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Catia M
Terrible experience
Dive on Malta的点评
点评：I had a terrible experience! I contacted Dive on Malta to go diving for the first time. I asked if they had availability for a first lesson on a specific day, and they confirmed they had availability for that date. We scheduled a time, and I paid the deposit.
I traveled from Valletta to St. Paul's Bay specifically to have this first experience with Dive on Malta, which naturally incurred costs.
When I arrived there, my booking was not registered. They told me to wait another 2 hours to see if they could resolve the issue. I waited, and only then did they call me to say that it wasn't possible because they didn't have availability.
Naturally, I complained and mentioned that I had paid the deposit and transportation to get there, so Dive on Malta had to take responsibility.
According to the receptionist, Dive on Malta didn't have to take responsibility because I received a confirmation message (after everything was agreed upon and the deposit was paid) stating that my appointment was scheduled for a week from then, not on the day I had requested and had been confirmed to me.
The receptionist was extremely rude and impolite, even shouting at me for an error that was their own and that they didn't want to admit.
Terrible experience, I do not recommend it.
I traveled from Valletta to St. Paul's Bay specifically to have this first experience with Dive on Malta, which naturally incurred costs.
When I arrived there, my booking was not registered. They told me to wait another 2 hours to see if they could resolve the issue. I waited, and only then did they call me to say that it wasn't possible because they didn't have availability.
Naturally, I complained and mentioned that I had paid the deposit and transportation to get there, so Dive on Malta had to take responsibility.
According to the receptionist, Dive on Malta didn't have to take responsibility because I received a confirmation message (after everything was agreed upon and the deposit was paid) stating that my appointment was scheduled for a week from then, not on the day I had requested and had been confirmed to me.
The receptionist was extremely rude and impolite, even shouting at me for an error that was their own and that they didn't want to admit.
Terrible experience, I do not recommend it.
翻译：我有过一次可怕的经历！我联系了 Dive on Malta 第一次去潜水。我询问他们是否有空参加特定日期的第一节课，他们确认他们在该日期有空。我们约好了时间，我也付了押金。
我特地从瓦莱塔来到圣保罗湾，就是为了第一次体验马耳他潜水，这自然产生了费用。
当我到达那里时，我的预订尚未登记。他们告诉我再等 2 小时看看是否可以解决问题。我等着，直到那时他们才打电话给我说不可能，因为他们没有空。
自然，我抱怨并提到我已经支付了到达那里的押金和交通费，因此 Dive on Malta 必须承担责任。
根据接待员的说法，Dive on Malta 不必承担责任，因为我收到了一条确认消息（在一切都同意并支付了押金之后），说明我的预约安排在从那时起的一周内，而不是在我的当天已向我提出要求并得到确认。
接待员非常粗鲁和不礼貌，甚至因为他们自己的错误而对我大喊大叫，而且他们不想承认。
糟糕的经历，我不推荐它。
我特地从瓦莱塔来到圣保罗湾，就是为了第一次体验马耳他潜水，这自然产生了费用。
当我到达那里时，我的预订尚未登记。他们告诉我再等 2 小时看看是否可以解决问题。我等着，直到那时他们才打电话给我说不可能，因为他们没有空。
自然，我抱怨并提到我已经支付了到达那里的押金和交通费，因此 Dive on Malta 必须承担责任。
根据接待员的说法，Dive on Malta 不必承担责任，因为我收到了一条确认消息（在一切都同意并支付了押金之后），说明我的预约安排在从那时起的一周内，而不是在我的当天已向我提出要求并得到确认。
接待员非常粗鲁和不礼貌，甚至因为他们自己的错误而对我大喊大叫，而且他们不想承认。
糟糕的经历，我不推荐它。
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