点评:My 7 year old daughter was invited to her friends birthday party here. Due to learning difficulties and additional needs she requires 1:1 support with a carer. Despite my friend on numerous occasions telling staff ahead of the party that some children attending have learning difficulties, there was no questions around access requirements or any info given - they seemed to be more bothered about not bringing your own food.
Turned up for the party on the day to be advised that I should have booked online ( I didnt know this), to then to be told that I needed to pay. I wasnt able to get in as a carer as it wasnt a SEN session - they staff directly asked if I was carer - I could have easily given proof there and then.
I have completed a feedback form about this on their website, however, no response received or acknowledgement of my concerns have been received.
Communication is shocking and there are no consideration or support around access requirements for birthday parties.
翻译:我 7 岁的女儿被邀请来这里参加她朋友的生日聚会。由于学习困难和额外需求,她需要护理人员一对一的支持。尽管我的朋友在聚会前多次告诉工作人员,一些参加的孩子有学习困难,但没有关于访问要求或提供的任何信息的问题 - 他们似乎更担心不带自己的食物。
那天参加聚会时被告知我应该在网上预订(我不知道这一点),然后又被告知我需要付款。我无法以护理人员的身份进入,因为这不是一个特殊教育需要的课程 - 他们的工作人员直接问我是否是护理人员 - 我可以轻松地当场提供证明。
我已在他们的网站上填写了有关此问题的反馈表,但是尚未收到任何回复或对我的担忧的确认。
沟通令人震惊,并且没有考虑或支持生日聚会的访问要求。