点评:Dirty hotel handy to ferry and local restaurants. Pictures are from SECOND room. We cleaned the bugs out of the corners ourselves when we walked into it for the first time. The first room we were given had tons of midges in every corner of the room: we left the room after ten seconds.
Rooms were dated. Rooms were not clean. June is midge season in the region so I understand the room's tiny "balcony" would have the bugs, but not the room.
The first room we were provided was unacceptable: every corner had midges on walls and ceiling crawling and flying. The top floor room's ceiling was pitched so there were two extra corners and extra midges. I've never seen a room in the U.S. with so many bugs. Why not run a vacuum up in the corners?
The front desk was rude, mocking us to other guests when we complained about the first room. We were provided a second room which had fewer midges in the room which we cleaned away ourselves. Poor service. Crap attitude. Rooms were not clean aside from the bug situation: door panels collecting dirt, bathroom could use a deep clean.
We will not stay at a best western again. What a terrible experience. They failed on things that were easy to get right: treat your customers well, clean the rooms for new guests, don't be a jerk.
Give me a broom, a vacuum, surface cleaner, and 20 minutes and the room would be done and presentable. Then get me on front desk to assure arriving guests that the room is clean but be mindful of open doors because it's midge season in this wonderful region. Easy.
翻译:这家酒店挺脏的,不过离渡轮站和当地餐馆都很近。照片拍的是我们住的第二间房。第一次进房时,我们自己把角落里的虫子清理干净了。一开始安排给我们的房间里到处都是小飞虫:我们待了十秒钟就离开了。
房间的设施有些陈旧,也不干净。六月是该地区的蚊虫繁殖季,所以我能理解为什么房间外面那个小“阳台”上会有虫子,但房间里也不该有才对。他们给我们安排的第一间房间简直无法忍受:墙壁和天花板上到处都是爬来爬去、飞来飞去的小飞虫。位于顶楼的那个房间的天花板是斜的,因此多了两个角落,小飞虫的数量也就更多了。我在美国从未见过有哪个房间的虫子这么多。为什么不在那些角落里用吸尘器清理一下呢?
当我们对第一间房间的状况提出抱怨时,前台人员态度恶劣,还当着其他客人的面嘲笑我们。后来他们给我们换了另一间房间,那里的虫子少一些,我们便自己动手把虫子清理掉了。服务糟糕,态度恶劣。除了虫子问题外,房间也并不干净:门板上积满了灰尘,浴室也急需彻底清洁。
我们再也不会入住Best Western了。这真是一次糟糕透顶的体验。他们在一些本应轻松做好的事情上也搞砸了:善待顾客、为新客人把房间打扫干净、别表现得粗鲁无礼。
只要给我一把扫帚、一个吸尘器、一些清洁剂,再给我20分钟时间,我就能把房间打扫得干干净净、整整齐齐。然后让我在前台,向刚入住的客人保证房间已经打扫干净了。不过要注意别让门一直开着,因为这个美丽的地区现在正是蠓虫活跃的季节。很简单吧。