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Amy H
Amazing place, rude staff
Bugtopia Hornsea Zoo的点评
点评：First time visiting Bugtopia on Sunday while staying at our caravan in Scarborough. Our boys really enjoyed it as they have a big interest in reptiles, and there’s plenty to see.
I would recommend visiting, but unfortunately our experience with staff wasn’t the best. As it was our first visit, we weren’t familiar with the procedures or what to expect. We were asked to dip our shoes in a disinfectant, which is completely understandable, but when I mentioned I was wearing canvas shoes, the staff member replied, “Well I’d prefer you to have feet than us have dead animals.” At that point, nothing had been explained about free-roaming animals, so the comment came across quite abrupt and a bit rude.
On the way out, another family was being welcomed in and the staff member was explaining to them about walking slowly to spot the free-roaming animals. I mentioned that we’d managed to see everything on our second lap, meaning we’d taken our time and felt lucky to spot them all. The response I received was, “You definitely won’t have seen everything,” which again felt a little dismissive and unnecessary.
Overall, a great place with lots to offer, but a more welcoming and informative approach from staff would really improve the experience.
I would recommend visiting, but unfortunately our experience with staff wasn’t the best. As it was our first visit, we weren’t familiar with the procedures or what to expect. We were asked to dip our shoes in a disinfectant, which is completely understandable, but when I mentioned I was wearing canvas shoes, the staff member replied, “Well I’d prefer you to have feet than us have dead animals.” At that point, nothing had been explained about free-roaming animals, so the comment came across quite abrupt and a bit rude.
On the way out, another family was being welcomed in and the staff member was explaining to them about walking slowly to spot the free-roaming animals. I mentioned that we’d managed to see everything on our second lap, meaning we’d taken our time and felt lucky to spot them all. The response I received was, “You definitely won’t have seen everything,” which again felt a little dismissive and unnecessary.
Overall, a great place with lots to offer, but a more welcoming and informative approach from staff would really improve the experience.
翻译：周日，我们第一次去了Bugtopia，当时我们住在斯卡伯勒的房车里。孩子们很喜欢这里，因为他们对爬行动物很感兴趣，而且这里有很多爬行动物可供观赏。
我推荐大家去，但很遗憾，我们和工作人员的互动体验不太好。因为是第一次去，我们对流程不太熟悉，也不知道会发生什么。工作人员要求我们把鞋子浸在消毒液里，这完全可以理解，但当我提到我穿的是帆布鞋时，工作人员却说：“我宁愿你们的脚没事，也不愿看到动物尸体。”当时工作人员并没有解释过动物是自由活动的，所以这句话听起来很生硬，也有些无礼。
离开的时候，另一家人正在办理入园手续，工作人员正在向他们讲解如何慢慢走才能看到自由活动的动物。我告诉他们，我们第二圈就把所有动物都看到了，也就是说我们走得很慢，而且很幸运能看到它们。我得到的回复是：“你肯定没看到所有东西。” 这句话让我感觉有点敷衍，而且完全没必要。
总的来说，这里是个很棒的地方，有很多值得一看的东西，但如果工作人员能更热情、更乐于助人，体验肯定会更好。
我推荐大家去，但很遗憾，我们和工作人员的互动体验不太好。因为是第一次去，我们对流程不太熟悉，也不知道会发生什么。工作人员要求我们把鞋子浸在消毒液里，这完全可以理解，但当我提到我穿的是帆布鞋时，工作人员却说：“我宁愿你们的脚没事，也不愿看到动物尸体。”当时工作人员并没有解释过动物是自由活动的，所以这句话听起来很生硬，也有些无礼。
离开的时候，另一家人正在办理入园手续，工作人员正在向他们讲解如何慢慢走才能看到自由活动的动物。我告诉他们，我们第二圈就把所有动物都看到了，也就是说我们走得很慢，而且很幸运能看到它们。我得到的回复是：“你肯定没看到所有东西。” 这句话让我感觉有点敷衍，而且完全没必要。
总的来说，这里是个很棒的地方，有很多值得一看的东西，但如果工作人员能更热情、更乐于助人，体验肯定会更好。
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