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Rebecca N
Complaint Regarding Inconsistent Pricing and Lack of Transparency
Blue & White Taxi的点评
点评：Subject: Complaint Regarding Inconsistent Pricing and Lack of Transparency
To Whom It May Concern,
I am writing to formally express my dissatisfaction with the service I received from Blue and White Taxi on [Feb 3, 2026]. I relied on your company for transportation to and from a medical appointment where I was not permitted to drive, and the experience was both frustrating and unacceptable.
Before each trip, I called to ask for an estimated fare so I could have the correct amount of money ready. On both occasions, I was quoted $25–$27. However:
- Vehicle #640, which took me to my appointment, charged $32 (before tip) despite taking only back roads, hitting every red light, and sitting at stop signs for extended periods.
- Vehicle #173, which picked me up from my appointment, charged $30 even though the driver took Highway 401, making the ride significantly faster.
- In both cases, no visible meter was present, and when I asked about the fare, I was simply told the total without any explanation.
These inconsistencies in pricing, combined with the lack of a visible meter, raise serious concerns about transparency and fairness. As a customer, I expect accurate estimates, honest billing, and clear communication. Unfortunately, none of these expectations were met.
Given this experience, I am extremely disappointed and will not be using your service again. I am requesting clarification regarding the fare discrepancies and an explanation as to why the quoted prices were not honoured.
I look forward to your response.
Sincerely,
Rebecca Nash
To Whom It May Concern,
I am writing to formally express my dissatisfaction with the service I received from Blue and White Taxi on [Feb 3, 2026]. I relied on your company for transportation to and from a medical appointment where I was not permitted to drive, and the experience was both frustrating and unacceptable.
Before each trip, I called to ask for an estimated fare so I could have the correct amount of money ready. On both occasions, I was quoted $25–$27. However:
- Vehicle #640, which took me to my appointment, charged $32 (before tip) despite taking only back roads, hitting every red light, and sitting at stop signs for extended periods.
- Vehicle #173, which picked me up from my appointment, charged $30 even though the driver took Highway 401, making the ride significantly faster.
- In both cases, no visible meter was present, and when I asked about the fare, I was simply told the total without any explanation.
These inconsistencies in pricing, combined with the lack of a visible meter, raise serious concerns about transparency and fairness. As a customer, I expect accurate estimates, honest billing, and clear communication. Unfortunately, none of these expectations were met.
Given this experience, I am extremely disappointed and will not be using your service again. I am requesting clarification regarding the fare discrepancies and an explanation as to why the quoted prices were not honoured.
I look forward to your response.
Sincerely,
Rebecca Nash
翻译：主题：关于定价不一致和缺乏透明度的投诉
致相关人士：
我谨此正式表达我对蓝白出租车公司于[2026年2月3日]提供的服务的不满。由于我无法自行驾车，我依赖贵公司接送我前往就医，但此次体验令人沮丧且无法接受。
每次乘车前，我都会致电询问预估车费，以便准备好相应的现金。两次报价均为25至27美元。然而：
- 送我去就医的640号车辆，尽管全程走乡间小路，闯红灯，并在停车标志前长时间停留，却收取了32美元（不含小费）。
- 接我出院的173号车辆，尽管司机走了401号高速公路，大大缩短了车程，却收取了30美元。
- 两次乘车过程中，车上都没有显示计价器。当我询问车费时，对方只是简单地告诉我总价，没有任何解释。
这种定价上的不一致，加上没有显示计价器，让我对服务的透明度和公平性产生了严重的担忧。作为顾客，我期望获得准确的估价、诚实的账单和清晰的沟通。遗憾的是，这些期望都没有得到满足。
鉴于此次经历，我感到非常失望，以后不会再使用贵公司的服务。我要求贵公司对车费差异做出解释，并说明为何没有兑现之前报价。
期待您的回复。
此致，
Rebecca Nash
致相关人士：
我谨此正式表达我对蓝白出租车公司于[2026年2月3日]提供的服务的不满。由于我无法自行驾车，我依赖贵公司接送我前往就医，但此次体验令人沮丧且无法接受。
每次乘车前，我都会致电询问预估车费，以便准备好相应的现金。两次报价均为25至27美元。然而：
- 送我去就医的640号车辆，尽管全程走乡间小路，闯红灯，并在停车标志前长时间停留，却收取了32美元（不含小费）。
- 接我出院的173号车辆，尽管司机走了401号高速公路，大大缩短了车程，却收取了30美元。
- 两次乘车过程中，车上都没有显示计价器。当我询问车费时，对方只是简单地告诉我总价，没有任何解释。
这种定价上的不一致，加上没有显示计价器，让我对服务的透明度和公平性产生了严重的担忧。作为顾客，我期望获得准确的估价、诚实的账单和清晰的沟通。遗憾的是，这些期望都没有得到满足。
鉴于此次经历，我感到非常失望，以后不会再使用贵公司的服务。我要求贵公司对车费差异做出解释，并说明为何没有兑现之前报价。
期待您的回复。
此致，
Rebecca Nash
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