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robynwR3384PU
Disappointed
Bannatyne Health Club & Spa - Orpington的点评
点评：Very disappointed with our experience and the response we recieved
March 2026
Upon arriving to our Prosecco, lunch and 30 min spa treatment we were told there was no lunch options apart from jacket potatoes with toppings but by the time we got to our table they were barely any toppings. So We got McDonald’s on the way back
The ‘30 mins’ treatment was lovely but only 20 mins
And the prosecco wasn’t cold so I was made to wait whilst my friend drank hers. I was very disappointed with ur reply on google ‘humbly asking for the opportunity to make it right’ but nothing was offered to us. Surely u understand that we wouldn’t pay another £80 when we didn’t recieve the full service that we paid for the first time? But yes we would love to give you the opportunity to make it right so please let me know how you wish to do so. I’ll look forward to a more reasonable response. Thank
You
March 2026
Upon arriving to our Prosecco, lunch and 30 min spa treatment we were told there was no lunch options apart from jacket potatoes with toppings but by the time we got to our table they were barely any toppings. So We got McDonald’s on the way back
The ‘30 mins’ treatment was lovely but only 20 mins
And the prosecco wasn’t cold so I was made to wait whilst my friend drank hers. I was very disappointed with ur reply on google ‘humbly asking for the opportunity to make it right’ but nothing was offered to us. Surely u understand that we wouldn’t pay another £80 when we didn’t recieve the full service that we paid for the first time? But yes we would love to give you the opportunity to make it right so please let me know how you wish to do so. I’ll look forward to a more reasonable response. Thank
You
翻译：对我们的体验和收到的回复非常失望。
2026年3月
我们预订了普罗塞克葡萄酒、午餐和30分钟的SPA护理，到达后被告知午餐除了烤土豆配配料外没有其他选择。但当我们走到桌边时，发现配料少得可怜。所以我们只好在回来的路上买了麦当劳。
“30分钟”的SPA护理很棒，但实际上只有20分钟。
而且普罗塞克葡萄酒不够冰，所以我只能等着，而我的朋友却喝完了她的。我对你们在谷歌上的回复非常失望，你们只是“恳请有机会弥补”，但并没有提出任何补偿方案。你们难道不明白，如果我们没有享受到第一次支付的全部服务，我们肯定不会再支付80英镑吗？但是，我们确实很乐意给您一个弥补的机会，请告诉我您希望如何弥补。我期待收到一个更合理的回复。谢谢。
2026年3月
我们预订了普罗塞克葡萄酒、午餐和30分钟的SPA护理，到达后被告知午餐除了烤土豆配配料外没有其他选择。但当我们走到桌边时，发现配料少得可怜。所以我们只好在回来的路上买了麦当劳。
“30分钟”的SPA护理很棒，但实际上只有20分钟。
而且普罗塞克葡萄酒不够冰，所以我只能等着，而我的朋友却喝完了她的。我对你们在谷歌上的回复非常失望，你们只是“恳请有机会弥补”，但并没有提出任何补偿方案。你们难道不明白，如果我们没有享受到第一次支付的全部服务，我们肯定不会再支付80英镑吗？但是，我们确实很乐意给您一个弥补的机会，请告诉我您希望如何弥补。我期待收到一个更合理的回复。谢谢。
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