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Very rude/poor customer support
BlueFinn Charters的点评
点评：*Very disappointing* experience.
The location in the confirmation email was unclear (“Spanish coast”), and multiple addresses were listed. Upon arrival, the company name at the location was different from the one mentioned in the email, which made the situation even more confusing. There were no clear instructions and absolutely no guidance provided.
While trying to find the correct location, I called and messaged the number listed in the email several times. I briefly got someone on the phone, but after that there was no further response. In the end, I turned out to be at the correct parking area, but this had never been clearly communicated.
When I finally spoke to someone in person, I was treated in a very unfriendly manner, with a noticeable attitude. No responsibility was taken for the unclear communication. I was simply told that I was late and would have to pay again, even though there is a new tour every hour.
No understanding, no willingness to help, and very poor accessibility. This is absolutely not a professional way to treat customers.
The location in the confirmation email was unclear (“Spanish coast”), and multiple addresses were listed. Upon arrival, the company name at the location was different from the one mentioned in the email, which made the situation even more confusing. There were no clear instructions and absolutely no guidance provided.
While trying to find the correct location, I called and messaged the number listed in the email several times. I briefly got someone on the phone, but after that there was no further response. In the end, I turned out to be at the correct parking area, but this had never been clearly communicated.
When I finally spoke to someone in person, I was treated in a very unfriendly manner, with a noticeable attitude. No responsibility was taken for the unclear communication. I was simply told that I was late and would have to pay again, even though there is a new tour every hour.
No understanding, no willingness to help, and very poor accessibility. This is absolutely not a professional way to treat customers.
翻译：*非常令人失望*的体验。
确认邮件中的地点描述不清（“西班牙海岸”），而且列出了多个地址。到达后，我发现现场的公司名称与邮件中提到的不同，这让情况更加混乱。没有任何明确的指示，也完全没有提供任何指导。
为了找到正确的地点，我多次拨打和发送短信给邮件中提供的号码。我短暂地联系上了人，但之后就杳无音信。最终，我发现自己停在了正确的停车场，但这一点之前从未得到明确的告知。
当我最终与工作人员面对面沟通时，他们的态度非常不友好，明显带有敌意。他们对沟通不畅的问题没有承担任何责任。他们只是告诉我我迟到了，需要重新付费，尽管每小时都有新的团出发。
他们既不理解我的处境，也不愿意提供帮助，而且沟通非常不便。这绝对不是对待客户应有的专业态度。
确认邮件中的地点描述不清（“西班牙海岸”），而且列出了多个地址。到达后，我发现现场的公司名称与邮件中提到的不同，这让情况更加混乱。没有任何明确的指示，也完全没有提供任何指导。
为了找到正确的地点，我多次拨打和发送短信给邮件中提供的号码。我短暂地联系上了人，但之后就杳无音信。最终，我发现自己停在了正确的停车场，但这一点之前从未得到明确的告知。
当我最终与工作人员面对面沟通时，他们的态度非常不友好，明显带有敌意。他们对沟通不畅的问题没有承担任何责任。他们只是告诉我我迟到了，需要重新付费，尽管每小时都有新的团出发。
他们既不理解我的处境，也不愿意提供帮助，而且沟通非常不便。这绝对不是对待客户应有的专业态度。
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