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LizzieG86
Awful experience. Lying and intimidating manager- who I now know has a reputation for this behaviour!
Reuthe's The Lost Gardens Of Sevenoaks的点评
点评：Awful customer service- aggressive manager who lied. Avoid! Go to Riverhill Himalayan Gardens instead!
I thought really hard before writing this tripadvisor review as I do not normally write negative reviews- especially on small businesses - this is what happened yesterday morning at Ruethes Gardens in Sevenoaks.
I went to Reuthe’s Gardens yesterday with my three children (13, 8 and 5) and my mother.
We had booked alpaca walking (£59- five of us), pumpkin carving (£36 for three kids) and two different Halloween trails (£42). I had anticipated spending the majority of the day there and had seen on their website that there was a new café serving a variety of hot food that the children could have for lunch.
We arrived at around 10:15 and made our way to the café. I asked where we book in for the alpaca walking the lady behind the till said that Simon would be coming to collect us and that he would be running around 10 minutes late.
I said no problem at all and we took a seat on some wooden benches just next to the café and my mum went to the toilets. There was a cat who came over to us as we sat there and jumped on the table. My children were stroking and tickling the cat, at one point it was almost upside down and having its belly rubbed and we were talking about how we didn’t know if it was a girl or a boy and how we couldn’t have a cat as we have guinea pigs and dogs at home. At one point my eight-year-old son picked up a cardboard box that was on the floor and put it next to the cat saying that cats really like boxes he’s seen some videos on YouTube of them sitting in boxes. I said that was kind of him to put the box next to the cat, but it didn’t look like the cat wanted to get in the box as it was having a lovely stroke. I told the kids not to try to pick the cat up at any stage in case it got nervous as it didn’t know us.
We carried on sitting for another five minutes or so the cat stayed with the children the entire time. A man approached us at around 10:30 and said that he would take us down to where the alpaca walking began. We made our way there with him and waited for a minute or so before three alpaca made their way down a small track with the previous party. My son had picked up a stick which I asked to put down he did so before approaching the alpaca.
My eight-year-old and my five-year-old were each handed a lead rain and instructed to start walking up the path that the alpaca has just come down. The one that my daughter was holding did not want to move and was happy grazing. Simon, our guide took the lead off her before pulling him up the first section. My daughter was then given the lead-rein. Two of the alpaca had had head-collars and leads - the third (Chip, the black one) was nervous of people and hung back the distance following our group.
We walked up a short path making our way through bushes the children taking in terms to lead the two alpaca. My five-year-old daughter became upset as she wished to hold the lead for longer and so for a section of the walk I was carrying her. I apologised to Simon explaining that she had a late night the night before and I was saying to her that she needs to calm down as we didn’t want to scare the alpaca; the alpaca did not look scared apart from a part of the path where we met a woman with a cocker spaniel who was barking at them.
Simon did not look worried by the dog barking and in fact encouraged the woman’s children to stroke the alpacas necks. We made our way back the way we had come along, again the alpaca my daughter was leading did not want to walk up the hill.
She could not pull it and therefore Simon took over leading him for a minute or so until the top of that slope before handing her back the lead rein. We finished our alpaca walk with my daughter leading one of them and I have a time stamped photo of this with Simon walking in front of her with no concerns. As we reach the end of the experience, Simon asked if we have any other questions and said this would be a good time for us to take more photos which we did. My son found a piece of carrot on the floor and asked if they liked carrots, Simon said they did, I told my son not to feed it that one as it was mouldy- my son threw the mouldy carrot into the bushes.
The children enjoyed the experience and we headed to the café where we purchased coffee and ice creams (they had run out of decaf coffee and chocolate ice cream) and I asked whether there would be hot food later-
was told ‘yes’. I left the kids with my mum while I went to the toilets.
On returning, I asked the children whether they wanted to do the trail next or carve pumpkins. The decision was pumpkin carving.
I approached the café and asked the woman behind the counter where we went for pumpkin carving. Simon was behind the counter also and said that we could not pumpkin carve as you needed to book. I explained that I had booked online the day before. I was asked to show my email confirmation. I did so. I was then told to ‘grab three pumpkins off the display’ for carving. I was surprised and asked if that meant the display on the way in as there were only around 10 pumpkins on it (again I have a photo of the kids in front of the display from when we first arrived) and a couple had visible holes and were rotten.
I was told yes… I then said we had also been booked for the pumpkin carving kit at £3 per child she said she would bring it over. I asked where we were to sit and she said anywhere we liked. I returned and instructed the children to choose a pumpkin each and we sat in the marquee (which has brilliant heaters btw!!).
After about five minutes or so, I went back up to the café and asked whether I could grab the pumpkin carving kit as the children were keen to start carving. My daughter was with me and a rather gorgeous lagotto romagnolo dog was tied up at the entrance which jumped at her putting his paws on her shoulders, and she then stroked him as we have four dogs at home and she’s very dog savvy.
Once at the counter, I was handed a small plastic container with 3 inch serrated plastc carvers, three plastic scoops and a couple of plastic sticks. I was surprised and asked if that was all of the kit she said yes.
I then asked where we were supposed to put the inside of three pumpkin was there a bin or something? I was told to put them in the plastic pot (there is no way the inner of three pumpkins would have fitted). I took the plastic pot back to where we were sitting and mentioned to my mother that this wasn’t what I was expecting given how much I had paid. I was expecting an experience like RiverHill Himalayan gardens who have designs for pumpkins, numerous tools and assistance, I then watched as my children attempted to cut the pumpkins with the tools given - my daughter could not even penetrate the outside my eight-year-old son managed to but in doing so bent the serrated tool at a 90° angle and my 13-year-old son said “haven’t we got a knife or anything?”
At this point I realised that this really wasn’t going to work and told the kids to stop. I then took the pot and tools back up to the cafe. I apologised saying that we couldn’t get the tools to cut the pumpkins and to be honest it wasn’t the experience I thought it would be. There were no designs, the carving tools weren’t included and I had paid £9 per pumpkin, £3 per carving kit and we had been left to our own devices. I explained to the woman behind the counter that we had booked to do the two trails and we would be happy to start those now instead.
Simon then came over and was aggressive over the counter. He said that lots of other kids had managed to carve the pumpkins- he would be refunding not only the pumpkin carving but also the trails and the alpaca experience as he was wanted us to leave immediately. I asked why- said we were happy to just do the trails and also happy to pay for the alpaca walking as the kids had enjoyed it.
He then suddenly accused my kids of ‘animal abuse’ he said that my daughter had ‘whipped his alpaca with the lead rein’ and that’s why he had to take him off her. This is a blatant lie- he had taken the lead because he wouldn’t walk up the slope! The very fact he was absolutely fine with her walking the same alpaca right at the end (time stamped photo) shows how much rubbish this was… I said that was an unbelievable lie- that I was with her the entire time and at no point had she or would she hurt any animal.
He then said the children had been abusing the cat by ‘trying to put it in a box’ again- none of my children picked up the cat. I explained that my son did pick up the box but that it was never put on the cat and the cat was never put in the box. He said it was on cctv and I suggested he watch it then as I was there the whole time and at no point did the children do anything to the cat and in fact it had chosen to hang out with us while we waited.
He then said he wanted us off the premises immediately, he would refund all the money we’d paid but he didn’t want ‘animal abusers’ around given he had a dog, cat and alpaca there…
I’ve honestly never been so shocked -the kids never hurt a single animal. They are proper country kids and we have a lot of pets at home. They were never alone with any animal while we were there. He then said that ‘if I was lucky he wouldn’t put photos of my kids on social media showing them with the animals…’
Hence being unsure about writing the above- I’m aware that photos and videos can be doctored. I know that my children didn’t do anything but I don’t want their faces tied to a baseless accusation all over social media. There wasn’t any kind of problem until I asked for a refund for the pumpkin carving- and then I got this massive response and threat.
I have looked through other reviews on social media, particularly the local facebook networks, and it appears Simon has threatened people before with ridiculous accusations including criminal damage and trying to set light to a marquee. He also accused another local of fraud which ended up with her taking her mother somewhere else… he has a reputation for poor customer service, lying when there is a complaint and then aggression- all women who have posted this.
Honestly - we’ve been here before and the food is a tad overpriced and the toilets are grim (think riding school/farm; dirty floors, walls, stained unit and spiders everywhere) but it’s an outdoor location on our doorstep so we have been a few times. Never again after today.
I am aware that the events manager, Simon, will probably accuse me of lying and say my kids did things they didn’t- the way he handled the complaint yesterday was shocking, intimidating and threatening and tbh- I feel that people should be made aware of that. I actually have a degree in Animal Behavioural Science so to accuse my kids of animal abuse while they were with me is even more insane!
Also ‘pumpkin carving’ experience should probably include tools (not be another £3 each) and shouldn’t involve ‘grabbing one from the display’ and then just being sat in the cafe with them. For the £9 apparently you get to take one of their pumpkins off their display - not even given the ability to carve it…
After we left we went to Spadeworks, bought similar sized pumpkins for £3-4 and carved them at home with knives. We also had lunch at Spadework’s-
Was lovely, will be back there again.
At the time of writing no refund has arrived.
I thought really hard before writing this tripadvisor review as I do not normally write negative reviews- especially on small businesses - this is what happened yesterday morning at Ruethes Gardens in Sevenoaks.
I went to Reuthe’s Gardens yesterday with my three children (13, 8 and 5) and my mother.
We had booked alpaca walking (£59- five of us), pumpkin carving (£36 for three kids) and two different Halloween trails (£42). I had anticipated spending the majority of the day there and had seen on their website that there was a new café serving a variety of hot food that the children could have for lunch.
We arrived at around 10:15 and made our way to the café. I asked where we book in for the alpaca walking the lady behind the till said that Simon would be coming to collect us and that he would be running around 10 minutes late.
I said no problem at all and we took a seat on some wooden benches just next to the café and my mum went to the toilets. There was a cat who came over to us as we sat there and jumped on the table. My children were stroking and tickling the cat, at one point it was almost upside down and having its belly rubbed and we were talking about how we didn’t know if it was a girl or a boy and how we couldn’t have a cat as we have guinea pigs and dogs at home. At one point my eight-year-old son picked up a cardboard box that was on the floor and put it next to the cat saying that cats really like boxes he’s seen some videos on YouTube of them sitting in boxes. I said that was kind of him to put the box next to the cat, but it didn’t look like the cat wanted to get in the box as it was having a lovely stroke. I told the kids not to try to pick the cat up at any stage in case it got nervous as it didn’t know us.
We carried on sitting for another five minutes or so the cat stayed with the children the entire time. A man approached us at around 10:30 and said that he would take us down to where the alpaca walking began. We made our way there with him and waited for a minute or so before three alpaca made their way down a small track with the previous party. My son had picked up a stick which I asked to put down he did so before approaching the alpaca.
My eight-year-old and my five-year-old were each handed a lead rain and instructed to start walking up the path that the alpaca has just come down. The one that my daughter was holding did not want to move and was happy grazing. Simon, our guide took the lead off her before pulling him up the first section. My daughter was then given the lead-rein. Two of the alpaca had had head-collars and leads - the third (Chip, the black one) was nervous of people and hung back the distance following our group.
We walked up a short path making our way through bushes the children taking in terms to lead the two alpaca. My five-year-old daughter became upset as she wished to hold the lead for longer and so for a section of the walk I was carrying her. I apologised to Simon explaining that she had a late night the night before and I was saying to her that she needs to calm down as we didn’t want to scare the alpaca; the alpaca did not look scared apart from a part of the path where we met a woman with a cocker spaniel who was barking at them.
Simon did not look worried by the dog barking and in fact encouraged the woman’s children to stroke the alpacas necks. We made our way back the way we had come along, again the alpaca my daughter was leading did not want to walk up the hill.
She could not pull it and therefore Simon took over leading him for a minute or so until the top of that slope before handing her back the lead rein. We finished our alpaca walk with my daughter leading one of them and I have a time stamped photo of this with Simon walking in front of her with no concerns. As we reach the end of the experience, Simon asked if we have any other questions and said this would be a good time for us to take more photos which we did. My son found a piece of carrot on the floor and asked if they liked carrots, Simon said they did, I told my son not to feed it that one as it was mouldy- my son threw the mouldy carrot into the bushes.
The children enjoyed the experience and we headed to the café where we purchased coffee and ice creams (they had run out of decaf coffee and chocolate ice cream) and I asked whether there would be hot food later-
was told ‘yes’. I left the kids with my mum while I went to the toilets.
On returning, I asked the children whether they wanted to do the trail next or carve pumpkins. The decision was pumpkin carving.
I approached the café and asked the woman behind the counter where we went for pumpkin carving. Simon was behind the counter also and said that we could not pumpkin carve as you needed to book. I explained that I had booked online the day before. I was asked to show my email confirmation. I did so. I was then told to ‘grab three pumpkins off the display’ for carving. I was surprised and asked if that meant the display on the way in as there were only around 10 pumpkins on it (again I have a photo of the kids in front of the display from when we first arrived) and a couple had visible holes and were rotten.
I was told yes… I then said we had also been booked for the pumpkin carving kit at £3 per child she said she would bring it over. I asked where we were to sit and she said anywhere we liked. I returned and instructed the children to choose a pumpkin each and we sat in the marquee (which has brilliant heaters btw!!).
After about five minutes or so, I went back up to the café and asked whether I could grab the pumpkin carving kit as the children were keen to start carving. My daughter was with me and a rather gorgeous lagotto romagnolo dog was tied up at the entrance which jumped at her putting his paws on her shoulders, and she then stroked him as we have four dogs at home and she’s very dog savvy.
Once at the counter, I was handed a small plastic container with 3 inch serrated plastc carvers, three plastic scoops and a couple of plastic sticks. I was surprised and asked if that was all of the kit she said yes.
I then asked where we were supposed to put the inside of three pumpkin was there a bin or something? I was told to put them in the plastic pot (there is no way the inner of three pumpkins would have fitted). I took the plastic pot back to where we were sitting and mentioned to my mother that this wasn’t what I was expecting given how much I had paid. I was expecting an experience like RiverHill Himalayan gardens who have designs for pumpkins, numerous tools and assistance, I then watched as my children attempted to cut the pumpkins with the tools given - my daughter could not even penetrate the outside my eight-year-old son managed to but in doing so bent the serrated tool at a 90° angle and my 13-year-old son said “haven’t we got a knife or anything?”
At this point I realised that this really wasn’t going to work and told the kids to stop. I then took the pot and tools back up to the cafe. I apologised saying that we couldn’t get the tools to cut the pumpkins and to be honest it wasn’t the experience I thought it would be. There were no designs, the carving tools weren’t included and I had paid £9 per pumpkin, £3 per carving kit and we had been left to our own devices. I explained to the woman behind the counter that we had booked to do the two trails and we would be happy to start those now instead.
Simon then came over and was aggressive over the counter. He said that lots of other kids had managed to carve the pumpkins- he would be refunding not only the pumpkin carving but also the trails and the alpaca experience as he was wanted us to leave immediately. I asked why- said we were happy to just do the trails and also happy to pay for the alpaca walking as the kids had enjoyed it.
He then suddenly accused my kids of ‘animal abuse’ he said that my daughter had ‘whipped his alpaca with the lead rein’ and that’s why he had to take him off her. This is a blatant lie- he had taken the lead because he wouldn’t walk up the slope! The very fact he was absolutely fine with her walking the same alpaca right at the end (time stamped photo) shows how much rubbish this was… I said that was an unbelievable lie- that I was with her the entire time and at no point had she or would she hurt any animal.
He then said the children had been abusing the cat by ‘trying to put it in a box’ again- none of my children picked up the cat. I explained that my son did pick up the box but that it was never put on the cat and the cat was never put in the box. He said it was on cctv and I suggested he watch it then as I was there the whole time and at no point did the children do anything to the cat and in fact it had chosen to hang out with us while we waited.
He then said he wanted us off the premises immediately, he would refund all the money we’d paid but he didn’t want ‘animal abusers’ around given he had a dog, cat and alpaca there…
I’ve honestly never been so shocked -the kids never hurt a single animal. They are proper country kids and we have a lot of pets at home. They were never alone with any animal while we were there. He then said that ‘if I was lucky he wouldn’t put photos of my kids on social media showing them with the animals…’
Hence being unsure about writing the above- I’m aware that photos and videos can be doctored. I know that my children didn’t do anything but I don’t want their faces tied to a baseless accusation all over social media. There wasn’t any kind of problem until I asked for a refund for the pumpkin carving- and then I got this massive response and threat.
I have looked through other reviews on social media, particularly the local facebook networks, and it appears Simon has threatened people before with ridiculous accusations including criminal damage and trying to set light to a marquee. He also accused another local of fraud which ended up with her taking her mother somewhere else… he has a reputation for poor customer service, lying when there is a complaint and then aggression- all women who have posted this.
Honestly - we’ve been here before and the food is a tad overpriced and the toilets are grim (think riding school/farm; dirty floors, walls, stained unit and spiders everywhere) but it’s an outdoor location on our doorstep so we have been a few times. Never again after today.
I am aware that the events manager, Simon, will probably accuse me of lying and say my kids did things they didn’t- the way he handled the complaint yesterday was shocking, intimidating and threatening and tbh- I feel that people should be made aware of that. I actually have a degree in Animal Behavioural Science so to accuse my kids of animal abuse while they were with me is even more insane!
Also ‘pumpkin carving’ experience should probably include tools (not be another £3 each) and shouldn’t involve ‘grabbing one from the display’ and then just being sat in the cafe with them. For the £9 apparently you get to take one of their pumpkins off their display - not even given the ability to carve it…
After we left we went to Spadeworks, bought similar sized pumpkins for £3-4 and carved them at home with knives. We also had lunch at Spadework’s-
Was lovely, will be back there again.
At the time of writing no refund has arrived.
翻译：糟糕的客户服务——经理态度恶劣，还撒谎。千万别去！去Riverhill Himalayan Gardens吧！
我写这篇TripAdvisor评论之前犹豫了很久，因为我通常不写差评——尤其是不写小商家的差评——但这件事发生在昨天早上，地点是Sevenoaks的Ruethes Gardens。
昨天我和三个孩子（13岁、8岁和5岁）以及我的母亲去了Ruethes Gardens。
我们预订了羊驼漫步（59英镑，我们五个人）、南瓜雕刻（三个孩子36英镑）和两条不同的万圣节主题路线（42英镑）。我原本打算在那里待上一整天，并且在他们的网站上看到那里新开了一家咖啡馆，提供各种热食，孩子们可以在那里吃午饭。
我们大约10:15到达，然后去了咖啡馆。我问在哪里预订羊驼漫步，收银员说Simon会来接我们，他会晚到10分钟左右。
我说完全没问题，我们就在咖啡馆旁边的木凳上坐了下来，我妈妈去了洗手间。我们刚坐下，一只猫就走了过来，跳到桌子上。我的孩子们抚摸着猫，挠着它的痒痒，有一阵子它几乎翻了个身，我们正揉着它的肚子。我们聊着天，说不知道它是公猫还是母猫，也说家里已经有豚鼠和狗了，所以不能再养猫。这时，我八岁的儿子捡起地上的一个纸箱，放在猫旁边，说猫很喜欢纸箱，他在YouTube上看过一些猫坐在纸箱里的视频。我说他把纸箱放在猫旁边真是太好了，不过猫看起来好像并不想钻进去，因为它正享受着被抚摸的乐趣。我告诉孩子们，任何时候都不要试图抱起猫，以免它因为不认识我们而感到害怕。
我们又坐了大约五分钟，那只猫一直陪着孩子们。大约十点半的时候，一个男人走过来，说他可以带我们去羊驼散步的起点。我们跟着他去了那里，等了一分钟左右，就看到三只羊驼跟着前面那群人沿着一条小路走了过来。我儿子捡起了一根树枝，我让他放下，他放下后才走近羊驼。
我八岁的女儿和五岁的女儿一人领到一根牵引绳，被告知要沿着羊驼刚才走过的路往上走。我女儿牵着的那只羊驼不想动，正悠闲地吃草。我们的向导西蒙从她手里接过牵引绳，然后牵着它走了第一段路。之后，我女儿接过了牵引绳。两只羊驼戴着笼头和牵引绳——第三只（黑色的奇普）很怕人，一直跟在我们后面。
我们沿着一条小径走上去，穿过灌木丛，孩子们牵着两只羊驼。我五岁的女儿因为想多牵一会儿绳子而有些不高兴，所以有一段路我得抱着她。我向西蒙道歉，解释说她前一天晚上熬夜了，我让她冷静下来，因为我们不想吓到羊驼；除了遇到一位带着可卡犬的女士对着它们吠叫之外，羊驼看起来并不害怕。
西蒙似乎并不担心狗叫，反而鼓励那位女士的孩子们抚摸羊驼的脖子。我们原路返回，女儿牵着的那只羊驼又不想上坡了。
她拉不动，于是西蒙接过缰绳，牵着它走了一分钟左右，直到坡顶，然后才把缰绳还给她。我们结束了羊驼漫步之旅，女儿牵着一只羊驼，我拍了一张有时间戳的照片，照片里西蒙走在她前面，一副很放松的样子。体验快结束时，西蒙问我们还有什么问题，并说现在是拍照的好时机，我们就多拍了一些照片。儿子在地上捡到一块胡萝卜，问羊驼喜不喜欢胡萝卜，西蒙说它们喜欢。我告诉儿子不要喂那块胡萝卜，因为它发霉了——儿子把发霉的胡萝卜扔进了灌木丛。
孩子们玩得很开心，我们去了咖啡馆，买了咖啡和冰淇淋（他们没有无咖啡因咖啡和巧克力冰淇淋了），我问之后有没有热食——
他们说有。我把孩子们留给妈妈照顾，自己去上了个厕所。
回来后，我问孩子们接下来是想去走小径还是雕刻南瓜。他们决定雕刻南瓜。
我走到咖啡馆，问柜台后面的女士我们之前去哪里雕刻南瓜。西蒙也在柜台后面，他说我们不能雕刻南瓜，因为需要提前预订。我解释说我前一天已经在网上预订了。他们让我出示电子邮件确认函，我照做了。然后我被告知要“从展示架上拿三个南瓜”来雕刻。我很惊讶，问是不是指入口处的展示架，因为那里只有大约10个南瓜（我之前拍过孩子们刚到时在展示架前的照片），而且有几个南瓜上有明显的洞，已经腐烂了。
她说是的……然后我说我们还预订了南瓜雕刻工具包，每个孩子3英镑，她说她会拿过来。我问我们应该坐在哪里，她说随便坐。我回去后让孩子们每人选了一个南瓜，然后我们坐在了帐篷里（顺便说一句，帐篷里的暖气超棒！！）。
大约过了五分钟，我又回到咖啡厅，问能不能拿南瓜雕刻工具包，因为孩子们很想开始雕刻。我女儿和我在一起，门口拴着一只非常漂亮的拉戈托罗马涅罗犬，它跳起来扑向她，把爪子搭在她的肩膀上。我们家养了四只狗，她很懂狗，所以就抚摸了它。
到了柜台，我拿到一个小塑料盒，里面装着3英寸的锯齿状塑料雕刻刀、三个塑料勺和几根塑料棍。我很惊讶，问是不是就这些，她说是的。
然后我问，三个南瓜瓤应该放在哪里？有垃圾桶之类的吗？他们告诉我放进塑料盒里（三个南瓜瓤根本装不下）。我拿着塑料盒回到座位上，跟妈妈说，考虑到我付的钱，这跟我预想的完全不一样。我原本期待的是像RiverHill Himalayan Gardens那样的体验，那里有南瓜雕刻图案、各种工具和指导。结果，我眼睁睁地看着孩子们用提供的工具尝试切割南瓜——女儿连外皮都切不进去，八岁的儿子勉强切进去了，却把锯齿刀弄弯了90度，十三岁的儿子问：“我们没有刀之类的东西吗？”
这时我意识到这真的行不通了，便让孩子们停下来。然后我拿着南瓜罐和工具回到了咖啡馆。我道歉说我们没能拿到切割南瓜的工具，说实话，这完全不是我想象中的体验。没有图案，雕刻工具也不包含在内，而我却为每个南瓜支付了9英镑，每个雕刻工具包支付了3英镑，最后却只能靠自己摸索。我向柜台后面的女士解释说，我们预订了两条路线，现在我们很乐意先去体验那两条路线。
西蒙随后走过来，态度非常恶劣。他说很多其他孩子都雕刻好了南瓜，他不仅要退还南瓜雕刻的费用，还要退还徒步路线和羊驼体验的费用，因为他想让我们立刻离开。我问为什么，我说我们很乐意只参加徒步路线，也愿意支付羊驼漫步的费用，因为孩子们玩得很开心。
然后他突然指责我的孩子“虐待动物”，说我女儿“用缰绳抽打他的羊驼”，所以他才不得不把羊驼从她身边带走。这完全是谎言——他之所以牵着羊驼，是因为它不愿意走上坡！他完全同意我女儿最后牵着同一只羊驼（有时间戳的照片），这足以说明他的说法有多么荒谬……我说这简直是天方夜谭——我全程都陪着她，她从来没有伤害过任何动物，以后也不会伤害。
他接着说孩子们又一次“试图把猫放进盒子里”，虐待了那只猫——我的孩子根本没碰过猫。我解释说，我儿子确实拿起了盒子，但盒子根本没套在猫身上，猫也没被放进去。他说监控录像里有，我建议他去看，因为我全程都在，孩子们根本没对猫做过任何事，事实上，在我们等待的时候，猫还主动和我们待在一起。
然后他说他要我们立刻离开，他会退还我们支付的所有费用，但他不想让“虐待动物的人”待在这里，因为他家养了狗、猫和羊驼……
说实话，我从未如此震惊——孩子们从来没有伤害过任何动物。他们是地道的乡下孩子，我们家也养了很多宠物。在我们待在那里的这段时间里，他们从来没有单独和任何动物待在一起。他接着说，“如果我走运的话，他就不会把我孩子和动物的合照放到社交媒体上……”
因此，我才犹豫要不要写下上面这些话——我知道照片和视频可以被篡改。我知道我的孩子什么都没做，但我不想让他们的照片和毫无根据的指控一起出现在社交媒体上。在我要求退还南瓜雕刻的费用之前，一切都很正常——之后我却收到了如此强烈的回应和威胁。
我查看了社交媒体上的其他评论，特别是本地的Facebook群组，看来西蒙之前就用一些荒谬的指控威胁过别人，包括刑事毁坏和试图纵火烧帐篷。他还指控另一位当地居民诈骗，结果导致她带着母亲去了别的地方……他以服务态度差、投诉后撒谎以及态度恶劣而臭名昭著——所有发帖的女性都这么说。
说实话，我们以前来过这里，食物有点贵，厕所也很糟糕（想想骑马学校/农场；地板、墙壁都很脏，马桶上有污渍，到处都是蜘蛛），但它就在我们家门口，所以我们来过几次。今天之后，我们再也不会来了。
我知道活动经理西蒙可能会指责我撒谎，说我的孩子做了他们没做过的事——他昨天处理投诉的方式令人震惊，充满恐吓和威胁，说实话，我觉得应该让大家知道这件事。我其实拥有动物行为科学学位，所以指控我的孩子在我身边时虐待动物简直太荒谬了！
另外，“南瓜雕刻”体验应该包含工具（而不是每个南瓜额外收费3英镑），也不应该只是“从展示架上拿一个”，然后就坐在咖啡馆里看着。据说9英镑的价格只能让你从他们的展示架上拿走一个南瓜——甚至连雕刻的机会都没有……
离开后，我们去了Spadeworks，买了大小差不多的南瓜，花了3-4英镑，然后回家用刀雕刻。我们还在Spadeworks吃了午饭——
非常棒，以后还会再去。
截至发稿时，尚未收到退款。
我写这篇TripAdvisor评论之前犹豫了很久，因为我通常不写差评——尤其是不写小商家的差评——但这件事发生在昨天早上，地点是Sevenoaks的Ruethes Gardens。
昨天我和三个孩子（13岁、8岁和5岁）以及我的母亲去了Ruethes Gardens。
我们预订了羊驼漫步（59英镑，我们五个人）、南瓜雕刻（三个孩子36英镑）和两条不同的万圣节主题路线（42英镑）。我原本打算在那里待上一整天，并且在他们的网站上看到那里新开了一家咖啡馆，提供各种热食，孩子们可以在那里吃午饭。
我们大约10:15到达，然后去了咖啡馆。我问在哪里预订羊驼漫步，收银员说Simon会来接我们，他会晚到10分钟左右。
我说完全没问题，我们就在咖啡馆旁边的木凳上坐了下来，我妈妈去了洗手间。我们刚坐下，一只猫就走了过来，跳到桌子上。我的孩子们抚摸着猫，挠着它的痒痒，有一阵子它几乎翻了个身，我们正揉着它的肚子。我们聊着天，说不知道它是公猫还是母猫，也说家里已经有豚鼠和狗了，所以不能再养猫。这时，我八岁的儿子捡起地上的一个纸箱，放在猫旁边，说猫很喜欢纸箱，他在YouTube上看过一些猫坐在纸箱里的视频。我说他把纸箱放在猫旁边真是太好了，不过猫看起来好像并不想钻进去，因为它正享受着被抚摸的乐趣。我告诉孩子们，任何时候都不要试图抱起猫，以免它因为不认识我们而感到害怕。
我们又坐了大约五分钟，那只猫一直陪着孩子们。大约十点半的时候，一个男人走过来，说他可以带我们去羊驼散步的起点。我们跟着他去了那里，等了一分钟左右，就看到三只羊驼跟着前面那群人沿着一条小路走了过来。我儿子捡起了一根树枝，我让他放下，他放下后才走近羊驼。
我八岁的女儿和五岁的女儿一人领到一根牵引绳，被告知要沿着羊驼刚才走过的路往上走。我女儿牵着的那只羊驼不想动，正悠闲地吃草。我们的向导西蒙从她手里接过牵引绳，然后牵着它走了第一段路。之后，我女儿接过了牵引绳。两只羊驼戴着笼头和牵引绳——第三只（黑色的奇普）很怕人，一直跟在我们后面。
我们沿着一条小径走上去，穿过灌木丛，孩子们牵着两只羊驼。我五岁的女儿因为想多牵一会儿绳子而有些不高兴，所以有一段路我得抱着她。我向西蒙道歉，解释说她前一天晚上熬夜了，我让她冷静下来，因为我们不想吓到羊驼；除了遇到一位带着可卡犬的女士对着它们吠叫之外，羊驼看起来并不害怕。
西蒙似乎并不担心狗叫，反而鼓励那位女士的孩子们抚摸羊驼的脖子。我们原路返回，女儿牵着的那只羊驼又不想上坡了。
她拉不动，于是西蒙接过缰绳，牵着它走了一分钟左右，直到坡顶，然后才把缰绳还给她。我们结束了羊驼漫步之旅，女儿牵着一只羊驼，我拍了一张有时间戳的照片，照片里西蒙走在她前面，一副很放松的样子。体验快结束时，西蒙问我们还有什么问题，并说现在是拍照的好时机，我们就多拍了一些照片。儿子在地上捡到一块胡萝卜，问羊驼喜不喜欢胡萝卜，西蒙说它们喜欢。我告诉儿子不要喂那块胡萝卜，因为它发霉了——儿子把发霉的胡萝卜扔进了灌木丛。
孩子们玩得很开心，我们去了咖啡馆，买了咖啡和冰淇淋（他们没有无咖啡因咖啡和巧克力冰淇淋了），我问之后有没有热食——
他们说有。我把孩子们留给妈妈照顾，自己去上了个厕所。
回来后，我问孩子们接下来是想去走小径还是雕刻南瓜。他们决定雕刻南瓜。
我走到咖啡馆，问柜台后面的女士我们之前去哪里雕刻南瓜。西蒙也在柜台后面，他说我们不能雕刻南瓜，因为需要提前预订。我解释说我前一天已经在网上预订了。他们让我出示电子邮件确认函，我照做了。然后我被告知要“从展示架上拿三个南瓜”来雕刻。我很惊讶，问是不是指入口处的展示架，因为那里只有大约10个南瓜（我之前拍过孩子们刚到时在展示架前的照片），而且有几个南瓜上有明显的洞，已经腐烂了。
她说是的……然后我说我们还预订了南瓜雕刻工具包，每个孩子3英镑，她说她会拿过来。我问我们应该坐在哪里，她说随便坐。我回去后让孩子们每人选了一个南瓜，然后我们坐在了帐篷里（顺便说一句，帐篷里的暖气超棒！！）。
大约过了五分钟，我又回到咖啡厅，问能不能拿南瓜雕刻工具包，因为孩子们很想开始雕刻。我女儿和我在一起，门口拴着一只非常漂亮的拉戈托罗马涅罗犬，它跳起来扑向她，把爪子搭在她的肩膀上。我们家养了四只狗，她很懂狗，所以就抚摸了它。
到了柜台，我拿到一个小塑料盒，里面装着3英寸的锯齿状塑料雕刻刀、三个塑料勺和几根塑料棍。我很惊讶，问是不是就这些，她说是的。
然后我问，三个南瓜瓤应该放在哪里？有垃圾桶之类的吗？他们告诉我放进塑料盒里（三个南瓜瓤根本装不下）。我拿着塑料盒回到座位上，跟妈妈说，考虑到我付的钱，这跟我预想的完全不一样。我原本期待的是像RiverHill Himalayan Gardens那样的体验，那里有南瓜雕刻图案、各种工具和指导。结果，我眼睁睁地看着孩子们用提供的工具尝试切割南瓜——女儿连外皮都切不进去，八岁的儿子勉强切进去了，却把锯齿刀弄弯了90度，十三岁的儿子问：“我们没有刀之类的东西吗？”
这时我意识到这真的行不通了，便让孩子们停下来。然后我拿着南瓜罐和工具回到了咖啡馆。我道歉说我们没能拿到切割南瓜的工具，说实话，这完全不是我想象中的体验。没有图案，雕刻工具也不包含在内，而我却为每个南瓜支付了9英镑，每个雕刻工具包支付了3英镑，最后却只能靠自己摸索。我向柜台后面的女士解释说，我们预订了两条路线，现在我们很乐意先去体验那两条路线。
西蒙随后走过来，态度非常恶劣。他说很多其他孩子都雕刻好了南瓜，他不仅要退还南瓜雕刻的费用，还要退还徒步路线和羊驼体验的费用，因为他想让我们立刻离开。我问为什么，我说我们很乐意只参加徒步路线，也愿意支付羊驼漫步的费用，因为孩子们玩得很开心。
然后他突然指责我的孩子“虐待动物”，说我女儿“用缰绳抽打他的羊驼”，所以他才不得不把羊驼从她身边带走。这完全是谎言——他之所以牵着羊驼，是因为它不愿意走上坡！他完全同意我女儿最后牵着同一只羊驼（有时间戳的照片），这足以说明他的说法有多么荒谬……我说这简直是天方夜谭——我全程都陪着她，她从来没有伤害过任何动物，以后也不会伤害。
他接着说孩子们又一次“试图把猫放进盒子里”，虐待了那只猫——我的孩子根本没碰过猫。我解释说，我儿子确实拿起了盒子，但盒子根本没套在猫身上，猫也没被放进去。他说监控录像里有，我建议他去看，因为我全程都在，孩子们根本没对猫做过任何事，事实上，在我们等待的时候，猫还主动和我们待在一起。
然后他说他要我们立刻离开，他会退还我们支付的所有费用，但他不想让“虐待动物的人”待在这里，因为他家养了狗、猫和羊驼……
说实话，我从未如此震惊——孩子们从来没有伤害过任何动物。他们是地道的乡下孩子，我们家也养了很多宠物。在我们待在那里的这段时间里，他们从来没有单独和任何动物待在一起。他接着说，“如果我走运的话，他就不会把我孩子和动物的合照放到社交媒体上……”
因此，我才犹豫要不要写下上面这些话——我知道照片和视频可以被篡改。我知道我的孩子什么都没做，但我不想让他们的照片和毫无根据的指控一起出现在社交媒体上。在我要求退还南瓜雕刻的费用之前，一切都很正常——之后我却收到了如此强烈的回应和威胁。
我查看了社交媒体上的其他评论，特别是本地的Facebook群组，看来西蒙之前就用一些荒谬的指控威胁过别人，包括刑事毁坏和试图纵火烧帐篷。他还指控另一位当地居民诈骗，结果导致她带着母亲去了别的地方……他以服务态度差、投诉后撒谎以及态度恶劣而臭名昭著——所有发帖的女性都这么说。
说实话，我们以前来过这里，食物有点贵，厕所也很糟糕（想想骑马学校/农场；地板、墙壁都很脏，马桶上有污渍，到处都是蜘蛛），但它就在我们家门口，所以我们来过几次。今天之后，我们再也不会来了。
我知道活动经理西蒙可能会指责我撒谎，说我的孩子做了他们没做过的事——他昨天处理投诉的方式令人震惊，充满恐吓和威胁，说实话，我觉得应该让大家知道这件事。我其实拥有动物行为科学学位，所以指控我的孩子在我身边时虐待动物简直太荒谬了！
另外，“南瓜雕刻”体验应该包含工具（而不是每个南瓜额外收费3英镑），也不应该只是“从展示架上拿一个”，然后就坐在咖啡馆里看着。据说9英镑的价格只能让你从他们的展示架上拿走一个南瓜——甚至连雕刻的机会都没有……
离开后，我们去了Spadeworks，买了大小差不多的南瓜，花了3-4英镑，然后回家用刀雕刻。我们还在Spadeworks吃了午饭——
非常棒，以后还会再去。
截至发稿时，尚未收到退款。
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