通的表冠是“偶然”在地板上被发现的，他们“推测”那应该是我手表的表冠。可一个随便从地上捡来的普通表冠居然能刚好适配一块有60年历史的欧米茄海马系列手表，这种说法简直是对我的侮辱。
我告诉他们，我在把表送来之前拍过手表佩戴原装表冠的照片，很乐意展示给他们看。他们的回应竟是：“他们信任我。”听完他们的“说辞”之后……我绝对不信任他们。
随后我写了一封信，说明他们弄丢了那个有60年历史的原装表冠，这损害了手表的完整性、历史价值以及市场价值。之后，他们每天给我打多个电话，但我都置之不理，因为我希望所有事宜都能有书面记录。而他们的解释也一再变化。
后来他们突然声称买了一个磁铁，找到了原来的表冠并重新装了上去。我去取回手表时，表冠立刻就掉了下来。我把它带到另一家珠宝店，请他们进行独立评估。他们的钟表师傅发现手表内部有一根损坏的柄轴，还有许多胶水——显然是用来固定表冠的。没错，就是胶水。在一块古董欧米茄手表里竟然有胶水。
那位珠宝商告诉我，像我这样把经过狄更斯“维修”的手表拿来请人修正的人不计其数。就在几天前，他们的钟表师傅还在费力地清除我手表里的胶水——因为狄更斯所谓的“解决方案”就是用胶水把表冠粘上去，把整个手表粘合在一起。真的难以置信。
即便丢失了原装零件、弄坏了手表、给出了自相矛盾的解释，甚至还交还了一块在我手中就散架的手表，Dickens Jewelers也只退还了部分费用，还不包括税费。不过，由于我再也不相信他们说的任何话，还是决定通过银行对这笔收费提出异议。
我的欧米茄手表已经使用了60多年。而Dickens Jewelers仅一次维修服务就弄丢了原装零件，还损坏了机芯。我试图寻求一种简单的修复方法，结果对方给出的一系列解释每次都让情况变得更糟。
这是我终生经历过的最不诚实、最不专业的经历——不仅是对一家珠宝店而言，对我光顾过的任何商家来说都是如此。我绝不会把任何有价值的物品——无论是有纪念意义还是其他方面——托付给迪金斯珠宝店、店主维克多、他的儿子凯文（此人还不断打电话发短信骚扰我），或是与该店有关的任何人。不言而喻，即便只给1星评价都算是过于宽容了。唯一值得庆幸的是，出问题的只是我的一只欧米茄手表，而非我的那些古董劳力士、具有纪念意义的手表，或是价格要昂贵得多的高端腕表。如果维克多和凯文竟然愿意为了一件像古董手表常规保养这种微不足道的小事而撒谎到这种地步，那你就不得不问自己一个极其棘手的问题：究竟有什么能阻止他们去谎报那些价值要高得多、克拉重量也大得多的物品的情况呢？或者具有情感上的重要性——比如订婚戒指、结婚戒指或家族传家宝。新泽西州克林顿市就有几家技艺精湛的珠宝商。我强烈建议去其中任何一家选购，无论如何都要避开Dickens。
他们弄丢了原装的欧米茄表冠——这个零件对于保持手表的原装状态、价值及收藏价值来说至关重要。当我取回手表时，立刻就发现上面装的是一个廉价的普通表冠。当我向他们提出质疑时……他们给我讲了一个难以置信的“故事”：说那个普通的表冠是“偶然”在地板上被发现的，他们“推测”那应该是我手表的表冠。可一个随便从地上捡来的普通表冠居然能刚好适配一块有60年历史的欧米茄海马系列手表，这种说法简直是对我的侮辱。
我告诉他们，我在把表送来之前拍过手表佩戴原装表冠的照片，很乐意展示给他们看。他们的回应竟是：“他们信任我。”听完他们的“说辞”之后……我绝对不信任他们。
随后我写了一封信，说明他们弄丢了那个有60年历史的原装表冠，这损害了手表的完整性、历史价值以及市场价值。之后，他们每天给我打多个电话，但我都置之不理，因为我希望所有事宜都能有书面记录。而他们的解释也一再变化。
后来他们突然声称买了一个磁铁，找到了原来的表冠并重新装了上去。我去取回手表时，表冠立刻就掉了下来。我把它带到另一家珠宝店，请他们进行独立评估。他们的钟表师傅发现手表内部有一根损坏的柄轴，还有许多胶水——显然是用来固定表冠的。没错，就是胶水。在一块古董欧米茄手表里竟然有胶水。
那位珠宝商告诉我，像我这样把经过狄更斯“维修”的手表拿来请人修正的人不计其数。就在几天前，他们的钟表师傅还在费力地清除我手表里的胶水——因为狄更斯所谓的“解决方案”就是用胶水把表冠粘上去，把整个手表粘合在一起。真的难以置信。
即便丢失了原装零件、弄坏了手表、给出了自相矛盾的解释，甚至还交还了一块在我手中就散架的手表，Dickens Jewelers也只退还了部分费用，还不包括税费。不过，由于我再也不相信他们说的任何话，还是决定通过银行对这笔收费提出异议。
我的欧米茄手表已经使用了60多年。而Dickens Jewelers仅一次维修服务就弄丢了原装零件，还损坏了机芯。我试图寻求一种简单的修复方法，结果对方给出的一系列解释每次都让情况变得更糟。
这是我终生经历过的最不诚实、最不专业的经历——不仅是对一家珠宝店而言，对我光顾过的任何商家来说都是如此。我绝不会把任何有价值的物品——无论是有纪念意义还是其他方面——托付给迪金斯珠宝店、店主维克多、他的儿子凯文（此人还不断打电话发短信骚扰我），或是与该店有关的任何人。不言而喻，即便只给1星评价都算是过于宽容了。唯一值得庆幸的是，出问题的只是我的一只欧米茄手表，而非我的那些古董劳力士、具有纪念意义的手表，或是价格要昂贵得多的高端腕表。如果维克多和凯文竟然愿意为了一件像古董手表常规保养这种微不足道的小事而撒谎到这种地步，那你就不得不问自己一个极其棘手的问题：究竟有什么能阻止他们去谎报那些价值要高得多、克拉重量也大得多的物品的情况呢？或者具有情感上的重要性——比如订婚戒指、结婚戒指或家族传家宝。新泽西州克林顿市就有几家技艺精湛的珠宝商。我强烈建议去其中任何一家选购，无论如何都要避开Dickens。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
