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Extremely rude staff and unprofessional service
Escape Reality的点评
点评：I was attempting to book an experience using my Buyagift voucher over the phone, and encountered three issues during the call:
(1) The escape room available for vouchers was not Machina, as advertised. The staff member responded dismissively and did not apologise for this mistake, with a "take it or not, it is what it is" attitude.
(2) They insisted on getting my address for the booking, which I believe is unnecessary for an escape room experience. When I expressed that politely, they replied, "Then get a refund from Buyagift".
(3) I decided to give the address and continue the booking. Despite my polite attempts to communicate, the staff member hung up on me rudely after I tried to provide the reference number twice, which they had failed to capture on the other side of the phone.
At the end I had to spend 30 mins to refund the voucher as I do not want to visit anymore.
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(1) The escape room available for vouchers was not Machina, as advertised. The staff member responded dismissively and did not apologise for this mistake, with a "take it or not, it is what it is" attitude.
(2) They insisted on getting my address for the booking, which I believe is unnecessary for an escape room experience. When I expressed that politely, they replied, "Then get a refund from Buyagift".
(3) I decided to give the address and continue the booking. Despite my polite attempts to communicate, the staff member hung up on me rudely after I tried to provide the reference number twice, which they had failed to capture on the other side of the phone.
At the end I had to spend 30 mins to refund the voucher as I do not want to visit anymore.
Like
翻译：我尝试使用 Buyagift 代金券通过电话预订体验，但在通话过程中遇到了三个问题：
(1) 代金券可用的密室并非广告宣传的 Machina。工作人员对此反应冷淡，没有为这个错误道歉，一副“管你接不接，反正就是这么回事”的架势。
(2) 他们坚持要我的地址才能预订，但我认为对于密室逃脱体验来说，这完全没有必要。当我礼貌地表达了这一点后，他们回复说：“那就去 Buyagift 退款吧。”
(3) 我决定提供地址并继续预订。尽管我礼貌地尝试沟通，但工作人员在我两次尝试提供参考编号后粗鲁地挂断了我的电话，因为他们在电话那头没有记录到这个编号。
最后，我不得不花了 30 分钟才退还代金券，因为我不想再去了。
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(1) 代金券可用的密室并非广告宣传的 Machina。工作人员对此反应冷淡，没有为这个错误道歉，一副“管你接不接，反正就是这么回事”的架势。
(2) 他们坚持要我的地址才能预订，但我认为对于密室逃脱体验来说，这完全没有必要。当我礼貌地表达了这一点后，他们回复说：“那就去 Buyagift 退款吧。”
(3) 我决定提供地址并继续预订。尽管我礼貌地尝试沟通，但工作人员在我两次尝试提供参考编号后粗鲁地挂断了我的电话，因为他们在电话那头没有记录到这个编号。
最后，我不得不花了 30 分钟才退还代金券，因为我不想再去了。
点赞
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