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Fiona M
Bad Experience
Crana Stables的点评
点评：Extremely disappointing experience.
We booked and paid £50 for a one-hour beach ride, but only spent around 10 minutes on the beach before the horse i was on started backing up, refusing to move forward, throwing her head, Lifting front feet and wanting to go towards the car park. I then got her turned round to walk the opposite direction, and she only wanted to go back up on the car park, same thing happened again throwing her head, whilst the girl who was “In charge” was just casually half way down the beach singing walking towards us, I didn’t feel safe staying on a horse that was behaving like this, the girl who was no more than 15 years old Kept trying to grab the horse by the reigns and could not control this horse one bit.
What made the situation even more concerning was that we were being supervised on the beach by a young girl under the age of 18 and was responsible for 2 horses and 2 adults. When the horse became difficult to control, I didn’t feel there was enough experience or support available to deal with the situation, which only added to my concerns about mine and my friends safety.
We were initially told we could swap horses, but after walking back we were then told this wasn’t possible because another group was arriving. who we then met on the way back up to the car, We also experienced delays before the ride because the wrong horses were brought out first.
I provided Life360 tracking showing we were only on the beach for around 10 minutes, but rather than acknowledging this, the business disputed the timings and suggested we had been riding much longer. I wasn’t asking for a full refund without reason but a little compensation for both of us.—I simply felt it was fair to receive at least a partial refund for an experience that ended after a fraction of the advertised time. We then got £12.50 back each of the £50 we paid!
What disappointed me most was the way my complaint was handled. Instead of acknowledging that we received only a small portion of the experience we had paid for, I felt I was blamed for choosing to end the ride when I genuinely didn’t feel safe and that the person responsible was young and had no control of the horse i was on and could not get them back onto the beach. I understand horses can be unpredictable and the weather can’t be controlled, but I also expect a business to respond fairly when customers don’t receive the service they paid for.
Also to add, The Horse i was put on Was extremely skinny( Visible rib cage) Tail Scratched off it, cuts over her bum, No Shoes on the horse(there was a 5/10 minute walk down to the beach on Concrete). This was this horses 4th beach ride back to back, then Katie proceeded to tell the that they done a 5th ride after we had left! Horse was overworked and The horses should have been switched Up, 1/2 rides would have been okay for the horse but to do 5 back to back is insane to me!
Unfortunately, the handling of both the ride and my complaint means I cannot recommend this business. Stay Clear!
We booked and paid £50 for a one-hour beach ride, but only spent around 10 minutes on the beach before the horse i was on started backing up, refusing to move forward, throwing her head, Lifting front feet and wanting to go towards the car park. I then got her turned round to walk the opposite direction, and she only wanted to go back up on the car park, same thing happened again throwing her head, whilst the girl who was “In charge” was just casually half way down the beach singing walking towards us, I didn’t feel safe staying on a horse that was behaving like this, the girl who was no more than 15 years old Kept trying to grab the horse by the reigns and could not control this horse one bit.
What made the situation even more concerning was that we were being supervised on the beach by a young girl under the age of 18 and was responsible for 2 horses and 2 adults. When the horse became difficult to control, I didn’t feel there was enough experience or support available to deal with the situation, which only added to my concerns about mine and my friends safety.
We were initially told we could swap horses, but after walking back we were then told this wasn’t possible because another group was arriving. who we then met on the way back up to the car, We also experienced delays before the ride because the wrong horses were brought out first.
I provided Life360 tracking showing we were only on the beach for around 10 minutes, but rather than acknowledging this, the business disputed the timings and suggested we had been riding much longer. I wasn’t asking for a full refund without reason but a little compensation for both of us.—I simply felt it was fair to receive at least a partial refund for an experience that ended after a fraction of the advertised time. We then got £12.50 back each of the £50 we paid!
What disappointed me most was the way my complaint was handled. Instead of acknowledging that we received only a small portion of the experience we had paid for, I felt I was blamed for choosing to end the ride when I genuinely didn’t feel safe and that the person responsible was young and had no control of the horse i was on and could not get them back onto the beach. I understand horses can be unpredictable and the weather can’t be controlled, but I also expect a business to respond fairly when customers don’t receive the service they paid for.
Also to add, The Horse i was put on Was extremely skinny( Visible rib cage) Tail Scratched off it, cuts over her bum, No Shoes on the horse(there was a 5/10 minute walk down to the beach on Concrete). This was this horses 4th beach ride back to back, then Katie proceeded to tell the that they done a 5th ride after we had left! Horse was overworked and The horses should have been switched Up, 1/2 rides would have been okay for the horse but to do 5 back to back is insane to me!
Unfortunately, the handling of both the ride and my complaint means I cannot recommend this business. Stay Clear!
翻译：极其令人失望的体验。
我们预订并支付了50英镑，打算进行一小时的海滩骑马。但实际上我们在海滩上只待了大约10分钟：我骑的马就开始往后退，不肯向前走，还不停地摇头、抬起前蹄，似乎想要朝停车场方向去。我试着让它转身朝相反方向走，可它还是执意要返回停车场，同样出现了摇头的情况。那个“负责”的女孩只是漫不经心地沿着海滩半走半唱地朝我们走来。面对这样不安分的马匹，我觉得骑在马上根本不安全。这个年龄最多15岁的女孩不断试图抓住缰绳来控制马匹，但完全无济于事。
更令人担忧的是，负责监督我们在海滩上活动的是一个未满18岁的女孩，而她要负责照看两匹马和两名成人。当那匹马变得难以控制时，我觉得自己缺乏足够的经验，也得不到必要的帮助来应对这种状况，这让我更加担心自己和朋友们的安全。
起初我们被告知可以更换马匹，但走回去之后却又听说这不可行，因为另一组游客即将抵达。后来我们在返回停车场的路上碰到了那组人。此外，由于最初牵来的马匹不对，我们的骑行也出现了延误。我提供了Life360的定位记录，证明我们只在海滩上待了大约10分钟。但商家非但不承认这一点，反而对时间提出异议，坚称我们骑乘的时间要长得多。我并非毫无理由地要求全额退款，只是希望能为我们俩获得一点补偿罢了。我觉得，对于一次实际持续时间远少于宣传时间体验而言，至少获得部分退款才是公平的。结果呢？我们每人只拿回了12.50英镑，而我们原本各自支付了50英镑啊！最让我失望的是我的投诉被处理的方式。他们并没有承认我们所体验到的内容仅为我们付费所得的极少一部分；相反，我反而被指责为因为觉得不安全才决定结束骑行。事实上，当时负责带我骑马的年轻人根本控制不住那匹马，也没能把它带回沙滩。我明白马匹的行为可能难以预测，天气也是无法控制的。不过我也期望商家能在顾客没有得到所付费用对应的服务时做出公平的回应。
另外，我骑的那匹马极其瘦弱（能看见它的肋骨），尾巴被抓伤了，臀部还有伤痕。那匹马也没有穿蹄铁（从那里到海滩有一段大约5到10分钟路程的混凝土路面）。这是那匹马连续第四次被带去海滩骑行，后来凯蒂还告诉我们，我们离开后又带它进行了第五次骑行！这匹马显然过度劳累了，本来应该给它换另一匹马的。对马匹来说，骑1到2次还算可以，但连续骑5次对我来说简直不可理喻！
遗憾的是，无论是骑乘体验还是他们对我投诉的处理方式，都让我无法推荐这家店。千万别去！
我们预订并支付了50英镑，打算进行一小时的海滩骑马。但实际上我们在海滩上只待了大约10分钟：我骑的马就开始往后退，不肯向前走，还不停地摇头、抬起前蹄，似乎想要朝停车场方向去。我试着让它转身朝相反方向走，可它还是执意要返回停车场，同样出现了摇头的情况。那个“负责”的女孩只是漫不经心地沿着海滩半走半唱地朝我们走来。面对这样不安分的马匹，我觉得骑在马上根本不安全。这个年龄最多15岁的女孩不断试图抓住缰绳来控制马匹，但完全无济于事。
更令人担忧的是，负责监督我们在海滩上活动的是一个未满18岁的女孩，而她要负责照看两匹马和两名成人。当那匹马变得难以控制时，我觉得自己缺乏足够的经验，也得不到必要的帮助来应对这种状况，这让我更加担心自己和朋友们的安全。
起初我们被告知可以更换马匹，但走回去之后却又听说这不可行，因为另一组游客即将抵达。后来我们在返回停车场的路上碰到了那组人。此外，由于最初牵来的马匹不对，我们的骑行也出现了延误。我提供了Life360的定位记录，证明我们只在海滩上待了大约10分钟。但商家非但不承认这一点，反而对时间提出异议，坚称我们骑乘的时间要长得多。我并非毫无理由地要求全额退款，只是希望能为我们俩获得一点补偿罢了。我觉得，对于一次实际持续时间远少于宣传时间体验而言，至少获得部分退款才是公平的。结果呢？我们每人只拿回了12.50英镑，而我们原本各自支付了50英镑啊！最让我失望的是我的投诉被处理的方式。他们并没有承认我们所体验到的内容仅为我们付费所得的极少一部分；相反，我反而被指责为因为觉得不安全才决定结束骑行。事实上，当时负责带我骑马的年轻人根本控制不住那匹马，也没能把它带回沙滩。我明白马匹的行为可能难以预测，天气也是无法控制的。不过我也期望商家能在顾客没有得到所付费用对应的服务时做出公平的回应。
另外，我骑的那匹马极其瘦弱（能看见它的肋骨），尾巴被抓伤了，臀部还有伤痕。那匹马也没有穿蹄铁（从那里到海滩有一段大约5到10分钟路程的混凝土路面）。这是那匹马连续第四次被带去海滩骑行，后来凯蒂还告诉我们，我们离开后又带它进行了第五次骑行！这匹马显然过度劳累了，本来应该给它换另一匹马的。对马匹来说，骑1到2次还算可以，但连续骑5次对我来说简直不可理喻！
遗憾的是，无论是骑乘体验还是他们对我投诉的处理方式，都让我无法推荐这家店。千万别去！
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