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Wes L
Dreadful experience - horrible reaction from owner
EB Rental LTD的点评
点评：A very disappointing experience. A prepaid enclosed Duffy boat was reserved months in advance for the Newport Beach parade at Lido Village, specifically to avoid cold and damp evening weather.
On arrival, the reserved enclosed boat was given to another couple who tipped the dock staff, despite the confirmed booking. No suitable alternative was provided. After standing on the dock with children for over an hour and a half, it was finally said that another boat might arrive much later, which significantly reduced the three-hour reservation that had been fully paid for.
No manager was made available on site and no meaningful solution was offered at the time. After reaching out to the owner to resolve the issue, the response was highly unprofessional, including repeated early-morning FaceTime calls, aggressive messages, and inappropriate images being sent. The reviewer felt harassed and ultimately had to block further contact. See the images of the dreadful behaviour from the owner.
When calling the office later regarding a promised partial refund, an employee acknowledged that similar situations had occurred before.
This was an upsetting and stressful experience, particularly given that children were involved. The handling of both the reservation and the follow-up was unacceptable, and this business cannot be recommended.
On arrival, the reserved enclosed boat was given to another couple who tipped the dock staff, despite the confirmed booking. No suitable alternative was provided. After standing on the dock with children for over an hour and a half, it was finally said that another boat might arrive much later, which significantly reduced the three-hour reservation that had been fully paid for.
No manager was made available on site and no meaningful solution was offered at the time. After reaching out to the owner to resolve the issue, the response was highly unprofessional, including repeated early-morning FaceTime calls, aggressive messages, and inappropriate images being sent. The reviewer felt harassed and ultimately had to block further contact. See the images of the dreadful behaviour from the owner.
When calling the office later regarding a promised partial refund, an employee acknowledged that similar situations had occurred before.
This was an upsetting and stressful experience, particularly given that children were involved. The handling of both the reservation and the follow-up was unacceptable, and this business cannot be recommended.
翻译：一次非常令人失望的经历。几个月前，我预订了一艘封闭式达菲船，准备在丽都村（Lido Village）参加纽波特海滩游行，特意避开了寒冷潮湿的夜晚。
抵达后，尽管预订已确认，预订的封闭式船却被给了另一对夫妇，他们还给了码头工作人员小费。码头方面没有提供任何合适的替代方案。我带着孩子在码头上站了一个半小时后，最终被告知另一艘船可能要晚些时候才能到，这大大缩短了我们已全额支付的三小时预订时间。
当时没有经理在场，也没有提出任何有效的解决方案。联系船主解决问题后，对方的回应极其不专业，包括多次在清晨拨打 FaceTime 通话、发送带有攻击性的信息和不雅图片。我感到受到了骚扰，最终不得不屏蔽了对方的所有联系方式。请查看船主恶劣行为的图片。
之后，我致电办公室询问之前承诺的部分退款，一位员工承认之前也发生过类似的情况。
这是一次令人沮丧和压力巨大的经历，尤其考虑到还有孩子在场。无论是预订还是后续跟进，他们的处理方式都令人无法接受，因此不推荐这家公司。
抵达后，尽管预订已确认，预订的封闭式船却被给了另一对夫妇，他们还给了码头工作人员小费。码头方面没有提供任何合适的替代方案。我带着孩子在码头上站了一个半小时后，最终被告知另一艘船可能要晚些时候才能到，这大大缩短了我们已全额支付的三小时预订时间。
当时没有经理在场，也没有提出任何有效的解决方案。联系船主解决问题后，对方的回应极其不专业，包括多次在清晨拨打 FaceTime 通话、发送带有攻击性的信息和不雅图片。我感到受到了骚扰，最终不得不屏蔽了对方的所有联系方式。请查看船主恶劣行为的图片。
之后，我致电办公室询问之前承诺的部分退款，一位员工承认之前也发生过类似的情况。
这是一次令人沮丧和压力巨大的经历，尤其考虑到还有孩子在场。无论是预订还是后续跟进，他们的处理方式都令人无法接受，因此不推荐这家公司。
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