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J L
Infuriating and disgusted
Hollywood Bowl Birmingham Rubery的点评
点评：Booked a vip booth for my sons 13th Birtday.
Everything was fine apart from the ticket machines being broken apart from 1 and when therein a person feeding the machine with over 3000 tickets we ended up waiting 15 minutes to put a few tickets in.a lady came over opened 1 machine did nothing closed it and walked off.then we waited 10 minutes for someone to serve us at the counter.1 women was serving the till even though there was no one there she just stood there and did t help the other one KATE she said her name was whenni requested it over her very poor work ethics and her unbelievably rude attitude towards my son and that infuriated me.
We stood there while she was on her computer fine she is doing her job not a problem the problem started when instead of coming to serve my son she started helping some customer who just walked up to the counter 🤨 I bit my tounge didn't say anything and waited only for her to walk over to the counter and statt serving a boy and girl who had literally just got there.so I told her that 2 people you have served before the ones who have been waiting at this she gave me a dirty look and continued to serve the other.when she finely came to my son who had 346 tickets not many he likes playing the dance matt game.
She slammed 4 packs of sweets totaling 300 tickets on the counter then started to serve someone else I said to her how many does he have left as you seem to not want to serve your customers correctly my son said can I have a pack of haribo please she got them and threw them on the counter no matters absolutely disgusting behaviour.
When we got outside my son was very upset at the way he had been treated.
I want this complaint to be overseen by management because if this is the way you train your staff you need to look internally but I'm sure that is not the case.we will not be booking any further works party's birthday party's or just random pop in every other weekend.
Everything was fine apart from the ticket machines being broken apart from 1 and when therein a person feeding the machine with over 3000 tickets we ended up waiting 15 minutes to put a few tickets in.a lady came over opened 1 machine did nothing closed it and walked off.then we waited 10 minutes for someone to serve us at the counter.1 women was serving the till even though there was no one there she just stood there and did t help the other one KATE she said her name was whenni requested it over her very poor work ethics and her unbelievably rude attitude towards my son and that infuriated me.
We stood there while she was on her computer fine she is doing her job not a problem the problem started when instead of coming to serve my son she started helping some customer who just walked up to the counter 🤨 I bit my tounge didn't say anything and waited only for her to walk over to the counter and statt serving a boy and girl who had literally just got there.so I told her that 2 people you have served before the ones who have been waiting at this she gave me a dirty look and continued to serve the other.when she finely came to my son who had 346 tickets not many he likes playing the dance matt game.
She slammed 4 packs of sweets totaling 300 tickets on the counter then started to serve someone else I said to her how many does he have left as you seem to not want to serve your customers correctly my son said can I have a pack of haribo please she got them and threw them on the counter no matters absolutely disgusting behaviour.
When we got outside my son was very upset at the way he had been treated.
I want this complaint to be overseen by management because if this is the way you train your staff you need to look internally but I'm sure that is not the case.we will not be booking any further works party's birthday party's or just random pop in every other weekend.
翻译：我为儿子13岁生日预订了一个VIP包厢。
一切都还好，除了售票机坏了，只有一台坏了。而且，当有人往机器里塞了3000多张票的时候，我们等了15分钟才放了几张票进去。一位女士过来，打开了一台机器，什么也没做，就关上走了。然后我们又等了10分钟才有人来服务。收银台那边明明没人，却有一个女的站在那里，什么也不做。我问她叫什么名字，她才说叫凯特。她工作态度极其恶劣，而且对我儿子态度极其粗鲁，这让我非常生气。
我们站在那里，她一直在电脑前工作，这没什么问题。问题出在她没有来招呼我儿子，而是先去招呼一个刚走到柜台前的顾客。🤨 我忍住没说话，等着她过来，结果她又开始招呼一对刚到的男孩女孩。我告诉她，你之前已经服务过两个人了，就是那些一直在排队的顾客。她狠狠地瞪了我一眼，然后继续招呼其他人。最后她终于轮到我儿子了，他有346张游戏券，不多，因为他喜欢玩跳舞毯游戏。
她把四包糖果（总共300张游戏券）重重地摔在柜台上，然后又去招呼别人。我问她，我儿子还剩多少？你好像根本不想好好服务顾客。我儿子说，能给我一包哈瑞宝软糖吗？她拿了就扔在柜台上，完全不理会，真是太恶心了。
我们出去后，我儿子对她这种对待方式非常生气。我希望管理层能重视此事，因为如果这就是你们培训员工的方式，你们就需要进行内部反思，但我相信情况并非如此。我们以后不会再预订任何公司聚会、生日派对，也不会再像以前那样每隔一个周末就随意光顾。
一切都还好，除了售票机坏了，只有一台坏了。而且，当有人往机器里塞了3000多张票的时候，我们等了15分钟才放了几张票进去。一位女士过来，打开了一台机器，什么也没做，就关上走了。然后我们又等了10分钟才有人来服务。收银台那边明明没人，却有一个女的站在那里，什么也不做。我问她叫什么名字，她才说叫凯特。她工作态度极其恶劣，而且对我儿子态度极其粗鲁，这让我非常生气。
我们站在那里，她一直在电脑前工作，这没什么问题。问题出在她没有来招呼我儿子，而是先去招呼一个刚走到柜台前的顾客。🤨 我忍住没说话，等着她过来，结果她又开始招呼一对刚到的男孩女孩。我告诉她，你之前已经服务过两个人了，就是那些一直在排队的顾客。她狠狠地瞪了我一眼，然后继续招呼其他人。最后她终于轮到我儿子了，他有346张游戏券，不多，因为他喜欢玩跳舞毯游戏。
她把四包糖果（总共300张游戏券）重重地摔在柜台上，然后又去招呼别人。我问她，我儿子还剩多少？你好像根本不想好好服务顾客。我儿子说，能给我一包哈瑞宝软糖吗？她拿了就扔在柜台上，完全不理会，真是太恶心了。
我们出去后，我儿子对她这种对待方式非常生气。我希望管理层能重视此事，因为如果这就是你们培训员工的方式，你们就需要进行内部反思，但我相信情况并非如此。我们以后不会再预订任何公司聚会、生日派对，也不会再像以前那样每隔一个周末就随意光顾。
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