点评:Visited both the Charlotte Tilbury and MAC concessions this afternoon to find a new red lipstick after my husband washed my last one. I found colours from both brands, but I couldn't purchase either. At MAC, only one person was working on makeup, so I waited to be served (fair enough). However, after waiting five minutes, a couple of the staff members' friends arrived, and she was distracted talking to them with no acknowledgment of me waiting. I then moved to Charlotte Tilbury, where I found the shade I wanted, but the two staff members were too focused on stock clipboards to acknowledge me standing there. After spending 15 minutes waiting, I left. The store wasn't busy, and although it was nearing closing time, no acknowledgement is poor customer service. I won't be returning because this isn't the first time. VOISON'S concession does better!
翻译:今天下午,我去了Charlotte Tilbury和MAC的专柜,想找一支新的红色唇膏,因为我老公把我的旧唇膏洗掉了。两个牌子我都找到了想要的颜色,但都没买到。MAC专柜只有一个店员在做彩妆,所以我等了一会儿(这很正常)。但是等了五分钟后,店员的两个朋友来了,她却忙着和她们聊天,完全没注意到我在等。之后我去了Charlotte Tilbury专柜,找到了我想要的颜色,但是那两个店员却只顾着看货架,根本没注意到我。等了15分钟后,我只好离开了。店里人不多,虽然快要关门了,但这种不理不睬顾客的服务态度实在太差了。我不会再去了,因为这已经不是第一次了。VOISON的专柜服务好多了!