点评:We booked and fully paid for the Rolls Royce, exactly 24 hours prior (2pm on the eve of the wedding) the booking confirmation arrived with a stretch 5-seater (think ‘gangsta’) Jaguar confirmed. No prior warning, no apology, a very aggressive Matt on the phone. We had no choice other than to proceed although literally at 7pm the day before the wedding we managed to find another car. The other two amazing and professional companies we used for a replacement Rolls and 5 BMWs said Allure do this all the time - they double book the Rolls and send an alternative so late there is no other option. They will tell you it's their most popular car, no wonder. This company is shoddy, aggressive and predatory in their tactics. They rely on the fact that they have you cornered at the very last minute without a choice. DO NOT USE THEM.
翻译:我们预订并全额支付了劳斯莱斯,结果在婚礼前24小时(婚礼前一天下午2点)收到的预订确认函却是一辆加长五座捷豹(想想“黑帮范儿”)。事先没有任何通知,也没有任何道歉,电话那头的Matt态度极其恶劣。我们别无选择,只能接受,尽管婚礼前一天晚上7点我们才找到另一辆车。我们之前联系的另外两家非常棒、非常专业的公司分别帮我们找到了劳斯莱斯和五辆宝马作为替代车辆,他们都说Allure经常这么做——他们把劳斯莱斯重复预订,然后很晚才安排替代车辆,让我们根本没有其他选择。他们会告诉你这是他们最受欢迎的车型,难怪如此。这家公司行事粗劣、咄咄逼人、唯利是图。他们就是利用你最后一刻被他们逼到绝境的心理。千万不要用他们!