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Aidan M
Ferry Experience - Point Lookout > Smith Island
Smith Island Cruises的点评
点评：My partner and I took the ferry from Point Lookout to Smith Island on May 30, and unfortunately it was one of the most concerning passenger vessel experiences I've had.
The trip over was choppy but uneventful. The return trip, however, was extremely rough. Before departure, many passengers wanted to sit inside because of the weather, but there was not enough interior seating. What surprised me most was that much of the seating consisted of unsecured patio chairs. As conditions worsened, chairs were tipping and lifting off the deck with passengers sitting in them. Loose items were also falling around the cabin, including what appeared to be a VHF radio from the helm.
Two of the three cabin doors became jammed by passengers unable to open during the crossing, leaving passengers with limited access in and out of the cabin. Several passengers, many of them elderly, became seasick as conditions deteriorated. I ended up helping distribute bags, paper towels, water, and even ice to sick passengers because there appeared to be little to no crew presence in the cabin during the roughest part of the trip.
I understand that weather cannot be controlled, and I want to be clear that my concern is not with encountering rough water. My concern is with passenger safety and lack of preparedness when conditions become difficult. Unsecured seating, jammed doors, loose equipment, and a complete lack of visible assistance for passengers left me feeling unsafe and completely disappointed.
I have spent a lot of time on the water, and I know things can change quickly. Based on my experience, I would not recommend this ferry service unless significant improvements are made to passenger safety and crew responsiveness. I have reached out to Smith Island Cruises and have followed up, with no response. Very disappointing.
The trip over was choppy but uneventful. The return trip, however, was extremely rough. Before departure, many passengers wanted to sit inside because of the weather, but there was not enough interior seating. What surprised me most was that much of the seating consisted of unsecured patio chairs. As conditions worsened, chairs were tipping and lifting off the deck with passengers sitting in them. Loose items were also falling around the cabin, including what appeared to be a VHF radio from the helm.
Two of the three cabin doors became jammed by passengers unable to open during the crossing, leaving passengers with limited access in and out of the cabin. Several passengers, many of them elderly, became seasick as conditions deteriorated. I ended up helping distribute bags, paper towels, water, and even ice to sick passengers because there appeared to be little to no crew presence in the cabin during the roughest part of the trip.
I understand that weather cannot be controlled, and I want to be clear that my concern is not with encountering rough water. My concern is with passenger safety and lack of preparedness when conditions become difficult. Unsecured seating, jammed doors, loose equipment, and a complete lack of visible assistance for passengers left me feeling unsafe and completely disappointed.
I have spent a lot of time on the water, and I know things can change quickly. Based on my experience, I would not recommend this ferry service unless significant improvements are made to passenger safety and crew responsiveness. I have reached out to Smith Island Cruises and have followed up, with no response. Very disappointing.
翻译：5月30日，我和伴侣从瞭望角（Point Lookout）乘渡轮前往史密斯岛（Smith Island），不幸的是，这成了我经历过的最令人担忧的客船航行之一。
去程虽然有些颠簸，但还算平安。然而，返程却异常艰难。出发前，许多乘客因为天气原因想坐在船舱内，但船舱内的座位不够。最让我惊讶的是，很多座位竟然是未固定的露台椅。随着海况恶化，椅子开始倾斜，甚至连同坐在上面的乘客一起被掀翻离甲板。船舱内也到处散落着物品，其中还包括一台看起来像是从驾驶台上掉下来的甚高频无线电。
三扇船舱门中有两扇在航行途中被乘客卡住，导致乘客进出非常不便。随着海况恶化，许多乘客，其中不少是老年人，开始晕船。由于在航程最颠簸的时候，船舱里几乎没有船员，我最终不得不帮忙给晕船的乘客分发袋子、纸巾、水，甚至冰块。
我理解天气无法控制，也想明确指出，我担心的并非是遇到波涛汹涌的海面。我担心的是乘客安全以及在恶劣天气下缺乏应对措施。不牢固的座椅、卡住的门、松动的设备，以及完全看不到任何为乘客提供帮助的人员，都让我感到不安全，也让我非常失望。
我经常出海，深知情况瞬息万变。根据我的经验，除非乘客安全和船员响应速度得到显著改善，否则我不会推荐这家渡轮公司。我已经联系了史密斯岛游轮公司，并进行了后续跟进，但至今仍未收到回复。非常令人失望。
去程虽然有些颠簸，但还算平安。然而，返程却异常艰难。出发前，许多乘客因为天气原因想坐在船舱内，但船舱内的座位不够。最让我惊讶的是，很多座位竟然是未固定的露台椅。随着海况恶化，椅子开始倾斜，甚至连同坐在上面的乘客一起被掀翻离甲板。船舱内也到处散落着物品，其中还包括一台看起来像是从驾驶台上掉下来的甚高频无线电。
三扇船舱门中有两扇在航行途中被乘客卡住，导致乘客进出非常不便。随着海况恶化，许多乘客，其中不少是老年人，开始晕船。由于在航程最颠簸的时候，船舱里几乎没有船员，我最终不得不帮忙给晕船的乘客分发袋子、纸巾、水，甚至冰块。
我理解天气无法控制，也想明确指出，我担心的并非是遇到波涛汹涌的海面。我担心的是乘客安全以及在恶劣天气下缺乏应对措施。不牢固的座椅、卡住的门、松动的设备，以及完全看不到任何为乘客提供帮助的人员，都让我感到不安全，也让我非常失望。
我经常出海，深知情况瞬息万变。根据我的经验，除非乘客安全和船员响应速度得到显著改善，否则我不会推荐这家渡轮公司。我已经联系了史密斯岛游轮公司，并进行了后续跟进，但至今仍未收到回复。非常令人失望。
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