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RT_1741
NEXXUS EXCURSION CANCELLATION WITHOUT NOTICE
Nexus Tours的点评
点评：Went to Puerto Plata the week of November the 16th. Prebooked the waterfalls tour for the Wednesday (19th). They took my money and emailed the pickup time and voucher.
We cut our Tuesday evening short so we would be up in time to have breakfast and meet the bus.
The pickup time was 8:50 am. We waited until 9:10 until started calling and emailing Nexxus with no response. Finally at 9:40 I got an email stating the trip was cancelled and if we could rebook for the 22nd. That wasn't an option so I asked for refund and maybe an inconvenience voucher. No response for a couple days. I got my refund but nothing else. Had I cancelled with less than 24 hours I would have lost my entire payment.
This is not a review of the excursion itself. We managed to book through a local agent and went the next day. The trip and guides were amazing.
When we did take the excursion I spoke with the operator about what happened with Nexxus. He told us Nexxus cancelled because they didn't have enough participants. Apparently they do this ALL the time.
Cancelling is one thing but no notice and having to figure it out myself is unacceptable.
We cut our Tuesday evening short so we would be up in time to have breakfast and meet the bus.
The pickup time was 8:50 am. We waited until 9:10 until started calling and emailing Nexxus with no response. Finally at 9:40 I got an email stating the trip was cancelled and if we could rebook for the 22nd. That wasn't an option so I asked for refund and maybe an inconvenience voucher. No response for a couple days. I got my refund but nothing else. Had I cancelled with less than 24 hours I would have lost my entire payment.
This is not a review of the excursion itself. We managed to book through a local agent and went the next day. The trip and guides were amazing.
When we did take the excursion I spoke with the operator about what happened with Nexxus. He told us Nexxus cancelled because they didn't have enough participants. Apparently they do this ALL the time.
Cancelling is one thing but no notice and having to figure it out myself is unacceptable.
翻译：11月16日那周去了普拉塔港。提前预订了周三（19日）的瀑布之旅。他们收了我的钱，并通过电子邮件发送了接送时间和凭证。
为了能早点起床吃早餐并赶上巴士，我们缩短了周二晚上的行程。
接送时间是早上8:50。我们一直等到9:10才开始打电话和发邮件给Nexxus公司，但一直没有回复。最后，9:40我收到一封邮件，说行程取消了，问我们是否可以改签到22日。因为没有改签的选项，所以我要求退款，并希望他们能提供一张补偿券。之后几天都没有回复。我收到了退款，但除此之外什么也没得到。如果我在24小时内取消，我的全部费用就都损失了。
这不是对这次旅行本身的评价。我们是通过当地代理商预订的，第二天就出发了。旅行和导游都很棒。
我们参加旅行团的时候，我跟旅行社负责人谈了Nexxus那边的情况。他告诉我们Nexxus取消了行程，因为人数不够。显然他们经常这么做。
取消行程是一回事，但是事先没有任何通知，还要我们自己想办法，这就让人无法接受了。
为了能早点起床吃早餐并赶上巴士，我们缩短了周二晚上的行程。
接送时间是早上8:50。我们一直等到9:10才开始打电话和发邮件给Nexxus公司，但一直没有回复。最后，9:40我收到一封邮件，说行程取消了，问我们是否可以改签到22日。因为没有改签的选项，所以我要求退款，并希望他们能提供一张补偿券。之后几天都没有回复。我收到了退款，但除此之外什么也没得到。如果我在24小时内取消，我的全部费用就都损失了。
这不是对这次旅行本身的评价。我们是通过当地代理商预订的，第二天就出发了。旅行和导游都很棒。
我们参加旅行团的时候，我跟旅行社负责人谈了Nexxus那边的情况。他告诉我们Nexxus取消了行程，因为人数不够。显然他们经常这么做。
取消行程是一回事，但是事先没有任何通知，还要我们自己想办法，这就让人无法接受了。
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