点评:We booked a tour for the Ryman Auditorium in Nashville prior to our travel. The cost for 2 tickets was $97.14 Canadian dollars. Prior to travel I received to differing emails regarding the hours for our self guided tour on January 24, 2023. Our friends booked through another ticket seller and received one email regarding the opening time that day. Since there was mixed messages, we physically stopped at the Ryman Auditorium Box office on January 22, 2023. We spoke to the lady in the box office and she confirmed the times for January 24 to be 10:00 a.m. to 4:00 p.m. and since it was a self guided tour we could show up anytime between those hours. We arrived at approximately 1:40 p.m. that day to be told they closed at 1:15 p.m. As soon as we returned to our hotel that evening, I called Expedia and asked for a refund of which Opry Entertainment group authorized through Expedia. The next day I received an email from Expedia that the refund was now denied! When I arrived home I spoke to Expedia who said I would need to email Opry Entertainment Group - this began numerous emails of which Opry Entertainment Group would tell me to contact Expedia. I finally got a phone number to Opry Entertainment Group and they will NOT approve a refund. Apparently one is supposed to believe an email as opposed to a HUMAN BEING AT THE BOX OFFICE. Shame on you OPRY ENTERTAINMENT GROUP! We also had tickets and went to the Grand Ole Opry - upon arrival we were told that the stage was under construction so that would not be part of our tour. Hmmm - I didn't get an email about that and the opportunity to cancel since our tour didn't include one of the most important features of touring the Grand Ole Opry. Again, SHAME ON YOU OPRY ENTERTAINMENT GROUP. BUYER BEWARE!
翻译:我们在旅行前预订了纳什维尔莱曼礼堂之旅。 2 张门票的费用为 97.14 加元。在旅行之前,我收到了关于我们 2023 年 1 月 24 日自助游时间的不同电子邮件。我们的朋友通过另一家售票员预订并收到了一封关于当天开放时间的电子邮件。由于信息混杂,我们于 2023 年 1 月 22 日在莱曼礼堂售票处停留。我们与售票处的女士交谈,她确认 1 月 24 日的时间为上午 10:00 至下午 4:00。由于这是一次自助游,我们可以在这些时间之间的任何时间出现。我们大约在下午 1:40 到达。那天被告知他们在下午 1:15 关门。那天晚上我们一回到酒店,我就打电话给 Expedia,要求退款给通过 Expedia 授权的 Opry Entertainment 集团。第二天,我收到了 Expedia 的电子邮件,说退款现在被拒绝了!当我到家时,我与 Expedia 交谈,后者说我需要向 Opry Entertainment Group 发送电子邮件 - 这开始了 Opry Entertainment Group 会告诉我联系 Expedia 的大量电子邮件。我终于拿到了 Opry Entertainment Group 的电话号码,他们不会批准退款。显然,人们应该相信一封电子邮件,而不是票房上的一个人。 OPRY ENTERTAINMENT GROUP 让你感到羞耻!我们还有门票,然后去了 Grand Ole Opry - 抵达后我们被告知舞台正在建设中,因此不会成为我们旅行的一部分。嗯 - 我没有收到关于这件事的电子邮件和取消的机会,因为我们的旅行不包括参观 Grand Ole Opry 的最重要功能之一。再次,你的娱乐集团感到羞耻。买家当心!