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Slooney2
Canceled show. No notice.
Absolutely Country, Definitely Gospel的点评
点评：When we picked up our tickets on Sunday they asked for a phone number which we gave them. We remembered them writing it on the orange ticket. When we showed up for the show, Tuesday, we were told that “The show is canceled all week, we don’t know why.”
I asked why we were not contacted, and the ticket agent said that there was no phone number in the system. (BTW, it was the same agent who took my phone number, Sunday)
We had purchased from a third party seller, in Branson and the theater agent did not know what to do, so he called a manager. The manager came over and basically wrote a note on a piece of torn paper for us to take to third party seller. Never said, “I’m sorry or thank you.” He said the orange tickets were locked in a room and he did not have access to them.
One star rating is not b/c show was canceled, though I do feel we were owed some explanation. My main issue is how poorly it was handled! We were not contacted, so we missed an evening of shows. Not even a "sorry for the inconvenience.” Poor system, poor management. Would not recommend this theater.
After returning to the third party seller the next day, they handled professionally, apologized for inconvenience, explained that the piano player got sick and gave a full refund.
I asked why we were not contacted, and the ticket agent said that there was no phone number in the system. (BTW, it was the same agent who took my phone number, Sunday)
We had purchased from a third party seller, in Branson and the theater agent did not know what to do, so he called a manager. The manager came over and basically wrote a note on a piece of torn paper for us to take to third party seller. Never said, “I’m sorry or thank you.” He said the orange tickets were locked in a room and he did not have access to them.
One star rating is not b/c show was canceled, though I do feel we were owed some explanation. My main issue is how poorly it was handled! We were not contacted, so we missed an evening of shows. Not even a "sorry for the inconvenience.” Poor system, poor management. Would not recommend this theater.
After returning to the third party seller the next day, they handled professionally, apologized for inconvenience, explained that the piano player got sick and gave a full refund.
翻译：周日我们取票时，他们要了电话号码，我们给了他们。我们记得他们把电话号码写在橙色票上。周二我们去看演出时，被告知“演出取消了整周，我们不知道原因。”
我问为什么没人联系我们，售票员说系统里没有电话号码。（顺便说一句，周日记下我电话号码的就是同一个售票员。）
我们是从布兰森的第三方卖家那里买的票，剧院代理不知道该怎么办，就打电话给了一位经理。经理过来，基本上就是在一张撕碎的纸上写了个便条，让我们交给第三方卖家。他一句话也没说“对不起”或“谢谢”。他说橙色票锁在一个房间里，他拿不到。
一星评价不算，因为演出取消了，不过我觉得我们应该得到一些解释。我主要的问题在于处理得多么糟糕！没人联系我们，所以我们错过了一晚的演出。连一句“抱歉给您带来不便”都没说。系统很差，管理也很差。不推荐这家影院。
第二天我把货退回给第三方卖家，他们处理得很专业，为造成的不便道歉，解释说钢琴演奏者生病了，并全额退款。
我问为什么没人联系我们，售票员说系统里没有电话号码。（顺便说一句，周日记下我电话号码的就是同一个售票员。）
我们是从布兰森的第三方卖家那里买的票，剧院代理不知道该怎么办，就打电话给了一位经理。经理过来，基本上就是在一张撕碎的纸上写了个便条，让我们交给第三方卖家。他一句话也没说“对不起”或“谢谢”。他说橙色票锁在一个房间里，他拿不到。
一星评价不算，因为演出取消了，不过我觉得我们应该得到一些解释。我主要的问题在于处理得多么糟糕！没人联系我们，所以我们错过了一晚的演出。连一句“抱歉给您带来不便”都没说。系统很差，管理也很差。不推荐这家影院。
第二天我把货退回给第三方卖家，他们处理得很专业，为造成的不便道歉，解释说钢琴演奏者生病了，并全额退款。
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