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Michael B
Scammers
Wingly的点评
点评：I have contacted Wingly and thought i should let you know about their appalling refund policy. According to them you can not get a refund except in the form of a gift card, valid for over a year. I only want a simple refund due to no availability, their terms and conditions state "Once the booking has been accepted by the operator, Pilot the flight cannot be cancelled nor refunded." As i understand it you are the operator and did not accept the booking due to other commitments, therefore i should get the refund. However, Wingly have emailed me to state they will only give me a gift card not a refund, which i find very frustrating. I have contacted my credit card company, who have advised me to go to citizens advice bureaux to get more information, under consumer laws, before the credit card company can ask for a "charge back" to be raised.
Obviously, this is something that you and other pilots may not be aware of, but after spending £320 this has left me and my wife feeling very deflated about the whole experience with Wingly and verging on being a SCAM. I suggest you read the negative feedback from many users on trust pilot, trip advisor and please make other pilots aware of what should be a good service to all, to be very bad experience. It appears that if you pilots do not have availability, punters lose their money.
Obviously, this is something that you and other pilots may not be aware of, but after spending £320 this has left me and my wife feeling very deflated about the whole experience with Wingly and verging on being a SCAM. I suggest you read the negative feedback from many users on trust pilot, trip advisor and please make other pilots aware of what should be a good service to all, to be very bad experience. It appears that if you pilots do not have availability, punters lose their money.
翻译：我联系了Wingly，觉得应该告诉你们他们糟糕的退款政策。他们说除了礼品卡（有效期超过一年）外，其他方式都无法退款。由于没有座位，我只想要简单的退款。他们的条款和条件规定：“一旦预订被运营商接受，飞行员就无法取消航班或退款。” 据我了解，您是运营商，由于其他安排而没有接受预订，因此我应该获得退款。然而，Wingly发邮件给我说他们只会给我一张礼品卡，而不是退款，这让我非常沮丧。我联系了我的信用卡公司，他们建议我根据消费者法，在信用卡公司提出“退款”要求之前，去公民咨询局了解更多信息。
显然，你和其他飞行员可能没有意识到这一点，但在花了320英镑之后，我和我的妻子对Wingly的整个经历感到非常沮丧，感觉就像一场骗局。我建议你看看许多用户在TripAdvisor和TripAdvisor上收到的负面反馈，并请让其他飞行员意识到，什么应该对所有人都是良好的服务，却变成了非常糟糕的体验。看来，如果你们的飞行员没有空位，顾客就会损失钱财。
显然，你和其他飞行员可能没有意识到这一点，但在花了320英镑之后，我和我的妻子对Wingly的整个经历感到非常沮丧，感觉就像一场骗局。我建议你看看许多用户在TripAdvisor和TripAdvisor上收到的负面反馈，并请让其他飞行员意识到，什么应该对所有人都是良好的服务，却变成了非常糟糕的体验。看来，如果你们的飞行员没有空位，顾客就会损失钱财。
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