点评:The crew was friendly, but unfortunately this experience was not as advertised. My group and I were very disappointed that none of the “included” sights or attractions mentioned were actually seen during the sail. The main landmark visible throughout the trip was the pickup/drop-off location near the aquarium. The boat essentially traveled in a small circle, and while it was relaxing to be out on the water, everything we saw could have easily been viewed from shore.
This was especially frustrating because we intentionally saved this excursion for our final day in Charleston under the impression that we would get to experience the advertised sights — which never happened. Additionally, the sail was advertised as a 90-minute experience, but from the time we boarded to the time we disembarked, it lasted only about 70–75 minutes.
Afterward, I contacted the company to express these concerns. Although I was initially told someone would follow up with me, I never received any response. I was also disappointed by the dismissive tone from one of the employees during that conversation, which only added to the frustration.
Lastly, the seating arrangement was bench-style seating packed closely with multiple groups. While not necessarily a dealbreaker, it was definitely uncomfortable and much tighter than expected.
Overall, the crew themselves were pleasant and the sail was relaxing, but the experience fell far short of what was advertised. Between the misleading descriptions, shortened trip length, dismissive tone from customer service, and overall disappointment, I would not book this experience again.
翻译:船员很友好,但很遗憾,这次体验与宣传不符。我和我的同伴非常失望,因为行程中提到的“包含”景点或名胜,我们一个都没看到。整个旅程中唯一可见的地标就是水族馆附近的上下船地点。船基本上只是绕着一个小圈航行,虽然在水上很放松,但我们看到的景色其实在岸上就能轻松看到。
这尤其令人沮丧,因为我们特意把这次游览安排在查尔斯顿的最后一天,就是希望能够看到宣传中提到的那些景点——结果却完全落空了。此外,宣传中说航行时间为90分钟,但从登船到下船,实际只持续了大约70-75分钟。
事后,我联系了公司表达我的不满。虽然他们最初说会有人跟进,但我却一直没有收到任何回复。更让我失望的是,其中一位员工在通话中态度冷漠,这更加深了我的沮丧。
最后,座位安排是长椅式的,好几组人挤在一起。虽然这并非致命缺陷,但确实很不舒服,而且比预想的要拥挤得多。
总的来说,船员们都很友善,航行也很轻松,但这次体验远低于宣传的效果。由于描述不符实情、行程缩短、客服态度冷漠,以及整体的失望,我不会再次预订这项服务。