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If you are planning a trip to the Galápagos, speak to Richard before you book anything
Cruise In Galapagos的点评
点评：I rarely write reviews this long, but Richard genuinely deserves it. I travelled extensively through the Galápagos and dealing with him was one of the best experiences I had with any travel agent during my trip.
From our very first conversation, Richard was completely different from someone simply trying to sell me the most expensive cruise. I told him that I cared far more about wildlife, remote islands, snorkelling, hiking and seeing as much of the Galápagos as possible than I did about luxury. He listened to exactly what I wanted and spent a huge amount of time researching different yachts and itineraries to find the best combination for me.
I asked him an almost ridiculous number of questions — about wildlife, individual islands, penguins, whales, dolphins, birds, snorkelling, WiFi, cabins, luggage, food, flights, transfers, entry requirements, cash, insurance and practically everything else I could think of. He patiently answered all of them.
Eventually, rather than pushing me towards a much more expensive luxury cruise, Richard worked out an incredible alternative: two cruises on the Fragata, totalling 13 days, which allowed me to experience an enormous amount of the Galápagos across the western, northern, southern and central islands. It was exactly what I wanted.
And the trip itself was extraordinary. The wildlife, landscapes, remote islands, hiking and especially the snorkelling were unforgettable. I remember messaging Richard during the first cruise telling him it was one of the best experiences of my life. I meant it.
What impressed me even more was everything Richard did that he didn’t have to do.
When he discovered that the yacht didn’t actually include the snorkelling equipment we had discussed, he didn’t just tell me I would need to rent it. He personally provided me with good-quality snorkelling equipment and a wetsuit for the cruises so I wouldn’t have to pay the daily rental fees. He met me when I arrived in Puerto Ayora so I could collect everything and make sure the wetsuit fitted properly.
Before I arrived, he helped me understand the Galápagos entry process, TCT, national park fee, airport transfers and flight options. He even went to the LATAM office locally to check flight prices for me.
Once I was actually in the Galápagos, the service didn’t suddenly stop because he’d already received my payment. Quite the opposite. He continued answering questions, helped with local recommendations, gave me contact details for my guides, helped with logistics between the cruises and was available whenever I needed advice.
That distinction is important. Lots of people can sell you a tour. Richard genuinely cared about making sure I had the best possible experience.
He is also a Galápagos local, and that local knowledge was incredibly useful. Instead of just reading an itinerary from a website, he could explain why particular islands and routes mattered, where particular wildlife was more likely to be found, how transport actually worked on the islands and what was worth prioritising.
By the end of the trip I didn’t really think of Richard as simply my travel agent anymore — I considered him a friend.
I have already recommended him personally to other travellers I’ve met who were considering visiting the Galápagos, and I will continue recommending him to friends who go in the future.
My advice is simple: before booking a Galápagos cruise online, message Richard and tell him honestly what you want to see, how many days you have and what your budget is. Give him the opportunity to find an itinerary for you.
The Galápagos would have been an incredible destination regardless, but having someone knowledgeable and trustworthy on the islands helping with all the details made the difference between a great trip and an exceptional one.
Thank you for everything, Richard. I genuinely hope more travellers find you and your business — you deserve it.
From our very first conversation, Richard was completely different from someone simply trying to sell me the most expensive cruise. I told him that I cared far more about wildlife, remote islands, snorkelling, hiking and seeing as much of the Galápagos as possible than I did about luxury. He listened to exactly what I wanted and spent a huge amount of time researching different yachts and itineraries to find the best combination for me.
I asked him an almost ridiculous number of questions — about wildlife, individual islands, penguins, whales, dolphins, birds, snorkelling, WiFi, cabins, luggage, food, flights, transfers, entry requirements, cash, insurance and practically everything else I could think of. He patiently answered all of them.
Eventually, rather than pushing me towards a much more expensive luxury cruise, Richard worked out an incredible alternative: two cruises on the Fragata, totalling 13 days, which allowed me to experience an enormous amount of the Galápagos across the western, northern, southern and central islands. It was exactly what I wanted.
And the trip itself was extraordinary. The wildlife, landscapes, remote islands, hiking and especially the snorkelling were unforgettable. I remember messaging Richard during the first cruise telling him it was one of the best experiences of my life. I meant it.
What impressed me even more was everything Richard did that he didn’t have to do.
When he discovered that the yacht didn’t actually include the snorkelling equipment we had discussed, he didn’t just tell me I would need to rent it. He personally provided me with good-quality snorkelling equipment and a wetsuit for the cruises so I wouldn’t have to pay the daily rental fees. He met me when I arrived in Puerto Ayora so I could collect everything and make sure the wetsuit fitted properly.
Before I arrived, he helped me understand the Galápagos entry process, TCT, national park fee, airport transfers and flight options. He even went to the LATAM office locally to check flight prices for me.
Once I was actually in the Galápagos, the service didn’t suddenly stop because he’d already received my payment. Quite the opposite. He continued answering questions, helped with local recommendations, gave me contact details for my guides, helped with logistics between the cruises and was available whenever I needed advice.
That distinction is important. Lots of people can sell you a tour. Richard genuinely cared about making sure I had the best possible experience.
He is also a Galápagos local, and that local knowledge was incredibly useful. Instead of just reading an itinerary from a website, he could explain why particular islands and routes mattered, where particular wildlife was more likely to be found, how transport actually worked on the islands and what was worth prioritising.
By the end of the trip I didn’t really think of Richard as simply my travel agent anymore — I considered him a friend.
I have already recommended him personally to other travellers I’ve met who were considering visiting the Galápagos, and I will continue recommending him to friends who go in the future.
My advice is simple: before booking a Galápagos cruise online, message Richard and tell him honestly what you want to see, how many days you have and what your budget is. Give him the opportunity to find an itinerary for you.
The Galápagos would have been an incredible destination regardless, but having someone knowledgeable and trustworthy on the islands helping with all the details made the difference between a great trip and an exceptional one.
Thank you for everything, Richard. I genuinely hope more travellers find you and your business — you deserve it.
翻译：我很少写这么长的评论，但理查德真的配得上。我曾多次前往加拉帕戈斯群岛旅行，与他打交道是我此行中与任何旅行社人员相处时最愉快的经历之一。
从我们最初的交流开始，理查德就与那些只想着向我推销最贵游轮套餐的人截然不同。我告诉他，比起其他方面，我更关心野生动植物、偏僻的岛屿以及浮潜体验。比起追求奢华体验，我更想尽情徒步旅行并尽可能多地去领略加拉帕戈斯的风貌。他仔细聆听了我的需求，还花费大量时间研究各种游艇和行程安排，只为为我找出最理想的组合方案。
我向他问了多到几乎有些离谱的问题——关于野生动物、各个岛屿、企鹅、鲸鱼、海豚、鸟类、浮潜、无线网络、客舱、行李、食物、航班、接送服务、入境要求以及现金等等。保险，以及我所能想到的几乎所有事项。他耐心地回答了所有问题。
最终，理查德并没有硬性推荐价格昂贵的豪华游轮行程，而是为我安排了一个绝佳的替代方案：乘坐“弗拉加塔号”进行两次航行，总计13天。这样我就能游览加拉帕戈斯群岛中西部、北部、南部及中部的众多岛屿。这正是我梦寐以求的行程。
而这次旅行本身就非同寻常。那里的野生动植物、自然景观……那些偏远的岛屿、徒步旅行，尤其是浮潜，都令我终生难忘。我还记得在第一次游轮之旅期间给理查德发消息，告诉他这是我一生中最美好的经历之一。我是真心这么认为的。
更让我感动的是理查德所做的那些本不必做的种种事情。
当他发现游艇上其实并没有我们事先谈好的浮潜装备时，他并没有只是简单地告诉我需要自己去租用。他亲自为我提供了质量上乘的浮潜装备和潜水服，这样我就无需支付每日租赁费用了。我抵达 Puerto Ayora 后，他来接我，让我取走所有物品并确认潜水服是否合身。
在我出发前，他还帮我了解了加拉帕戈斯的入境流程、旅游税、国家公园门票、机场接送服务以及各种航班选择。他甚至亲自前往当地的 LATAM 办事处，为我查询航班价格。当我真正抵达加拉帕戈斯群岛后，服务也并未因此中断——因为他早已收到了我的付款。事实恰恰相反：他继续解答我的疑问，为我提供当地的旅游建议，还给了我导游的联系方式；在不同游轮行程的衔接方面也给予了帮助。每当我需要建议时，他总是随时在线提供帮助。
这种区别很重要。虽然很多人都能为你安排旅游行程，但理查德真心希望我能获得最完美的体验。他也是加拉帕戈斯群岛的当地人，这种本地知识极为宝贵。他并非只是照着网站上的行程安排来讲解，而是能够解释为何某些岛屿和路线值得一去、哪些地方的野生动植物更容易被发现、岛上的交通状况究竟如何，以及哪些景点最值得优先游览。
旅行结束时，我已不再把理查德仅仅视为我的旅游顾问——我把他当作朋友了。我已经亲自向其他打算去加拉帕戈斯群岛旅行的朋友推荐了他，今后我也会继续向有此计划的朋友们推荐他。
我的建议很简单：在网上预订加拉帕戈斯群岛的游轮行程之前，先给理查德发消息，诚实地告诉他你想看什么、能停留多少天以及你的预算是多少。给他一个为你量身定制行程的机会吧。
其实，无论怎样，加拉帕戈斯群岛都是一个绝佳的旅游目的地。不过，能有这样一位知识渊博且值得信赖的人在岛上协助处理所有细节，才让这次旅行从“很棒”升华为“无可挑剔”。
理查德，感谢你所做的一切。我真心希望更多旅行者能发现你以及你的服务——你完全配得上这样的认可。
从我们最初的交流开始，理查德就与那些只想着向我推销最贵游轮套餐的人截然不同。我告诉他，比起其他方面，我更关心野生动植物、偏僻的岛屿以及浮潜体验。比起追求奢华体验，我更想尽情徒步旅行并尽可能多地去领略加拉帕戈斯的风貌。他仔细聆听了我的需求，还花费大量时间研究各种游艇和行程安排，只为为我找出最理想的组合方案。
我向他问了多到几乎有些离谱的问题——关于野生动物、各个岛屿、企鹅、鲸鱼、海豚、鸟类、浮潜、无线网络、客舱、行李、食物、航班、接送服务、入境要求以及现金等等。保险，以及我所能想到的几乎所有事项。他耐心地回答了所有问题。
最终，理查德并没有硬性推荐价格昂贵的豪华游轮行程，而是为我安排了一个绝佳的替代方案：乘坐“弗拉加塔号”进行两次航行，总计13天。这样我就能游览加拉帕戈斯群岛中西部、北部、南部及中部的众多岛屿。这正是我梦寐以求的行程。
而这次旅行本身就非同寻常。那里的野生动植物、自然景观……那些偏远的岛屿、徒步旅行，尤其是浮潜，都令我终生难忘。我还记得在第一次游轮之旅期间给理查德发消息，告诉他这是我一生中最美好的经历之一。我是真心这么认为的。
更让我感动的是理查德所做的那些本不必做的种种事情。
当他发现游艇上其实并没有我们事先谈好的浮潜装备时，他并没有只是简单地告诉我需要自己去租用。他亲自为我提供了质量上乘的浮潜装备和潜水服，这样我就无需支付每日租赁费用了。我抵达 Puerto Ayora 后，他来接我，让我取走所有物品并确认潜水服是否合身。
在我出发前，他还帮我了解了加拉帕戈斯的入境流程、旅游税、国家公园门票、机场接送服务以及各种航班选择。他甚至亲自前往当地的 LATAM 办事处，为我查询航班价格。当我真正抵达加拉帕戈斯群岛后，服务也并未因此中断——因为他早已收到了我的付款。事实恰恰相反：他继续解答我的疑问，为我提供当地的旅游建议，还给了我导游的联系方式；在不同游轮行程的衔接方面也给予了帮助。每当我需要建议时，他总是随时在线提供帮助。
这种区别很重要。虽然很多人都能为你安排旅游行程，但理查德真心希望我能获得最完美的体验。他也是加拉帕戈斯群岛的当地人，这种本地知识极为宝贵。他并非只是照着网站上的行程安排来讲解，而是能够解释为何某些岛屿和路线值得一去、哪些地方的野生动植物更容易被发现、岛上的交通状况究竟如何，以及哪些景点最值得优先游览。
旅行结束时，我已不再把理查德仅仅视为我的旅游顾问——我把他当作朋友了。我已经亲自向其他打算去加拉帕戈斯群岛旅行的朋友推荐了他，今后我也会继续向有此计划的朋友们推荐他。
我的建议很简单：在网上预订加拉帕戈斯群岛的游轮行程之前，先给理查德发消息，诚实地告诉他你想看什么、能停留多少天以及你的预算是多少。给他一个为你量身定制行程的机会吧。
其实，无论怎样，加拉帕戈斯群岛都是一个绝佳的旅游目的地。不过，能有这样一位知识渊博且值得信赖的人在岛上协助处理所有细节，才让这次旅行从“很棒”升华为“无可挑剔”。
理查德，感谢你所做的一切。我真心希望更多旅行者能发现你以及你的服务——你完全配得上这样的认可。
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