点评:Not gonna lie, very poor customer service. Very unprofessional and unorganised. If I could give them zero star then I would. I booked a massage and eyelash extension today. I paid for the deposit so I thought everything was fine. Went to the spa 10 mins before my booking time and I was asked to wait for 30 mins coz the lady who was doing the eyelashes was still busy. So I waited for 30 mins > 45 mins > 1 hour to 1.5 hours just to tell me they wouldn’t be able to accommodate me coz they were so busy. So I was like “what was the booking for?” They prioritised whoever pays more. After 2 hours, they apologised and asked me If I still want it coz apparently they already finished all the walk in customers who were foreigners which I found it really funny. if you cant manage bookings then don’t do it. The staffs at the reception didnt care about how important the time to other people. They should have cancelled me on the spot if they knew they were too busy so I wouldn’t waste my time waiting in there. 👎🏽👎🏽
翻译:不会撒谎,客户服务非常差。非常不专业和无组织。如果我能给他们零星的话我就会的。我今天预订了按摩和睫毛延长服务。我付了押金,所以我认为一切都很好。在我预订时间前 10 分钟去了水疗中心,我被要求等待 30 分钟,因为做睫毛的女士仍然很忙。所以我等了 30 分钟 > 45 分钟 > 1 小时到 1.5 小时只是为了告诉我他们无法容纳我,因为他们太忙了。所以我就想“预订的目的是什么?”他们优先考虑谁付的钱多。两个小时后,他们道歉并问我是否还想要,因为显然他们已经完成了所有走进来的外国人顾客,我觉得这真的很有趣。如果您无法管理预订,那就不要这样做。接待处的工作人员并不关心时间对其他人来说有多重要。如果他们知道他们太忙的话,他们应该当场取消我的行程,这样我就不会浪费时间在那里等待。 👎🏽👎🏽