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george353
Disappointing Stay Due to Room Conditions
Le Bar du Manoir的点评
点评：We recently stayed at this hotel from 2nd to 4th May and unfortunately our experience did not meet expectations.
On arrival, the hotel itself made a positive impression, and we chose to upgrade to a privilege room. The property is well presented, and initially we were pleased with our choice.
We also dined in the restaurant on our first evening. While the food was acceptable, the service felt below expectations, particularly as the restaurant was busy with large groups and attention seemed focused elsewhere.
The main issue occurred overnight. Due to the warm weather and lack of air conditioning, we briefly opened the window to cool the room. Despite closing it before sleeping, we woke to find a large number of mosquitoes throughout the room, including on the ceiling. As a result, both of us suffered multiple bites, which made the night very uncomfortable.
This significantly impacted our stay and we made the decision to leave early next morning to return to the UK. Although the hotel offered to move us to another room, by that point we did not feel confident continuing our stay.
Following this, we were offered only a partial refund (€60 out of €275 for the unused night), which we felt did not fairly reflect the situation. We have since contacted the hotel directly to request a resolution and are currently awaiting their response.
Overall, while the hotel itself has potential, this experience was disappointing and not in line with what we would expect for the price paid.
On arrival, the hotel itself made a positive impression, and we chose to upgrade to a privilege room. The property is well presented, and initially we were pleased with our choice.
We also dined in the restaurant on our first evening. While the food was acceptable, the service felt below expectations, particularly as the restaurant was busy with large groups and attention seemed focused elsewhere.
The main issue occurred overnight. Due to the warm weather and lack of air conditioning, we briefly opened the window to cool the room. Despite closing it before sleeping, we woke to find a large number of mosquitoes throughout the room, including on the ceiling. As a result, both of us suffered multiple bites, which made the night very uncomfortable.
This significantly impacted our stay and we made the decision to leave early next morning to return to the UK. Although the hotel offered to move us to another room, by that point we did not feel confident continuing our stay.
Following this, we were offered only a partial refund (€60 out of €275 for the unused night), which we felt did not fairly reflect the situation. We have since contacted the hotel directly to request a resolution and are currently awaiting their response.
Overall, while the hotel itself has potential, this experience was disappointing and not in line with what we would expect for the price paid.
翻译：我们最近于5月2日至4日入住这家酒店，但很遗憾，我们的体验并未达到预期。
抵达酒店时，酒店本身给我们留下了不错的印象，我们还选择了升级到尊享房。酒店环境优美，起初我们对自己的选择感到满意。
第一晚，我们在酒店餐厅用餐。虽然食物尚可，但服务却低于预期，尤其是在餐厅客满的情况下，服务员似乎把注意力放在了其他地方。
主要问题发生在夜间。由于天气炎热且没有空调，我们短暂地打开窗户给房间降温。尽管睡前已经关上了窗户，但醒来后我们却发现房间里到处都是蚊子，甚至连天花板上都有。结果，我们俩都被蚊子叮咬了很多包，导致我们整晚都非常难受。
这严重影响了我们的入住体验，我们决定第二天一早离开返回英国。虽然酒店提出可以帮我们换房，但那时我们已经没有信心继续入住这家酒店了。
随后，酒店只提出部分退款（未使用一晚房费275欧元，退款60欧元），我们认为这并不能反映实际情况。我们已直接联系酒店要求解决方案，目前正在等待回复。
总的来说，虽然酒店本身很有潜力，但这次入住体验令人失望，与我们所支付的价格不符。
抵达酒店时，酒店本身给我们留下了不错的印象，我们还选择了升级到尊享房。酒店环境优美，起初我们对自己的选择感到满意。
第一晚，我们在酒店餐厅用餐。虽然食物尚可，但服务却低于预期，尤其是在餐厅客满的情况下，服务员似乎把注意力放在了其他地方。
主要问题发生在夜间。由于天气炎热且没有空调，我们短暂地打开窗户给房间降温。尽管睡前已经关上了窗户，但醒来后我们却发现房间里到处都是蚊子，甚至连天花板上都有。结果，我们俩都被蚊子叮咬了很多包，导致我们整晚都非常难受。
这严重影响了我们的入住体验，我们决定第二天一早离开返回英国。虽然酒店提出可以帮我们换房，但那时我们已经没有信心继续入住这家酒店了。
随后，酒店只提出部分退款（未使用一晚房费275欧元，退款60欧元），我们认为这并不能反映实际情况。我们已直接联系酒店要求解决方案，目前正在等待回复。
总的来说，虽然酒店本身很有潜力，但这次入住体验令人失望，与我们所支付的价格不符。
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