点评:Staying at the Fives Hotel & Resort in Playa de Carmen. We had booked a catamaran trip before our departure from Canada. We are a group of 26 and six of us decided to book this excursion. We woke up early two days into our trip to find out this excursion was cancelled. We had to call to find this out. Today, our catamaran trip was cancelled again. We are leaving so we cannot reschedule. Again, we were not given any notice nor did Nexus reach out to let us know. Twice now six people have woken up early to try to do this excursion on our one week vacation.
I will be reaching out to Visa to ensure these charges are removed from my card.
As a 14+ year Airbnb Superhost, I could never imagine treating guest like this. Cancelling once is bad enough but twice without any warning for 6 people is just unconscionable. Needless to say, I will not be recommending your tour group to any family and friends coming to visit and will actively advise them to book any of their excursions on resort.
翻译:我们入住的是卡门海滩的Fives酒店及度假村。出发前,我们在加拿大预订了一次双体船之旅。我们一行26人,其中6人决定参加这次旅行。旅行开始两天后,我们一大早就发现这次旅行被取消了。我们不得不打电话询问才得知此事。今天,我们的双体船之旅再次被取消。由于我们即将离开,所以无法重新安排行程。同样,我们既没有收到任何通知,Nexus也没有联系我们告知此事。这已经是我们六个人在短短一周的假期里两次早起尝试参加这次旅行了。
我将联系Visa,确保从我的卡上移除这些费用。
作为一名拥有14年以上经验的Airbnb超赞房东,我根本无法想象会这样对待房客。取消一次已经够糟糕了,但两次在没有任何预警的情况下取消6人的行程,简直令人无法接受。毋庸置疑,我不会向来访的亲朋好友推荐你们的旅行团,并且会积极建议他们自行预订度假村内的所有游览项目。