点评:Last year I had hands down the best treatment / massage I’ve ever had at this facility. I really like the numerous treatment options, even one for expectant mothers. Fast forward a year and we visited again. I booked my treatments in advance and have been really looking forward to it. I fill out the paperwork and do note that I am 6.5 weeks pregnant. (I’ve had massages while pregnant before and have no medical reason to avoid massages). They take me back and start the tour of the facilities, but then randomly cut it short and lead me back to the front. One lady says it’s against Mexico policy to have a massage while pregnant. I’m very confused by this, as they have a massage explicitly for expectant mothers. They seat me back at the front with other guests while they get a manager. She tells me that it is against corporate policy to give a massage to pregnant women that are earlier in pregnancy. She explains that the pregnancy massage is only for pregnant women 3-7 months and that I can’t do a regular massage either. At this point, I’m embarrassed that she is telling me in front of other guests that I can’t get a massage because I’m pregnant, still confused about this policy, and really disappointed because I had really been looking forward to a massage. I asked if there was any treatment I was allowed to get and after going back to talk to someone, I was allowed to get a facial. It was nice, but nothing special. There is no statement on the website or services list about this weird pregnancy policy where you can only get a massage while pregnant if you are further along. I recommend the spa make this policy clear and make it available to guests to avoid this embarrassment and disappointment for others in the future.
The facility is nice and staff were pleasant despite this, but it was a real disappointment and honestly confusing.
翻译:去年,我在这家机构享受到了我所经历过的最好的治疗/按摩。我真的很喜欢众多的治疗方案,甚至是针对准妈妈的治疗方案。快进一年,我们再次访问。我提前预订了治疗,并且非常期待。我填写了文件并注意到我已怀孕 6.5 周。 (我以前在怀孕期间接受过按摩,并且没有医学理由避免按摩)。他们带我回去并开始参观设施,但随后随机缩短并带我回到前面。一位女士表示,怀孕期间进行按摩违反墨西哥政策。我对此感到非常困惑,因为他们专门为孕妇提供按摩。当他们找经理时,他们让我和其他客人一起坐在前面。她告诉我,为怀孕早期的孕妇提供按摩是违反公司政策的。她解释说,孕期按摩只适合3-7个月的孕妇,我也不能做常规按摩。此时,我很尴尬的是,她在其他客人面前告诉我,我不能享受按摩,因为我怀孕了,仍然对这项政策感到困惑,而且真的很失望,因为我真的很期待一个按摩服务。按摩。我问是否可以接受任何治疗,回去与某人交谈后,我被允许接受面部护理。很好,但没什么特别的。网站或服务列表上没有任何关于这种奇怪的怀孕政策的声明,即只有在怀孕期间才能接受按摩(如果您进展较晚)。我建议水疗中心明确这项政策并向客人提供,以避免将来给其他人带来这种尴尬和失望。
尽管如此,这里的设施很好,工作人员也很令人愉快,但这确实令人失望,而且老实说令人困惑。