点评:I am genuinely shocked that this place holds a 5-star food hygiene rating. Our visit yesterday was nothing short of appalling.
Hygiene & Safety:
The cleanliness is non-existent. The carpeted stairs are covered in thick layers of dust and debris, which is a massive concern for children's respiratory health—especially in a place where they are running and breathing heavily. The gents' toilets were even worse: the ceiling is literally falling in, revealing black mold and damp, while the walls and fixtures are coated in grime and limescale. It feels more like an abandoned building than a children's play center.
Food & Service:
We paid nearly £5.00 for a tray of chips that arrived cold and completely bland. To make matters worse, the center is a logistical mess. None of the token or coin machines for the arcade were working, so we had to trek back and forth to reception every single time the kids wanted to play. Even the vending machines were failing to authorize card payments (see photos/video).
翻译:我真心震惊于这家店居然有五星级的食品卫生评级。我们昨天的体验简直糟糕透顶。
卫生与安全:
清洁度形同虚设。铺着地毯的楼梯上积满了厚厚的灰尘和碎屑,这对儿童的呼吸系统健康构成了极大的威胁——尤其是在孩子们跑来跑去、大口喘气的地方。男厕所的情况更糟:天花板摇摇欲坠,露出了发黑发霉、潮湿不堪的地方,墙壁和洁具上也布满了污垢和水垢。这里与其说是儿童游乐中心,不如说更像一座废弃的建筑。
餐饮与服务:
我们花了将近5英镑买了一盘薯条,结果端上来的时候又冷又没味道。更糟糕的是,这家中心的后勤系统一团糟。游戏厅的代币机和投币机全都坏了,所以每次孩子们想玩,我们都得跑回前台。就连自动售货机都无法刷卡(见照片/视频)。