点评:We received the worst service from Earthtran limousine service. The driver Eric was very rude and non-accommodating to our kids for their prom. We wanted to make it special for them and saw very nice limousine’s online. The limousine that was given was dirty and run down. My daughter’s phone was dead the whole night and she could not communicate with me because she had no where in the limousine to charge it. I gave the limousine company the addresses of 3 stops with 10 mile radius of each other and the driver complained about it being confusing. I re-wrote the directions of the night and the driver still called me every hour for instructions. The limousine driver also stalled at the last stop because he didn’t want to take the kids 18 minutes away. We had to meet him at À Publix because he said the time would go over bringing the children home.
The manager the next day called us and asked us why we didn’t tip the driver. After explaining why the driver wasn’t tipped and his behavior he stated, “the driver was upset he didn’t get a tip first”. They have poor customer service and they cater to their employees instead of their customers. And they definitely are non-accommodating and misleading with what they offer in the limousines. I WOULD NEVER RECOMMEND THEIR SERVICE!!!!
翻译:我们从Earthtran豪华轿车服务公司那里得到了最糟糕的服务。司机Eric非常粗鲁,对我们孩子的毕业舞会一点也不体贴。我们想让孩子们的舞会特别难忘,并在网上看到了一些非常漂亮的豪华轿车。结果他们提供的车又脏又破。我女儿的手机整晚都没电,因为车里没有地方充电,所以她无法联系我。我给了这家公司三个目的地的地址,每个目的地之间相距10英里,司机却抱怨说地址太混乱。我当晚又重新写了一遍路线,司机还是每隔一小时就打电话来问我指示。司机还在最后一个目的地故意拖延时间,因为他不想把孩子们送到18分钟车程以外的地方。我们不得不在Publix超市和他会合,因为他说送孩子们回家会超时。
第二天,经理打电话来问我们为什么没有给司机小费。在解释了司机为何没有收到小费以及他的行为后,对方表示“司机因为没先收到小费而生气”。他们的客户服务很差,只顾员工利益,不顾顾客。而且,他们提供的豪华轿车服务也完全不透明,甚至还存在误导。我绝对不会推荐他们的服务!