下载App
资质规则
旅行
账户
E1052SDkarinas
Just an average spa
Gaia Spa的点评
点评：Having visited this spa several times over the past eight years, I was really looking forward to returning with my mum after a three year break. Unfortunately, our recent visit left us feeling disappointed.
What struck me most wasn't one isolated issue, but how much the spa seems to have declined over the years. It used to feel luxurious, with attention to detail that justified the premium price. Sadly, that no longer feels to be the case.
The facilities are showing clear signs of wear and lack of maintenance. We noticed peeling wallpaper, flaking paint, mould, damp walls and dusty ventilation grilles in the changing areas. These aren't minor cosmetic issues and detract from what should be a high end spa experience.
There have also been changes to the facilities that reduce the overall experience. The steam room produced very little steam, seemingly because it now operates on a timer. The jacuzzi was also timer controlled, with no option to activate the waterfall or massage jets ourselves, unlike previous visits.
Outside, the sun loungers no longer have cushions, making them uncomfortable to use. The grounds also appeared overgrown. I appreciate encouraging biodiversity, but there's a balance between supporting wildlife and maintaining attractive landscaping.
Another noticeable change was the products provided. Previous visits featured premium brands such as Elemis and Molton Brown, whereas these have now been replaced with the spa's own branded products, which gave the impression of cost cutting rather than enhancing the guest experience.
The massage itself was enjoyable, but I found it lacked the personalisation I remembered. In the past, therapists offered a choice of massage oils or products. This time I wasn't offered any choice, which made the treatment feel less tailored.
I do want to recognise the staff, who were friendly, welcoming and professional throughout our visit, and the food was enjoyable overall. Unfortunately, my mum did find a short hair on her plate after eating most of her meal, which we reported to a member of the kitchen team at the time.
After spending £300, I expected a much more luxurious experience especially whe 3 years ago this would have been £180. It's disappointing to see a spa I once loved no longer reflecting the high standards and attention to detail that made it so special. I genuinely hope management invests in the facilities and restores the quality that built its reputation.
What struck me most wasn't one isolated issue, but how much the spa seems to have declined over the years. It used to feel luxurious, with attention to detail that justified the premium price. Sadly, that no longer feels to be the case.
The facilities are showing clear signs of wear and lack of maintenance. We noticed peeling wallpaper, flaking paint, mould, damp walls and dusty ventilation grilles in the changing areas. These aren't minor cosmetic issues and detract from what should be a high end spa experience.
There have also been changes to the facilities that reduce the overall experience. The steam room produced very little steam, seemingly because it now operates on a timer. The jacuzzi was also timer controlled, with no option to activate the waterfall or massage jets ourselves, unlike previous visits.
Outside, the sun loungers no longer have cushions, making them uncomfortable to use. The grounds also appeared overgrown. I appreciate encouraging biodiversity, but there's a balance between supporting wildlife and maintaining attractive landscaping.
Another noticeable change was the products provided. Previous visits featured premium brands such as Elemis and Molton Brown, whereas these have now been replaced with the spa's own branded products, which gave the impression of cost cutting rather than enhancing the guest experience.
The massage itself was enjoyable, but I found it lacked the personalisation I remembered. In the past, therapists offered a choice of massage oils or products. This time I wasn't offered any choice, which made the treatment feel less tailored.
I do want to recognise the staff, who were friendly, welcoming and professional throughout our visit, and the food was enjoyable overall. Unfortunately, my mum did find a short hair on her plate after eating most of her meal, which we reported to a member of the kitchen team at the time.
After spending £300, I expected a much more luxurious experience especially whe 3 years ago this would have been £180. It's disappointing to see a spa I once loved no longer reflecting the high standards and attention to detail that made it so special. I genuinely hope management invests in the facilities and restores the quality that built its reputation.
翻译：在过去的八年里，我多次光顾这家水疗中心，因此在阔别三年后能和妈妈再次造访，我满怀期待。可惜，这次的体验却让我们大失所望。
最让我印象深刻的并非某一个具体的问题，而是这家水疗中心这些年来明显的衰退迹象。过去它给人一种奢华之感，对细节的讲究也配得上其高昂的收费。遗憾的是，如今已全然不是如此了。这些设施明显出现了磨损且缺乏维护。我们在更衣区看到了翘起的墙纸、剥落的油漆、霉菌、潮湿的墙面以及积满灰尘的通风口。这些问题绝非无关紧要的表面瑕疵，它们严重影响了本应属于高端水准的水疗体验。
此外，设施的一些改动也降低了整体体验效果。蒸汽室几乎不产生蒸汽，似乎是因为现在它是由定时器控制的。漩涡浴缸同样也是通过定时器来运行的。与以往的到访经历不同，这次我们无法自行开启瀑布或按摩喷头。
室外的日光浴躺椅也不再配有垫子，用起来很不舒适。园区里的植被也显得有些杂乱无章。我赞同促进生物多样性，但在保护野生动物与维持景观美观之间需要取得平衡。
另一个明显的变化就是所提供的洗漱用品。以往到访时，这里都会提供Elemis和Molton Brown这样的高端品牌产品。虽然现在这些产品已被水疗中心自有品牌的产品所取代，但这给人的印象更像是在削减成本，而非提升客人的体验。
按摩过程本身挺愉悦的，不过我觉得它缺少了以往的那种个性化服务。以前，理疗师会提供多种按摩油或护理产品供客人选择；而这次我却没有任何选择机会，使得整个护理过程显得不够量身定制。
不过我还是要表扬一下工作人员，他们非常友善。在整个体验过程中，工作人员都热情且专业，食物也总体来说不错。不过，我妈妈在吃完大半份餐后，发现盘子里有一根短头发，我们当时便将此事告知了厨房的工作人员。
花了300英镑后，我本期待能获得更为奢华的体验；毕竟三年前同样的服务只需180英镑而已。如今，这家我曾深爱的水疗中心已不再具备当初令其如此特别的高质量服务和细致入微的用心，实在令人失望。我真心希望管理层能对设施进行投资，恢复那些为其赢得声誉的品质。
最让我印象深刻的并非某一个具体的问题，而是这家水疗中心这些年来明显的衰退迹象。过去它给人一种奢华之感，对细节的讲究也配得上其高昂的收费。遗憾的是，如今已全然不是如此了。这些设施明显出现了磨损且缺乏维护。我们在更衣区看到了翘起的墙纸、剥落的油漆、霉菌、潮湿的墙面以及积满灰尘的通风口。这些问题绝非无关紧要的表面瑕疵，它们严重影响了本应属于高端水准的水疗体验。
此外，设施的一些改动也降低了整体体验效果。蒸汽室几乎不产生蒸汽，似乎是因为现在它是由定时器控制的。漩涡浴缸同样也是通过定时器来运行的。与以往的到访经历不同，这次我们无法自行开启瀑布或按摩喷头。
室外的日光浴躺椅也不再配有垫子，用起来很不舒适。园区里的植被也显得有些杂乱无章。我赞同促进生物多样性，但在保护野生动物与维持景观美观之间需要取得平衡。
另一个明显的变化就是所提供的洗漱用品。以往到访时，这里都会提供Elemis和Molton Brown这样的高端品牌产品。虽然现在这些产品已被水疗中心自有品牌的产品所取代，但这给人的印象更像是在削减成本，而非提升客人的体验。
按摩过程本身挺愉悦的，不过我觉得它缺少了以往的那种个性化服务。以前，理疗师会提供多种按摩油或护理产品供客人选择；而这次我却没有任何选择机会，使得整个护理过程显得不够量身定制。
不过我还是要表扬一下工作人员，他们非常友善。在整个体验过程中，工作人员都热情且专业，食物也总体来说不错。不过，我妈妈在吃完大半份餐后，发现盘子里有一根短头发，我们当时便将此事告知了厨房的工作人员。
花了300英镑后，我本期待能获得更为奢华的体验；毕竟三年前同样的服务只需180英镑而已。如今，这家我曾深爱的水疗中心已不再具备当初令其如此特别的高质量服务和细致入微的用心，实在令人失望。我真心希望管理层能对设施进行投资，恢复那些为其赢得声誉的品质。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
