点评:⭐ 1/5 Stars
Title: Summer pass completely unusable – no air conditioning, dangerously hot
I purchased a summer pass for my child in good faith, expecting a fun, cool place to visit throughout the holidays – but it is absolutely unusable.
There is no air conditioning anywhere inside and it is absolutely red hot, sweltering and unbearable. It’s far too hot for children to be in there comfortably – it’s not safe or enjoyable at all. We’ve paid for a pass that we literally cannot use because of the extreme heat; it defeats the whole purpose of a summer pass.
I am extremely disappointed. This facility should be a cool escape in the summer, yet it’s the opposite – and there was absolutely no warning about this before we bought the pass. It feels like wasted money on something that’s effectively useless.
I’d like a response on how you intend to put this right – whether that’s proper cooling installed, a partial refund, or extending the pass once conditions improve. It’s not acceptable to charge full price for a summer pass when the place is too hot to spend time in.
翻译:⭐ 1/5 星
标题:夏季通票完全无法使用——没有空调,热得危险
我满怀期待地为孩子购买了夏季通票,原以为这会是一个假期里可以尽情玩乐又凉爽宜人的地方——结果却完全无法使用。
园内任何地方都没有空调,里面热得简直难以忍受。对孩子们来说,在那里待着实在太热了,既不安全也毫无乐趣可言。我们购买了通行证,但由于天气极其炎热,实际上根本无法使用;这完全违背了购买夏季通行证的初衷。
我感到非常失望。这个场所本应是夏日里清凉的避暑胜地,但实际情况却恰恰相反——而在我们购买通行证之前,完全没有任何相关提示。感觉这笔钱白白浪费在了一个几乎毫无用处的东西上了。
我希望能得到回复,告知你们打算如何补救——是安装适当的降温设备,还是提供部分退款?或者在条件改善后延长通行证的有效期。如果地方太热以至于无法逗留,却仍收取夏季通行证的全价,这是不可接受的。